Bliss Bakery

I ordered a king cake for an Office Fat Tuesday Mardi Gras party, and wanted a fresh King cake rather a grocery store cake. This was the worst cake I have ever had in my life. I don’t how they could sell such a horrible tasting cake out of the store. I should have paid the extra money and had it shipped from New Orleans and avoided wasting $ 29. The donut was good, but they should give up making King cakes.

So I’m from Houston but I will continue to live in Virginia Beach for a while. Since I moved here I have been on the hunt for a good breakfast bakery, especially regarding yeast doughnuts. For some reason this area is notorious for having numerous cake doughnut places (ie. Duck dougnuts) and I am not a fan. So this place is a godsend if you have a taste for yeast doughnuts. Also, I am a fan of kolaches (savory pastry with sausage and cheese sometime sweet) and this has been the only place I’ve seen them since Houston. They also have fresh baklava as well as giant moist brownies, muffins, cakes, rolls, and bread. Not super cheap but reasonable. I’m definitely a fan and this will be the only place to satisfy my doughnut cravings.

Meh. The customer service was horrible and the two items we got, crème horn & lip cookie, was basically tasteless and dry. I was not at all impressed with this bakery.
I drove by this place almost everyday when I went to tcc and I wanted to try it so bad, so today I decided to. I am so shocked how completely average it is. I am very disappointed and would actually buy things from food lion bakery rather than this one.
So the parking lot isn’t marked well, which doesn’t matter I suppose since they don’t have very many people packing this place. When you enter the store it looks like a cheap place someone opened up and just let go. I really, honestly wanted to love this place so bad, but I was disappointed by the lack of selection.
The different pastries looked like they have been sitting in there for about two days or so. They just didn’t look like they were freshly made, you know, like a bakery should have. I expected moist delicious things, but everything looke dried out.
When I asked the lady what a certain thing was she was rude to me all the up till we bought something. It was a horrible experience and I hope they can change this because I’ll try to make it back in a few months from now to see if it was just a fluke experience. Fingers crossed! /:

I’m giving two stars because the cake has a great taste.
I ordered a cake for my company and received the wrong cake. I called to inform the bakery of the mistake and was chastised and told is was basically impossible for the issue to be their fault. I can recall the conversation we had when I ordered, but even if I was unclear I don’t think it appropriate for customers concerns to go unaddressed. I told the representative I was unhappy with the lack of resolution and was basically given an «oh well» response.

Sorry Bliss Bakery I was truly disappointed in your cupcakes. Though your petite fours were good, however you don’t make them (you order them and sell them). Perhaps with time the cakes and such will improve.

My family has started a tradition of having King Cake around Mardi Gras time so as it approached this year I was on the prowl for one. In the past, I’ve made my own and also bought them from Fresh Market. But, this year I saw that Bliss Bakery had them for pre-​order so I went in and placed my order to pick up the day before Fat Tuesday. And then I counted the days…
On the day of pickup, the cake itself looked great; I even posted pictures. I was so excited to give it a try. That evening after dinner we broke out the king cake and wow, what a complete and total disappointment. I had assumed that by pre-​ordering my cake, they would bake it near the pick up date and have it ready on Monday to maximize freshness. I was wrong. After tasting it, I am certain this particular king cake had been made many days in advance. It was stale. Very stale. It was such a letdown that we couldn’t even bring ourselves to eat any more of it. It takes a lot for me to turn down baked sweets but it was easy to toss this thing out.
We had been to Bliss once before and really weren’t impressed but I figured we would give it a try again. Unfortunately, I was not impressed again. I won’t be back for a King Cake or anything else. There are too many other places to get my sweet tooth satisfied.

(see photos: chopper from One Piece & the very hungry caterpillar birthday cake)
I’ve ordered 2 custom cakes from Bliss and my expectations were highly met both times. The cakes were delicious and the fondant wasn’t too sweet. The staff was very pleasant & easy to work with. Both cakes were a bit pricey, but they’re definitely worth it.
Next time, I’ll try their famous doughnuts!

Bliss made a wonderful cake for my husband’s 40^th to my exact specifications. At short notice, too.
Only a couple of weeks before my husband’s party, I was hunting for a bakery that could fulfill my wishes for a perfect cake. I found Bliss and decided to give them a shot. Am I glad I did! John was great to work with and very patient. He helped me select a design over the phone and via email, and then made it happen. The cake was not only beautiful, but tasted great. Due to the preferred design of the cake (it was a St. Andrew’s Cross flag with a Lion Rampant crest in the middle of the cake), it had to be fondant. I’ve never tasted such a nice fondant icing before. The cake was ready when I went in to pick it up and I even bought a couple of delicious apple turnovers and chocolate horns to take home.
Thanks again for everything!

Not a Blissful Experience.
Months ago I walked into Bliss Bakery to place a cake order. I engaged in a conversation with an employee inside the bakery. I discussed how I was a busy working mom and that I was completing my last quarter of Grad school. I thought that I was getting a head-​start by ordering my son’s birthday cake ahead of time. While in the shop I completed the order form by giving the employee my CONTACT INFORMATION. I remember asking prior to leaving if I needed to pay now or upon pickup. She may have or may not have told me that I needed to pay one week prior to the pickup date. (I can not recall, honestly)
(Side note: Usually, I purchase my cakes at Bennett’s Bakery in Chesapeake, however Bliss Bakery is closer to my house. I now regret not taking the 40 minute drive. I order lots of cakes throughout the year and I never, no matter how elaborate the cake, had to pay in advance.)
I placed the caked order in February and I left my CONTACT INFORMATION.
Now, I went to pickup my son’s birthday cake and to my surprise the cake had not been prepared. I said to the very rude young lady behind the counter that I placed the order months ago. She barked at me, «well did you pay for it?! I said no. Then she said, «well you did not have a cake order, you are supposed to pay for the cake one week prior to the pick-​up date». I said that I did not recall being advised of that and secondly it would have been nice to receive a courtesy reminder. Then she exclaimed, «well it was written on the paper you completed AND it is written here. She pointed to the side of a support beam. on the SIDE OF THE BEAM.
Fatal customer service failures:
1. She did not show me any empathy
2. She immediately became defensive and rude
3. She did not offer any solutions to my situation
I was furious so I left. My son’s party was in 2 hours! Feeling defeated I called another Bliss bakery location and asked to speak with the Manager’s because the way the employee was talking to me…(a distraught mother whose 7 son would soon be disappointed because he did not receive his Army themed cake) I knew that there could not have been a manager on duty there.
Back to the phone call to the other Bliss bakery location, the person that answered the phone introduced himself as the owner. I was calm yet shaken by what had just transpired so I kept my tone low however by now I eyes were beginning to tear up. I explained the situation and I told him that I did not remember being told that I had to pay a week in advance. He also had gotten defensive and told me, the customer, that I was wrong and yelled and talked over me during the entire conversation.
Major customer service error now I see where the front line employees get there customer service «skills» from, the top. He rudely interrupted me while I explained my dilemma and told me that they were a family business and no one would tell me that I did not have to pay for the custom cake one week in advance. OK be that as it may, but what happened to customer service, going above and beyond. Why not offer to sell me cupcakes? Why not say something like «I apologize for the misunderstanding what could I do to fix the problem?
That would be the last time that I order, or not order, a cake from Bliss Bakery A courtesy call, or text, would have been nice. In addition, some understanding would have been even better. I may have forgotten because I do have a busy schedule however, in this economy Customer Service is vital in order for companies to remain in business.
I ended up purchasing cupcakes at Harris Teeter on Virginia Beach Blvd. in Virginia beach. God showed me that kindness and good service was not lost. While I carried 6 packs of cupcakes in my arm an employee, it may have been the manager, was stocking the produce when he stopped what he was doing to help me carry the cupcakes to the checkout counter.
In the end the party went on and although my 7 year old son was a little disappointed that he did not get his Army cake, he did not let that ruin his party.
BLISS WAS A MISS!

Wow what a disappointment.
My daughter wanted a nice bakery cake for her 17^th birthday. We usually get Costco cakes or ice cream cakes from Coldstone, but she wanted something different. Bliss is just down the street so we gave them a call.
First, they didn’t have any idea what a tres leches cake is, which was my daughter’s first choice. So she settled for chocolate cake with raspberry filling. She also wanted all pink frosting, so they suggested dark pink with light pink trim. Sounded like it would look very cute. We also said we would need a round cake for about 15 – 20 people. $ 50 seemed pretty steep, but I thought I would reserve judgment until we saw and ate it.
First, the frosting. It was very nicely frosted with a buttercream, very smooth and the piping was very well done. However, the dark pink was NEON pink and clashed with the light pink color of the piping. It was pretty awful looking. What was even worse, when we ate it at the party a few hours later, YUCK. It had a bitter aftertaste and was way, way too sweet. My friend whose wife is a baker said it didn’t taste like buttercream at all.
The cake itself was OK. Not awful but not delicious either. The filling was great, though — a cream filling with a thin layer of raspberry, not too sweet, not too much jam, etc. Definitely the best part of the cake.
My other complaint — the size. This cake could have easily fed double the amount of people stated. It was huge! Even after having leftovers, we ended up throwing away a huge portion of this cake. What a waste.
I don’t think I’ll be ordering a cake from them again.

Bliss bakery is the essence of a home-​town bakery — not only do they have the smell of fresh-​baked goods permeating throughout but I especially enjoy their scrumptious SUGAR DONUTS, wow!!! They are Delish! Thank you Bliss Bakery :)

Great, friendly staff and the kids love their doughnuts. I’m pretty partial to their cake doughnuts myself! As good as any cake doughnuts I’ve had.

Alright, to be fair, I didn’t actually eat anything from this bakery, but I still recommend it whole heartedly. I was looking for a bakery in Virginia Beach that would deliver cookies and treats to a friend who was in town and having a really hard time. I called a couple bakeries who seemed to think I was making a ridiculous request. But Bliss Bakery was more than happy to help. I don’t know if they normally deliver or if it was just a slow day, but the friendliness and customer service was head and shoulders above any of the other places I called. I’ll definitely stop by the next time I’m in the area. My friend really appreciated the treats. Thanks Bliss!

Bliss! I went in to order a cake and ended up with a mini canoli for me and a mini éclair for the hubs. It’s a miracle that’s all we bought, since everything looked so good. They have all kinds of sweet treats and the carrot cake we ordered turned out great. Plus, they open early in the am if you need a donut fix!