Firestone Complete Auto Care

I would give a 0 if possible!!! We purchased the lifetime alignment. We drop off our car and say «we need to get an alignment» The lady behind the counter says «Ok, so an alignment and a state inspection?» We reply with «No, just an alignment.»
And please keep in mind that our state inspection is only 6 months old and they last for a year.
She responds «Well we can take care of a state inspection for you» We respond «No, we don’t need one or want one. We ONLY want an alignment.»
After that fun and irritating exchange we leave to run some errands. A couple hours later we get a phone call. Can you guess what happened?
«Hello Mr. XXXXX, I wanted to talk to you about your alignment and state inspection.» We looked at each other in complete disgust. We respond «We did not want a state inspection. We came in for our free alignment.» His response «Oh, um, ok. One second.»
So long story short… they did work that we specifically told them not to. They then told us that we didn’t pass inspection and what they wanted to have us get fixed. So we go to get our car because we are NOT letting them do any work on our car if they can’t even follow a simple request.
Wait…it gets better…
We go to pick up our car 7 hours later and it is sitting in the parking lot… drum roll please… with NO alignment done!!! They did work that we asked them NOT to do and did NOT do what we came in for!!! Their response? «Oh, sorry. We’ll get it in the air now.»
I wish I could say this was our first bad experience there. We have had issues in the past with brand new tires dry rotting and being refused to replace. We had and issue where we were told one thing needed replaced so we paid and another place said no that was fine it was this that was wrong. If we didn’t pay for a lifetime alignment we would NEVER step foot in this place again.
Rip off. Don’t stand by their products. Front staff adds stuff to your ticket you don’t want.
Enter at your own risk!!!

I got a call from the store manager Adam today, he has a agreed t adjust the price to accommodate the difference of the coupon. I’ll be meeting with him Friday to get the balance put back onto my card. Thanks adam, I will absolutley go back for future services.

Went in this morning to get my oil changed. Was quoted an hour and a half to two hours and received a phone call after an hour saying my car was ready and that they wanted to make sure I was on time to work. Didn’t pressure me into anything and gave me recommendations for places I could take my car to fix other issues it has. Great experience!

Took my car in to get some new tires put on. Now my driver door won’t lock or unlock and the guy kept saying maybe my remote battery is dying. I’m not a mechanic but even I know that if the other 3 doors lock and unlock properly, then it’s not the remote. he kept talking to me like I was stupid.

Adam, the store manager, answered promptly my phone call. He provided a rough estimate of the repair.
In store, the car inspection report was informative. Two tires and a battery had to be replaced.
Adam explained me in details clearly and honestly what were my costed options to repair my car. My family appreciated very much he explained which services were compulsory and which ones were part of preventive maintenance.
The price was fair. I was billed as per the estimate provided.
I dropped off my car by 8:49 am. I was told my car would be ready by noon. The repaired car was delivered on-​time.
The carpeted waiting room had free coffee with creamer and sugar. Several comfortable adults’ and toddlers’ chairs were available.
The clean bathroom had a changing table for babies.
My smart phone could not connect to their free wifi. This network was stated as ‘unsafe’ on my smart phone.
It was easy and free to park in their private lot. The parking was clear of debris.

I rarely do reviews but I was compelled to leave one for this establishment in the hope of saving someone else money and a headache. As far as customer service, had no complaints. Staff was courteous. Brought my car and truck in for VA state inspection. Car failed; needed new windshield wipers and there was a small hole in the exhaust pipe right before the muffler. They quoted me $ 200 to have the hole fixed by the shop across the street (Midas?). That sounds ridiculous to patch weld a small hole on the exhaust but I’m assuming they have some agreement with them. I declined, paid the inspection fee and asked for my car back. Went directly across the street to another muffler shop (I believe the name is TMC Auto Service) but across Rosemont Rd. it’s the one beside the Citgo gas station across the street from Sonic and Lowe’s. They quoted me $ 70. Got it fixed within 45 minutes (I recommend this place as I’ve had good work done at reasonable rates before). Drove the car home to have reinspected in a few days when I was able. Well the truck failed inspection also. Rear axle seals were shot and fluid was leaking onto my rear drums. Was quoted an exorbitant price to fix but I knew it was a big job. Declined their quote, paid for the inspection and got the truck back to get quotes from other shops over the next couple of days. In that time frame, I was pulled over for NO inspection sticker. I told the cop I just got it inspected a couple of days ago and the shop did not put a rejection sticker (which should be good for 14 days). Got the ticket anyway ($ 150 for ticket, court fees). Spoke to the manager at Firestone. He said it might have peeled off. Checked the whole truck. No sticker found. Checked my car and they did not put a rejection sticker as well! I’m not sure if that’s common practice with them but I don’t think two vehicles with no rejection sticker is a coincidence. I found another shop with really good reviews to complete the repairs to the truck for much cheaper and got it inspected along with my car elsewhere. Definitely shop around because they overcharge for labor and parts, oh and make sure you have a rejection sticker if your car does not pass state inspection.

After having a terrible experience with the Firestone on Virginia Beach Boulevard by Town Center I decided to go to the one on Chimney Hill. This was a great decision, great customer service, very detail on what you need fix and always looking for extra discount. Needless to say I am a regular here

Always get BEYOND AMAZING service here. My husband and I are military so he is gone a lot and I rely on Firestone to be my handyman! They always explain to me what my options are and what’s best for my car. I would recommend this Firestone location to anyone!

I went to Firestone two days ago to get a price quote for new tires and to get an oil change. I was told the wait would be considerable but that an appointment and was available for the next day, so I did that. While I thought Firestone price matched, they don’t. This was ok though because they provided a company coupon for the same price! Then, I was advised that my tires were not as bad as I thought (win for me). Though I did need the pads on my break changed soon (which I thought but forgot to ask about). The price for this, too, seemed fair and they also gave me a military discount and a rebate for the brake pads. It took a while for everything, but was with the wait for the peace of mind. Thank you Clayton for explaining it all to me! I’ll be back soon!

Busy, busy place! Can be difficult to get in maybe because they do a great job and everyone else thinks so too. These guys work hard and I hope they are getting treated well.

Oil change tire rotation was fast only took 1 hour SNF half fresh coffee free while u wait. Overall good service.

I love this Firestone location! They are always able to help me out! They are great with scheduling an appointment for service and their hours are perfect for me to take my car before work and pick it up when I get off. Everyone is extremely friendly too which is always a plus. We take all of our vehicles here and they provide the same great service whether they are servicing our porsche or our honda!