LifeShield

Very disappointed with Lifeshield. I have had the security system for a year. Signed up because I wanted something on the cheaper end and basic. System feels cheap (my sensors constantly fall off the wall) and customer service is bad. For instance, after having problems installing the system, i called to cancel my contract and to keep me they offered to reduce my monthly fee by $ 5 a month. A year later I haven’t been able to get them to honor their promise and now I’m locked into my contract. Another example: I recently ordered an accessory. It was promised to me before I went out of town for the holiday. It never came so I checked the tracking and it was never shipped. Rather than overnight me a replacement ASAP they instead don’t believe i was promised the part by a certain date, say I need to pay to have the replacement part shipped to me, and they have to listen to my previous call to verify that someone said they’d ship me the part by a certain date. Rather than believe their customers who have never missed a payment and try to accommodate their needs Lifeshield starts from a plalce of distrust and is just about the bottom line. I“m considering paying to end my contract early so I can be with a better, even more expensive, security system that respects their customers and treats them fairly.