Eyemart Express

Went into Eyemart Express on 12÷05÷15 to get a new pair of glasses and to see if they could repair a pair that were nearly two years old — but were still good. The optometrist had decided to call it quits an hour before closing, but oh well — I made my appointment anyways.
I asked the ladies there IF their lab technician could repair the glasses by mounting new temples (also loosely referred to as «arms») into the pair of rimless lens. This would have simply required a pair of compression mounts — of the appropriate size — to be pressed through the holes in the lens and into the temple posts. Of course, I didn’t have the compression mounts (I’m not an optician), or I would have done it myself.
What I got back wasn’t a, «Yes, we can fix it.» or a, «No, we won’t touch this.» Or even a, «The repair will cost $XX.»
The response that I got back was a, «We broke one of your lens [at the nose bridge], but we’ll give you a ‘free pair’ if you use your insurance.»
Riiiiight…there are so many things wrong with this situation, where do I even start?
First, they managed to shatter an expensive polycarbonate lens — material that is supposed to be 10 times more impact resistant than plastic or glass lens. So that must’ve required some degree of effort from a ham-​fisted meathead! (I’ve attached a photo of the destruction for your amusement)
Second, they tried to placate me with an offer for a «free» pair of glasses… by using the insurance that I pay monthly for… How’s that even free? Or even a consolation?!
WRONG!
I took my business to LensCrafters, and Eyemart Express has decidedly earned this review. Enjoy all of your potential customers reading this one, and then doing the smart thing — GOING ELSEWHERE!

Wonderful experience! Broke my glasses and needed a new pair before going out of town the next day. I’d had a terrible experience with Stanton Optical a year before, so I decided to try Eyemart Express based on the Unilocal reviews. SO glad that I did! I walked in with my prescription, and less than two hours later, they texted me that my glasses were ready. PLUS, I got a fantastic deal on two pairs of glasses. Everyone in the office was helpful, friendly, professional, and went above and beyond to meet our needs. I will definitely be coming back — I made an appointment for my daughter right on the spot. I wholeheartedly recommend Eyemart Express!

Can not say enough great things about this place. The staff is very friendly, and accommodating and the doctor was not only top notch in terms of care, but also very personable. My husband previously had a standing prescription with Wal-​mart optical, but when we went to pick up his contacts, we were informed that the the doctor quit and they are not licensed to dispense contacts. We needed to get his prescription that day so I called this wonderful place, and they told us to come right in for an exam. We will never go anywhere else for optical care again.

My husband and I had a great experience and would definitely recommend this business. We both received complete exams by Dr. Cypress. He was very professional, as well as his staff. Cecelia is his assistant and was very friendly and knowledgeable. My husband worked with Stephanie in the eyeglass department to get a new pair of glasses. His prescription is difficult and several optometrists got it wrong, but Dr. Cypress was able to get it perfect and Stephanie fitted him with great glasses. On top of that, the lab techs got everything done in a very short period of time. My husband and I will come back here whenever we need new glasses.

Had an awesome experience today! My glasses broke last night and I was struggling to figure out how I was going to see for the next two weeks. I walked in and after some quick paperwork a very thorough and professional examination by Dr. Cypress followed. Myra then helped us with the frames and the order went to their in house lab and within an hour I received a text that my glasses were ready! I definitely would recommend Eyemart Express to anyone who asks! Thanks for all your help!