Sprinter Bus

Given three star because they don’t answer their phones nor have a message stating whether they are open end or closed and they do not give drop off times so good luck waiting for your family member to arrive been waiting way to long and no bus.

After several years of good experience of riding from Va Beach to NYC, my last one was pretty bad. I rode starting at 11:30 pm and hoped to get some sleep on the way because it arrived in NYC at 6 am and I had things to do when I got there. The bus driver had other plans. He performed a loud monologue of entertainment to the passengers in front of the bus. Although I asked him to be quiet he continued through the trip! I explained my problem with Sprinter Bus management and they blew me off! My advise is not to ride when Antonio is the driver or at least be toward the back of the bus to miss his free show!

Use the sprinter bus from Virginia to New York City and it was a great bargain for a spur of the amount trip. This is like a mega bus but it connects from state to state it has Wi-​Fi on the bus and bathroom. Be courteous to your neighbors the leg and arm space is not ideal at all. I love the idea that I can travel from Virginia to New York and not have to worry about fares or bridges or driving in the craziness of the city. Traveling cross the states is a very interesting experience if you are prepared correctly. I think that you will have a blast with good company, snacks and a light sweater. I was happy to find this travel service to transit to New York, it was cheap — convenient and easy. Definitely worth it to not have to drive in a place I wouldn’t want to mess with. Be kind, would be my recommendation since you are sharing a very small space with a variety of people.

I am currently on my way back to VA from NYC. I’ve never taken a bus in my life before this past weekend, so I didn’t have many expectations. I was apprehensive and extra cautious on choosing a bus line because all of the reviews for bus lines surely aren’t lacking vitriol. Parking was a big factor in my decision to take
since I’m temporarily on the east coast with no friends/​family to drop me off anywhere.
has been a great first experience. The gentleman at the VA hub was super energetic (owner?) and the gentlemen helping to load the bus were couteous. I experienced the same well mannered service at the NYC stop for my return. Departure and arrival were timely (1130pm left at 12am and arrived at 725am, 4pm left at 4pm and it’s looking like an 1110pm arrival).
Now the buses. Out to NYC we drove a Stouts branded bus. It was an older bus, AC outlets were located every other seat on the side, seats were what you would expect and lacked some lumbar support, wifi can be connected to but truely is unusable at the speed provided if you can connect (I messed with it for an hour). The bus back was another Stouts bus but new. AC outlets between all of the seat, lumbar support was great, clean, quite, no wifi again, but EXCELLENT ride otherwise. I’d definitely take
again! 4 stars is only due to the wifi being functionally unusable

Sprinter Bus is really a mixed bag.
Sometimes the bus shows up early, you get a seat to yourself, get driven with no delays to or from New York, and all with a bus driver who is professional and courteous.
Other times, the bus shows up late, the driver is rude, you get delayed for strange reasons, and overall it’s just not a very pleasant experience.
I’ve probably done about 10 one way trips at this point, and while the experience is not very consistent, I do have to say that it tends to lean toward being a pleasant journey most of the time. Typically, the bus is clean, the service is good, and I make it quickly and safely to my destination, but like I said, you can never be sure what you’re going to get.
I’ll continue to use Sprinter because the fare is pretty cheap and there don’t seem to be many good alternatives. However, in the future it would be nice to see Sprinter up their game a bit in terms of professionalism. I also really hope that they revamp their schedule at some point – most days when I leave Virginia Beach, the only option is the 11:30 pm bus, which is often not the most convenient or pleasant.
In any case, I would recommend Sprinter to most people, but be aware that your mileage may vary with this service (metaphorically, of course).
Oh, and don’t count on the wifi on these buses.

PSA Update: I just used the website to book a round-​trip ticket for a family member to come visit and noticed that the price is now $ 89 round-​trip for members. Also the point system has changed to 340 points for a one way ticket. Only because of the fare staying the same no matter when you book the ticket and the convenient scheduling with only one stop in Dover will I continue to use this company. But honestly, the price gouging has to stop especially considering that service has not gotten any better nor have the coaches.

Horrible, horrible, horrible. Please do not waste your time or your money on this sham of a bus line. They are extremely ghetto, uncouth, and just downright unprofessional. I was searching for cost friendly travel from my native NYC-​Hampton, VA for Thanksgiving holiday. Going down was ok; I was a little irritated about having to transfer from the bus to the shuttle at the Virginia Beach drop off, but at least the shuttle was there when we got off the bus, so all was well there. Pls there was no wifi to speak of, but their outlets worked. Coming back was the nightmare. I had a 7:50 am return, which meant the shuttle pick up. I did arrive early around 7:36, and the shuttle was there, but he claimed he was not picking up Hampton passengers, only those going to the New Port News bus stop. Ok, cool, I’ll just wait for the 7:50 Hampton shuttle per the schedule, then. The shuttle came back after 8:30, and it takes about 40 minutes to get to VA beach, so by the time we got to the bus that was parked in front of their parking lot, it was jam packed. Instead of checking our names as we boarded, these fools made us go INSIDE to check in at the window where we were handed a plastic pass that we had to hand back to the attendant who was boarding ustotal waste of time. By the time I got on the bus, there were no two seats together and I’m traveling with my 16 year old son on an 8 hr bus ride of course, no one was gracious enough to switch (that would be asking too much). I spoke to the attendant and she snapped at me and said they’re not guaranteed to give me two seats together. Well, if the bleeping shuttle would’ve been on time, I wouldn’t have this issue! Again, there is no wifi on this bus right now – not sure if the outlets actually work on here. I will update this review at the end of my trip, but as of now, I’m fuming!

I am completely appalled at the service provided by one of the rude workers of Sprinterbus at the Virginia Beach, Va location. With the holidays, I am fully aware of the chaos and the at capacity buses. However when you demand, NOT ASK, but demand me to move my seat for two travelers to sit together, I find that to be so unprofessional. And to give a bogus excuse and recite it’s «company policy» to order someone to move is atrocious. I’m an easy person and for me to be upset at such unprofessionalism, it means the service the company demonstrated was beyond ignorant. I will no longer be utilizing their services and I would advise any traveler to do the same.

What kind of bus driver doesn’t check the bus for sleeping passengers at the last stop on an overnight bus? Of course, I shouldn’t have fallen asleep, but looking out for your passengers seems like a no-​brainer. No announcements were made and I wasn’t the only girl who got dumped on the side of the road 40 minutes from the destination on my ticket stub. We should’ve been informed of the shuttle transfer at purchase, seeing as a muffled announcement that can’t be heard at the back of the bus, and was apparently too much trouble to be repeated, was the only effort put into communicating this fact. What a joke of service and a waste of $ 100.

I really loved this company at 1 point. I was a faithful greyhound bus rider until 2012 or so when I was fed up with the frequent stops between nyc and virginia beach. I was also tired of paying outrageous ticket prices for my trips. So I switched to sprinter and I’ve recommended this company to tons of my friends and family. They are organized and courteous for the most part, in comparison to the China bus companies.
HOWEVER…
Sprinter is now becoming my least likely choice for my trips 2 new york. Prices have sky rocketed from $ 70 to $ 90 and i am a member. Since February 2015 i have paid 3 different prices for round trip tickets because the prices keep going up. Just last week I brought 7 of my family members from NY to Va via sprinter and some were able to get a one way free with the points rewards system. Which… just last week was… 200pts and it’s a free 1 way. NOW all of a sudden, it’s 340pts (or something in that ball park) to receive a free 1 way ticket. That really angered me as I had plans to go to NY this weekend and only planned to purchase a 1 way tkt knowing I’d have a free tkt for my return trip. On top of that, I didn’t see any real notice of that on their website either about the point system change either. I happen to notice it while purchasing a ticket and i cancelled my ticket. I usually take the late night buses, so I can do without WiFi, the plugs usually work and most people are sleeping. I am really bothered by this and will probably discontinue my business with sprinter and my family members as well. I’ve literally spent well over $ 1k in the last 6 months with this company and their prices are just as steep as greyhound now… so what’s the difference?

They are getting better and better… my experience with them has returned to optimal. Their updated website is informative, easy to use, comprehensive and a pleasure to browse. The staff both in Virginia Beach and New York are professional and informative. I doubt seriously I would use any other bus service to New York. Bravo «SPRINTER BUS» BRAVO!

Hokay, decided to give sprinter a try after taking the China bus a few times, made me reservation online showed up to check in… The location isn’t bad they keep it pretty clean, bright lights & plenty of seating, I appreciate that they board you in the order you check in. They also have us water and candy upon boarding, the bus wasn’t a «sprinter bus» it appeared to be one of the charter busses mentioned in some of the other reviews, anywho, this was a round trip for me, the journey there wasn’t bad. your typical bumpy bus ride… I got a little sleep, the ac was on blast the whole time (I was very happy about this). We were dropped off bright and early a block or two away from Times Square and Madison square garden… It beats being dropped off on canal street in china town that’s for sure. Upon pick up I called to check in and was told check in at this point is just being there when the sprinter rep approaches, it would’ve been nice if they’d mentioned there was a tall random bus sign I should stand by (I showed up first but was given #10 due to this… womp womp… Ok so the bus ride home… We boarded quickly… no water or candy this time… the bus was older than the previous one… it only had power outlets on one side (the previous bus was newer and had them on both) so everyone ended up sharing or getting annoyed with people asking to share as soon as they realized they say on the wrong side lol… the ac must’ve been on its last leg it was straining to blow what felt like air from outside (70 – 77), no one in the back of the bus slept due to one passenger snoring like a overheated pug on a hot summer day/​a butt trumpet (not sprinters fault of course) overall I’d ride sprinter again its work the extra money to travel on a bus with wifi, outlets, air (for the most part) and cleans seats, skip the China bus & ride with sprinter for your trips from Hampton roads to NYC.

Bus didn’t have air conditioning. Most miserable ride ever. Contacted there customer service and was told «some of there buses don’t have that amenity.» I wouldn’t have boarded the bus if I knew in advance that wasn’t a standard. I rather roll the dice with the Chinese bus than use there service again.

I just took my first trip to NYC this past weekend. I have heard about the different bus lines, and did a little research before choosing my method of transportation. I went with Sprinter Bus because it seemed to me that the best option between Sprinter and the china bus was definitely Sprinter. I booked my reservation online. The webpage is very simple, and self explanatory. You cannot beat $ 90.00 round trip to NYC!!! I pay more than that in tolls heading north. You also do not need to worry about driving, and parking a vehicle in the city.
I arrived to the Va Beach depot early being as it was my first time, and i wanted to make sure everything was in order. I arrived, checked in in seconds, and received my boarding number. The office was clean, employees were friendly, were fluent in both English and Spanish languages, and were well organized. When the bus arrived, your luggage was loaded by a Sprinter employee, you were called by your boarding number, and given a bottle of water upon boarding. Our driver was extremely pleasant, professional, and dressed as such. The bus did not have an AC outlet, but who cares, that is a complimentary feature on some buses but not all. We did have WiFi, but i did not actually use it.
The bus was clean, and you can tell that they strive to keep them that way. Trash bags were available on the outside of every other row. The bus was as spacious/​comfortable as a tour bus can be for a 6’0 man with long legs. You will get one 15 minute stop during the trip, and the driver is time conscious during this stop. You get 15 minutes, and if you are not on the bus, you are left, as it should be! The stops are centrally located in Times Square within walking distance of the subway, and seconds from catching a cab!
The return trip was just as pleasant. I HIGHLY recommend
to anyone who would like a comfortable, affordable, ride to NYC/​DOVER or any of their other stops. I will definitely be a returning customer anytime i am heading this way! Thank you Sprinter Bus!!!

This company has improved a lot. They are living up to their advertising, newer buses too. Outlets, water and wifi on almost all buses, the service has improved.

Let me start by saying this was the first time I used a bus to travel across any type of state lines.
The only reason they did not receive one star from me is because of the cheap round trip tickets for $ 90. But like a lot of things in life, you get what you pay for. The bus trip between the VA beach location to New York is roughly six and a half hours.
On the trip up, we started off on the wrong foot, the rear right tire was flat on the bus that seemed to be leased from another company, because it was not the sprinter bus that you see in the pics with the «sprinter bus» in the front. We got on the road about and hour and a half later than projected, so instead of 9am, we left at 1030. When we got to our midway stop, the bus driver went to start the bus back up, and immediately the rear started smoking, and the accessory belt broke on us, luckily the bus drive knew how to replace it. We got there a little later than projected, but wifi didn’t work, and bus troubles bumped my experience down.
On the trip back down to VA from NYC, we had bus troubles again, and got back an hour late. We left on time, but shortly after our midway stop, the bus started overheating. Again, it was not a sprinter bus like they have in the pictures, but the driver pulled over, tried to see what was up, and got on the horn with the «owner» and came up with the decision to drive at a slower rate and tried to mitigate the bus from overheating while getting us back «safely». Which I could appreciate, but instead of being able to continue on to Norfolk, the passengers had to get off and take shuttle vans over to their follow on location. And the reason for this was the bus had to be back up in NYC! Blew my mind, the bus was already having troubles as it was, and still the company decided it was going to take passengers up on the same bus.
After reading other reviews, I am convinced that the quality of service needs to be based around customer service and not saving or making that extra buck. At the end of the day service needs to come first, and when you have this many bus problems and it’s transparent enough for a first time rider to see that the «just as long as we get you there» mentality is driving the ship, don’t put out stuff like free wi-​fi and jazz up the business for what it is not.

Took Sprinterbus from VA Beach to NYC for the first time and I had a great experience. They are fast and on time. Best long distance bus company I’ve take. So far!

This bus arrived 3 hours late! NO free bottle of water (when they are right next door to food lion –_​-​) NO outlets on the bus to charge phone and a very very extremely weak wifi signal (my phone was never able to connect) all of the above ^ entities are listed on their web site as selling points False advertisement !

I’ve used sprinter bus twice in recent months and overall my experience was decent.
Both times I used sprinter through Go To Bus service. The first bus was great. It was clean, had outlets and the wifi was good enough to use to download the rest of my movie that did not finish downloading. We arrived in NYC in good time, about 15 – 20 mins after the estimated time with traffic.
My second experience with sprinter was not as good. The bus arrived 40 mins late due to the original bus breaking down. Apparently we got the back up bus because it had no wifi or outlets. And if you are traveling 7 hours from NYC to VA you know how essential at least outlets are. One good thing was that we still arrived at our destination at the estimated time while being 40 mins behind schedule and with traffic.
Overall I would use them again because the price is really good either way.

Good bye, Sprinter Bus. I received a message from a Sprinter Bus employee asking me to update so here we go.
I’m beginning to be very disappointed with their service. I was never impressed with the people who work in the office. The lady who is always there is not friendly and looks annoyed most of the time. But the people who load the busses and the drivers are very friendly.
They should really look into hiring someone else for their New York location. The guy is alright but he’s hardly wearing Sprinter Bus gear so it’s hard to figure out who to go to for your boarding pass. He also doesn’t keep the passes in order.
Another thing is their price. I heard it’s going up to $ 90 for a round trip ticket. Are you kidding me??? When I started taking them it had cost $ 70. This price increase is ridiculous. They still use the same crummy buses. The wifi has NEVER worked. They don’t have an office in New York so you have to wait outside for the bus which is not fun when it’s freezing out.
I’ve taken nice buses from DC to NYC for around $ 90 round trip. Those buses had working wifi and nice leather seats.
I have two accounts with them. (Forgot I created one already). I can’t combine the points between those accounts. I emailed them about this and they told me this.
I have almost enough points for a free one way ticket but I don’t want it, especially since i already have enough points if they would let me transfer my points.
But anyways, not worth the $ 90 round trip. I would rather take a Chinatown bus for $ 60 and that’s what I will be doing on Thursday.