Enterprise Rent-A-Car

booked a car with them as they were the branch close to where I was dropped off, called asked for a pick up told yes in 30 minutes. Called back spoke to someone else and they said they were;t picking me up as I wasn’t in their «area» even though I was close and they would have just LEFT ME WAITING for god knows how long if I hadn’t of called. Satisfaction for customers is their moto on hold, YEAH RIGHT! Im done with them

When I was in a wreck and my vehicle was totaled, my insurance company got me a car through enterprise on Laskin road… IT WAS GOD AWFUL. They failed to mention to me on four separate occasions that I was going to have charges put on my credit card… Two of them were things that I had specifically told them and signed on paper that I did NOT want to pay for (ie. roadside insurance and other amenities.) Three weeks after I had made all of my payments to enterprise, I randomly have a $ 25 charge on my credit card from them. Last I had spoken to them, I had nothing else to pay for and this was all done and over with… Nothing else to pay for. Multiple times I had called and asked what was going on and had to speak to three different people in one phone call and none of them said the same thing. They don’t work together and help customers get accurate information. They also don’t communicate with customers to inform them of what is happening with their rental or their payments. I’m extremely frustrated. There are plenty of other enterprise’s to rent from in Virginia Beach. The one on Witchduck is MUCH better and much more professional. I will not be using the enterprise on Laskin again. The only reason they go two stars is because they were friendly.

I took advantage of the weekend special and rented a compact car. The couple ahead of me got the last compact. I was offered a Dodge Charger for the same price. On top of that, they picked me up and took me back to my hotel. I have rented from Enterprise across the country, and this experience was typical. The service is great, the price is right, and the employees always go out of their way to make you feel like their most important customer. I cannot imagine renting a car from anyone else.

~~ Review # 200 ~~
Great Amazing Rentals
I’ve been a frequent costumer at this particular Enterprise as I’ve rented over 7 different times with them in the past 6 months. It’s nice that they are in HillTop area and within walking distance from my house. So far I’ve worked with Tory, Justin and Kristen here at this location and all of them are top notch employees that work hard to make each visit extra special. I’ve rented Toyota’s, Buick’s, Volkswagen’s, and Nissan’s here at this location. The only few complaints are that when they wash the cars they get the waxy residue on the windshield and it can make for some REALLY dangerous driving if it happens to rain while you’re in the car. I’ve made it a point to know use glass cleaner both inside and out on the care before I take it on any long drives. Rain-​X also works wonders on these windshields too. I’ve only ever had one really bad smelling car where I had to use an air freshener, yet even then the stench still cut through even my pine-​tree freshener. I’ve also make it a routine to check my phone charger in the cigarette outlet before I drive off the lot. I made this HUGE mistake when I rented in Florida and was half-​way to Key West when I realized it didn’t work and I couldn’t charge my phone. Sucks when you use your phone for GPS navigating like I do.
**Overall other than those few things that I mentioned you will be happily satisfied renting your next car from Enterprise. This team is top notch and very professional about their jobs.

I needed a car for a week while mine was in the Charles Barker Toyota Body Shop. I had called to be sure they had one reserved for me but when I got there they said that the Ok hadn’t come through. After calling my agent I was given a car — more correctly, a monster. I had asked for a small car as that is what I have. The outside was totally covered with bird poop, the car smelled, the ac was horrible and the seats were sticky. When I returned it I found out that it got 14 miles to the gallon. May God help me to never have to live through this again.