Custom Tile Work Co

We just completed a remodel of our bathroom shower. They were prompt, professional, and worked hard from start to finish. No complaints and the shower looks great!

I am in the process of remodeling 2 bathrooms. My husband has a long time friend that does excellent work and has always done our tile work. When it came time to tile the guest bathroom he was completely booked. I asked the contractor if he had a tile person and so we used his tile person. Big mistake. I guess I was just spoiled with perfection and thought I would get the same. So I started searching the internet and stumbled across The Tile Works Co. This was a small add on job on the fireplace and they did outstanding work. He did perfect backsplash in the guest bathroom and I plan on using them for the master bath. They are priced fairly and I would recommend them for any job, They are experts and do beautiful work.

Custom Tile has now done 2 major outdoor tile projects for me. Both have been fabulous. John and his 2 sons Jacob and Daniel have been dedicated to the projects and the tile work has been beautiful. The professional approach to the tile projects has been great with Johns own suggestions and my vision put into the final design. I highly recommend this company. John’s leadership and his son’s work ethics and work details are unsurpassed. I am so pleased with the finished tile projects.
Paul and Anne Kinder

Totally Satisfied, WOW!
A friend of mine who is a general contractor recommended Custom Tile Work Company and this is the tile contractor he uses on his project. He spoke very highly of this company and he said, «they did great work». I look at their website and really liked the pictures in their photo gallery as well as the testimonials I read. I decided to call and schedule for a bid. John was very knowledgeable about the tile installation. The price was a little high however I was telling the entire bottom floor of my house and didn’t want to take any chances. I am so glad I used this company John and his son’s Jacob and Daniel did exactly what they said they would do. They showed up on time and were very clean and organized. I give them 10 stars

This is the second project (first bath then kitchen)
YOU CAN“T BEAT EXPERIENCE!
John, the owner has it! He is a true craftsman and has passed this skills on to his sons, Jacob and Daniel. Truly a family business. He was recommended to us through a family friend who is a contractor… This is his go-​to tile team. I can’t say enough good.
They are also polite, timely and clean the job sight at the end of each day.

All I can say about this place… a big disappointment. After reading all the reviews, I thought of giving them a try. Wanted to get an estimate on remoldeling our shower. An appointment was made. On day of appointment… no call… no show. Wow. So much for that.
In response to you, we were here «and» waiting on Sunday. As a matter of fact we had family here visiting and let them know before we went to the beach that you were coming over. No we never received a call, «you» may have forgotten «that happens sometimes». The other question is why didn’t you call back and leave a message instead of waiting a week later to respond to a bad review on Unilocal?Good luck

I remodeled my upstairs bathroom in June 2015. After reading the reviews on Unilocal,I could not believe my eyes when I read the review Sarah from Oceanside in ³⁄₂₀₁₅. I found the total opposite with this business. Both John and Jacob were professional, did not try to up sell me anything (we did discuss replacing the angle spouts and I agreed since they were 40 years old — gave me an average price). John was not moody but very pleasing to work with and patient when he explained several issues along the way so we could come to the best solution for certain things (placement of niche, height of shower head, the trim around the tub, how the tiles to be placed at the window, etc).
Both John and Jacob never stalled on the job, arrived always on time, did a full day’s work, and cleaned up afterwards. He allowed full drying time for thin set, grout and sealing of grout, while some tile setters actually do these jobs too quickly to get the job done faster and move onto the next job. John and Jacob did it the right way. My bath is spectacular thanks to the Varelas.
In the past 6 months, I had a total nightmare with an unsavory contractor who did shoddy work, many times never showing up, did not do work to code, etc. It was to the point I was ready to sue them and report them to the Ca State License Board. Based on this experience, I was leery about starting another remodel — this time my bathroom, but decided to take a chance. Custom Tile Work restored my faith that there are businesses out there that will do the work the right way, with a high degree of professionalism, meeting codes, and taking pride in the work they do.
I will use them again for the next bath as well as recommend them to others.
Shari from Rancho Penasquitos

First things first. I believe Sarah is the SNAKE. I emailed her to see what she has against John. No reply & no surprise. Let me tell you about John & his Son Jacob. You can not find two men that are more professional & talented. I won’t call them tile setters, they are Tile Artists ! You would have to see the back splash they installed. The wife & I can not walk past our kitchen without stopping to admire what they did. Up sale me? No Way. Did our job in two days. Worked from 7:30 AM to 4:30. Jacob went out for In & Out Burgers for all of us. Their treat. I believe they took 5 minutes to eat then back to work. As Sarah said, YOU HAVE BEEN WARNED, if you use anyone else other than John & Jacob you could be sorry.
Any questions? Contact me thru Unilocal

Stay away from Custom Tile Work John varela, This guy is very moody with poor communication and will try to up sale you after he gives you a quote, He feels like a snake oil salesman. Move on to another tile guy if you don’t want a emotional headache. He will also stall you job and never get off the site. BEWARE you’ve been warned! OMG what a nightmare.
Sarah Wills

John and his son, Jacob, just completed tiling my back patio and I couldn’t be more pleased. They were both professional and friendly, very knowledgeable and punctual, their pricing was fair and the job was finished on time! What more could you ask for?

We had a need to redo an aging bathroom, updating tile and plumbing in the process. We tried Angie’s list, Google, etc. and found that most contractors were either non responsive or simply too busy to complete what we thought was a large job.
We found Custom Tile work and John while driving on the freeway and seeing his truck. He responded immediately and we are so pleased he did.
John is the most professional contractor I have ever used. He quoted me a more than fair price and handled everything else. He was on time every day and we love how our work turned out.
His work was so good that our shower door company said it was the best tile work they have seen and we have received nothing but compliments.