Performance Bicycle

Had an experience with the manager, one of them, today. He was completely self-​righteous and seemed to know close to nothing about customer service. REI will be getting all my bicycle business from now on. While PB prices are attractive with certain items, their service has become one of the worst in the industry. Get some new talent to run your stores! Lean six sigma, anyone?

Disappointed with customer service. Would much prefer to shop at Spokes where customer service is much better.

Friendly and super helpful service. Rainy and Bobby made sure to help me feel comfortable jumping into the biking world. They answered all my questions and coached me on things I wasn’t even aware in cycling. The store sale was fantastic as well, 30% back in-​store credit with purchase. I definitely will be coming back in the future and bringing my friends along with me.

Had a great experience on Saturday with Rainy and Corey! They helped me select the proper two bike rack for my car and even showed me how to put it on my car. Corey and Josh gave me helpful advice for my first century ride next month. I can’t wait to return to their store to test different road bikes with drop bars! This store is turning me into a bike junkie!

Went to get a flat fixed, fixed the flat (reason for two stars, not one), put in the wrong inner-​tube (presta valve), chatted my ear off (even though I was in a rush and stated that). Got home today to head to work, valve was bent, also chain was tightened to much, really sticky now. Complete pain… will not return to this location.

Worst customer service experience in a long time. I went here to buy a $ 1500 bike that was not available in the store. I was told that it would be a $ 50 service charge to bring the bike from Texas. Then I was told the bike was unavailable because it was too much of a hassle to ship it. After I stated id be willing to pay the $ 50 shipping fee the district manager was called. The dm then stated that the shipping charges would go up $ 150 dollars. I left with no purchase.
Very short sighted by the DM. Of course I was gonna have to out fit the bike with pedals and accessories and I planned on doing that at their store.
I’ll be happy to give my $ 2000 to someone else…

Unfortunately (or fortunately?) I can’t write a review about my purchase experience at this store, as I will likely never buy anything from them based simply on the customer service I had experienced visiting this store. I was interested in making my first (hybrid) bike purchase and came in to get information, fit, and pricing. The store was nearly empty and yet it seemed no one was willing or able to assist customers. I finally approached an associate who inquired about my use of the bike (road riding with the occasional triathlon), followed by «how much you willing to spend». After informing the associate my budget was $ 1000, I was told that due to being a female, I would have a hard time finding a bike to fit me under $ 1500-​$ 1800 (apparently women are short and bikes aren’t made to fit us? I’m 5’3″, by the way). I asked if I could see some options and was told another associate would come out to assist me etc. I left the store after 15 minutes of waiting for said associate and never being helped. The reason I give this store a star (would give none if that were an option), is I since then stopped by Spokes in Vienna and my experience there was completely different. I was provided options (At various price points, including way below the $ 1000 I was willing to spend), was helped to find the fit, and given the opportunity to ride all the bikes, all on a Saturday of Memorial Day weekend (arguable one of the busiest days of the year for bike shops). Not once did anyone there shame me for the amount of money I was willing or unwilling to spend on a bike, or for my height, which is entirely average for a female. Needless to say, Spokes in Vienna got my business and will have it for life.

Until recently, I’d been a loyal customer of this location for several years. Fortunately for me, there’s a Performance location closer to my house than this one. This location suffers from rude management. The manager, Steve, is not what you would characterize as an easy-​going guy, at least given my interactions. The last two times I’ve been here, I’ve been subject to his poor manners and strict ways. Once, when I thought some work I needed was a free adjustment, he sternly corrected me, pointing out that they had expenses to cover. The last time I went, he wanted to get my attention from across the store, so he yelled at me — «Hey buddy!». Seriously, what happened to calling customers «sir» or «ma’am»? I’ve been told that he’ll ease up if you chat with him about his biking experiences, but should I have to?
As for mechanic service, I’ve been quite pleased in the past. The oft-​grumpy but very friendly and helpful mechanic — Brent or Bret (sorry, I forget your name) — has always worked quickly, and keeps an eye out for other possible issues, sometimes doing some tightening or adjusting I wasn’t aware was needed, free of charge.
Since I don’t want to have to try and avoid the manager so I can have a pleasant experience, I’ve stopped going to this Performance location.

Performance Bike
Martin was AMAZING! My wife and I were just in there to look and get info. Martin took the time to answer all of our questions, didn’t make us feel rushed or that he had better things to do and he was quite the upsale guy. We went to get info on bikes and bought one for me and one for my wife, the $ 30 membership, the service plan on both bikes, two helmets, a car carrier (he even upsold from the Thule to the Saris) and sports bottles!
To add to this, it’s because of him that we are going back for more items today! Josh in the maintenance shop was very helpful, too, in helping to decide on a few of the items. Overall these guys are the real deal! We were going to go for 10 minutes, we stayed over 2 hours!
Also a huge shot out to Rainy, who just a couple of days later increased my love for the store, taking the same type of time that Martin did. She was very knowledgable and got us set up with several of the accessories that she herself uses. I can’t say enough for how sweet she was to us newbies. Her patience was definitely what you’d expect from a top notch salesperson who knows her stuff.
Lastly a thanks to the manager on duty. I’m embarrassed to say I don’t remember his name, I think it’s Rodrigo. He was super nice and very kind to give us the best deal.
This place is AWESOME!

Performance bike has it’s advantages. Prices are good but its a limited brand base. Service is really bad. It should not take a month to true up two wheels. If you are really that busy you need to hire more help. The mechanic then told me he called all the other shops in the area and they have the same wait time. I walked out of the store, called two other shops and they told me they can have it done within the week. I will continue to make small accessory purchases (grip tape, co2 cartridges, etc) because of the convince, but any large purchases and service will be made elsewhere.

I ride all the time and love it, so it’s a gorgeous day and we planned a bike ride but my bike has a problem. I run it over to Performance and they’re not open yet, so I go to chain it up and run over to the grocery and one of the guys comes out, asks if I need help and takes my bike into the shop before they’re even open to work on it. I go shopping, come back bike fixed, smiles-​SERVICE!!!

It’s a bike store so if there’s anything you want or need, you’ll probably find it here over some department store.
The thing I’m not such a fan of is the amount of time it takes to check out. Once they do get to you though, the employees are pretty attentive to your needs.

Did you ever want to walk into a bike shop and have the staff argue with you? If so, then this is your store.
I’ve bought six bikes at Performance Bikes over the past several years. I was attracted by what I thought were reasonable prices and lifetime tune-​ups.
The problem is when you bring bikes in for tune ups. This weekend, I took in my son’s bike to have it tuned up. During a previous tune-​up, they had cut excess brake line. I noticed that it was very short, and allowed no room for the brakes to be adjusted. This time when I brought it in to have the brakes adjusted, the repair person said I would have to pay $ 25 in parts and labor to have the brake line replaced. When I explained that they had cut it during a recent tune-​up, he argued with me. First he said that he never would have done that. I pointed out that he hadn’t done it. In fact, I had never seen him before. Then he said that no one who worked there would ever have done it. I then explained again that someone who worked there had done it in front of me.
Bottom line: Very bad customer service. Disrespectful and doesn’t make the customer feel valued. This is the second similar experience I’ve had with the repair team. I just bought a new bike from Spokes in Vienna. So far, very happy with the experience.

I can’t even express how wonderful the Tysons store is! I did also have an enjoyable visit to the Fairfax store, but this location is much closer to my apartment. Super convenient, and great people that work here. Rodrigo helped me select my bicycle, and Bernard also provided some crucial details. No one was pushy, and everyone was very understanding about what I was looking for in a bicycle! I am very happy about my purchase, and had a great time here. Looking forward to returning for future purchases.
Don’t forget — 10% military discount!

Extremely helpful. Not too pushy and a hellava lot better than the Reston store. I have to travel the additional distance because I refuse to lower my standards and give my money away to the folks in Reston.
However, this store completed my crank rebuild. Delivered it on ime and gave me a great price. My FSA crank broke and the manager offered to give me some additional savings since the FSA was not available. Upgraded to Ultegra and have enjoyed the ride ever since.
If you need or like Performance, this is the store to visit.

5 stars to BERNARD at PB. Really knowledgeable about all the technical stuff that even YouTube can’t teach you. He is 10 000 000 000 000% committed to helping you until everything you need is 100% solved. Fantastic service, I wouldn’t go anywhere else.
Thanks Bernard and PB!

As an avid mountain bike racer who has grown up around the sport, there’s not much in the world that makes me happier than a bike shop with good products and good people.
Performance Bicycle in Tyson’s has good apparel at a good price. However, after dropping over $ 150 on various accessories the store manager insisted on charging $ 10 for borrowing a pedal wrench to install the $ 50 pedals I had just purchased. That’s right, I was charged for installing my own pedals. I understand good business’ don’t remain stable with freebies, but just the principle of charging me to change out my own pedals is enough to make me never return and go out of my way to direct prospective clientele to Conte’s in Arlington. Better people, better bikes, better service — nuff said.
Rainy — if you read this you were awesome. Thanks for the help!

I always believe that it is the staff of a store that makes or breaks it. This store in particular has one employee, I think he is the manager or owner or something. He’s the tall gentleman with the shaved/​bald head. He was rude and unfriendly. I have been an avid bike rider for years and went in to this store to purchase a new bike (in the $ 1,000 range). He was so rude and mean. I think I’ll take my business elsewhere… somewhere where my hard earned money deserves to be spent. A place with great customer service. If that guy is the manager he needs to go through management training or must be let go because his attitude is not appropriate for a retail environment. My advice is to go to a different bike shop because honestly this place sucks.

I have been bike shopping seriously for about a month now and out of all the bike shops I have visited, small or large, performance bike shop has proved itself to be the most RUDE and unhelpful one of all.
This includes the Reston shop and the Vienna one. Particularly one sales person at Vienna today was extremely rude. Not only did we have to chase him down to answer us with a few questions, but all of his answers were so curt and unpleasant. We were asking about any upcoming sales or questions about the membership, and his answers were very condescending.
I realize this stems from a larger problem of the company not staffing enough people on the floor but this still is no excuse for rude customer service. My husband and I have finally come down to our top bike choices and because of the awful customer service experienced at several performance bike shop visits, we are hesitant about our final purchase and may consider looking at other local and more friendlier shops. This is a real shame.
I will say that one sales person named Cha (from baileys crossroads store) who was working at Vienna one of the days is the reason I would even put one star for this store. Cha was awesome and we wish he still worked at Vienna or that more staff had the helpful attitude that he had. Too bad he doesn’t work at this location
anymore.

If you go during a sale, their prices are good. Also, you get 10% off for checking in there. It’s a small place, so their selection won’t come close to what they have online.