Dunkin’ Donuts

Okay I’ve been here nearly every day. Full disclaimer, yes the parking lot is the fifth layer of hell. With that said, service and quality have been fine both inside and in the drive thru. Wait times have been minimal. The lot and in the inside are clean and pretty well maintained.
Service is friendly, product is fresh and my coffee is hot.
Minus one star for the parking lot from hell but other than that? The place seems just fine.

I really hate giving this place a 1 but they really need to get their act together… Good grief.
I still visit since it is right down the street and I am addicted to their unsweetened iced tea.
First off. Yes. The parking lot is terrible. There is one way in and out. Only 5 – 5 spaces to park up front and 2 are handicapped. There is parrall parking along side of building but if you park there you either have to back out the drive thru or drive thru the drive thru while waiting in line and hoping someone will let ya squeeze in just to get out.
They have screwed up several of my orders and when I take it back to be fixed… even having to drive back. All I have gotten was a sorry and not even a free donut. I had a person tell me that the manager wouldn’t do anything other then tell me to check my drinks before I pull away… Ummm? Hello?!? How about you make it right the first time./
2 different times in one week. Ordered coffee with just cream and got coffee with cream and sugar.
Another visit. Blueberry bagel with extra cream cheese… I got a blueberry bagel with butter.
Grilled cheese sandwich with bacon (which was extra) got home and no bacon.
And the best of all.
Coffee with just cream and a large sweet tea… we got a coffee with cream and sugar again and a large black iced coffee.
Come on people!

Not only is the drive thru useless, your only way out of the parking lot is through the useless drive thru. If your lucky, you can catch the drive thru while the sprinkler system is on and get blasted in the face after you place your order. Management and owners at this location are as useful as FEMA after a natural disaster.

I stopped here the other day for breakfast before work. When I walked in, there was no one in the lobby and only a couple cars in the drive thru. There was no one at the front counter after 2 minutes of me standing there someone walked by and said I’ll be right with you. About 5 minutes later no one has served me so I walked out and the customer behind me followed shortly after.

Drive through is the worst restaurant experience i have ever had. I ordered some items for breakfast, and when I pulled up to the window my toddlers started crying for donuts. I asked if I could add one, to which they absolutely refused. I said I just wanted a donut, and they said «too bad, you will have to come in or drive through again». They care absolutely nothing for customer service. Additionally, their parking is a nightmare. They designed their parking lot so if you park on the side, you will have to exit through the drive through line. Worst Dunkin Donuts ever, avoid at all costs. If you go just another 2 – 3 miles down shore drive, you will hit a MUCH better one with actual customer service.

I’ve been through the drive through 4 times and had my order messed up 4 times. Staff is so rushed they aren’t as hospitable as thy should be. Coffee with cream and sugar and two donuts and they can’t get it right each time.

Beautiful new building, nice landscaping and fast, friendly service at the drive through.

Very quick and friendly service. The only complaint I have is that the drive-​thru/​exit lane is only wide enough for one vehicle. So those that parallel park on the right side or park in front would have to wait in line behind those ordering, in order to exit. It would be very inconvenient during a busy morning BUT the service inside is outstanding!