Elán Shadowridge Meadows

Horrible you can not visit any relatives because they don’t even have visitors parking they office guy horrible attitude instead of helping what a shame of apartments

We’ve been living here for almost 5 months now and while the apartment isn’t awful, the parking is a NIGHTMARE. The grounds are littered with dog poop and cigarettes. Certain people are allowed to park in empty apartment spots as pointed out by some people that work here who they are friends with. Many residents use the «permit parking» (extra) spots as their storage for their vehicles and simply move them around from spot to spot. I have never had a personal problem with anyone in the office but this management has no consistent rules. Some people are allowed to work on vehicles in their garage, even though it’s against the rules in the lease. I got a written notice about a month after move in for miscellaneous things being on my patio but the people directly across from me have a drying rack with clothing on it and have for the two months they’ve been here (again, a violation). Unfortunately, moving here was our last resort and while I am thankful they gave us a chance there are a LOT of improvements that they need to make in order to be a genuinely GOOD complex.

I have been here for 6 months I have to say I have enjoyed living here. My neighbors are nice, they look out for me and I have not met one neighbor who hasn’t said hello to me. I am a single parent and I feel so safe here. Never have I felt threatened or worried. Management from day one, even before I would ever be a tenant have been nothing but nice to me. I know people have their bad reviews but I cannot complain about anything besides parking. Maricela has helped me, always very friendly and has helped me with my parking situation. The location is great my kids can walk to and from school I love being close to the grocery stores and close to my work. If I have a maintenance issue they have come and fixed it right away. If I need help with parking management has been flexible to help me. I really enjoy living here.

If I could give this place 0 stars, I would. All of the below comments and reviews are true.
I have been living in Shadowridge Meadows since November 2014, so 5 months. (Thank GOD a the lease isn’t a full year, it’s up in September.) My list of negatives definitely outweighs the positive. To start…
— MANAGEMENT SUCKS!!! Maricela (or whatever her name is) in the front office is the most unwelcoming, unfriendly, and disrespectful person I have ever dealt with. She is unhelpful, irresponsible, and hardly does her job right. She doesn’t give a single sh! t about the residents. When I went in to pay rent one time, she looked at me like I was speaking another language. It took her a few minutes to figure out that yes, a 20 year old with her stuff together can rent an apartment here, and yes, she has the rent money ready a week before it’s due. She also towed my car with the permit in the window because «my permit was invalid.» How is it invalid when you gave it to me 5 months ago!!! When I approached her with my complaint, she never looked up from her computer screen and threatened to call the police on me if I didn’t leave her office. Those are some GREAT customer service skills, I must say. NOT!!! I went straight to Élan’s website, found out it’s managed by Property West Residential, looked up the HR manager on LinkedIn, and complained. No need to guess how corporate responded to my complaint. They hung up on me and refused to help me solve my issue. Sarah and Alex at PWR are both responsible for this. Sarah Wilkins is the HR manager, who is unprofessional and incompetent. She also LIED to me on the phone before she hung up. Management has done nothing, still, to resolve my issue/​complaint. They don’t care!!!
— PARKING. I don’t even want to get started. It’s horrible. Three bedroom apartments get assigned ONE SPACE, regardless of how many licensed adults live there. Extra spaces are extra money. If you don’t want to buy another space, you risk getting towed ($ 185 for the tow alone!) … even if you have a permit in the window. There are probably 15 permit spots in this complex, which are ALWAYS filled. I don’t even try looking for an open one anymore. I park a quarter mile away at Albertsons, which is BS.
— MAINTENANCE: I complained the first day Shay showed us our new apartment about the cobwebs covering the ‘popcorn’ ceiling. Nothing was ever done about it, and I haven’t tried to file another report because it’s a waste of time. Management and maintenance don’t want to bother with such menial tasks.
— PHYSICAL APPEARANCE: The insides of the apartments looks like they were put together by inexperienced workers in a cheap budget. The stone work around the fireplace is horrendous. No spaces are left between the stone tiles. Also, so grout was used either. It looks cheap and crappy. The layout in the living room is awkward. It’s hard to figure out where to put furniture. There’s a weird bookcase built into the wall. My roommate and I put a TV stand in front of it so we wouldn’t have to mount our TV to the wall. It’s really inconvenient to have that bookcase there, though. Next, the kitchen only has ONE drawer in the entire place! How ridiculous. Whoever designed these kitchens did not think everything through. Onto the bedrooms and bathrooms … The bedrooms are big enough to hold just about everything you need, but the closets are tiny. I ended up keeping a lot of clothes in storage, donating them, or throwing them away. Simply not enough space. The bathrooms share vents with the neighbors! Kinda gross.
— NEIGHBORS for the most part are nice and friendly. However, I’ve seen some of the teens around here carrying bongs and other paraphernalia and contraband. I smell weed at least once a day when I walk to my apartment. I also wouldn’t be surprised if many of these teens or young adults were dealing drugs. There is a lot of foot traffic in and out of some of the apartments, and the occasional squad car shows up to make busts. Kinda ghetto around here. Noise is always around, too. Loud music, screaming and crying children, leaf blowers, amongst others leave you wanting to rip your ears from your head.
Needless to say, I will be moving out of this place as soon as the lease is up. Very dissatisfied with my choice to live here. DO NOT MOVE HERE! (Unless you’re okay with all of the above.)
Good luck!

I’ve never given a one star review but this place is really really really bad unfortunately. :((Not even sure where to begin.
Parking– When I first moved in I mistakenly thought the bike lanes on the street were open street parking. Nope you get one parking space and have to pay $ 100/​mon for a garage. Super limited guest parking that’s always full.
Mishaps– My worst experience while living here is when I went away for the weekend and came home late with a note on my door. It was late and assumed it was maybe some update letting me know they have new management or a warning for pet owners to pick up dog poop or whatever… I placed the note on my counter and went to bed.
The next morning I woke up to my neighbor letting me know my car was being towed? (from my own parking spot) Come to find out they were going to be «painting» the lines for the parking lot spaces. (Hence that was the warning on the note) Went to the office and they pretty much did nothing and I had to pay the tow company $ 250 to get my car back.
Then the even crazier thing is, the VERY NEXT WEEK they sent the same parking «warning» letter out, but this time saying how they were going to «pave» the pavement and to park some where else?
Ok so basically there going to pave right over the stinkin lines they JUST PAINTED and spent all that hassle and towed a bunch of people for???
Management is clearly not thinking at all, wasting money and making lots of angry renters.
Also, they can’t seem to get there books right with payments. I have come home more than once with warnings on my door letting me know if I don’t pay my rent I will incur a $ 50 late charge. Good thing I ALWAYS get a receipt of which I show them I paid my rent and they double check there books and then apologize. Just a waste of my time to dig up my receipt, go to the office, wait till someone’s available, explain the problem, etc. walk all the way back after a really long day at work.
Towing– probably the worst CONSTANT issue you have to deal with… The tow trucks are ALWAYS driving around looking for someone to tow. They look for a car parked with a missing sticker, or a guest who in guest parking without a guest pass, someone in the «20 minute» front office parking spot who is there for more than 20 minute. (My neighbors had just got back from a funeral and parked in the 20 min. and got towed, I felt so bad for them) We had a date night and our babysitter parked in our spot while we were out, when we came back we temporarily parked with our hazards on along the side walk to then switch with our babysitter but even in that short period of time the tow came and took our car.
Neighborhood– This complex is filled with thugs unfortunately. Nice people come in but they usually move pretty quick. If I didn’t hate moving so much I would have moved sooner. My oldest teenage son made friends with a lot of bad influences… Lots of partying, loud music, car alarms going off, high crime rate — a guy going door to door selling papers got stabbed a few years back. :(
Traffic accidents– Every few months there’s a really bad car accident in front of the busy street, usually someone trying to make a left through traffic with that busy street. They really need a light there.
Money– they hike the rent up every lease renewal. And don’t expect a deposit back when you move, but rather a bill even if you leave the place immaculate.
Maintenance– they can be responsive for the major stuff but small things like the handle on your inside fridge door that’s broken and is being held by tape so your condiments stay in or the dishwasher that isn’t really cleaning properly. Those things they pretty much brush off to the side.
Layout– layouts pretty awkward mostly just in the living room due to the fireplace which we never used. Just makes it hard for to fit furniture.
Laundry mat– Washer and dryers are often taken and don’t work that great.
Those were my biggest issues. As for positives, the area around the apartments is pretty nice. With a park right down the way, trails, a duck pond. It’s close to the freeway and stores. Also they work with low income programs which most apartments won’t. And if you do a pedophile search there are not many offenders listed in this particular area.
I think though you can get most of these same positives at other rentals without all these negatives. And even if they are slightly more expensive this place will likely hike the rent anyways and you’ll be paying tow charges and time and hassle. Hope this review was helpful.

Worst Apartments I ever lived in. I spent almost over $ 1000 dollars on towing fees and to add on to that my roommate spent about $ 800 on the same thing. Parking is extremely horrible you only get one spot no matter how many bed rooms you have. I have a 3 bedroom with 3 roommates with a car each, we race home to fight for the parking spot. You can pay $ 100 more for a garage but that still does not solve the problem. Permit parking is available but if you work late or get home late good luck with that. Some people leave their spare cars parked there forever. There is an Albertsons next to the apts that I used to park at but they started towing so then I began to park at the gas station across the street and they too started towing. Now I find myself parking on the street beside that gas station which is a good 5 – 10 minute walk to my own apt. The rent overall is $ 1695 totally not worth it if I cant even come home to park by my home. SAVE YOUR SELF AND DO NOT MOVE IN THESE APARTMENTS UNTIL THEY FIX THIS. THIS PROBLEM HAS BEEN AROUND FOR DECADES AND STILL NOTHING HAS BEEN DONE ABOUT IT. UNTIL THEY LOSE RESIDENTS, THEY MIGHT DO SOMETHING ABOUT THIS.

I wish I could give this place 0 stars… or like maybe minus 6 or 7 stars actually. This is seriously the WORST apartment complex I have ever lived in. Lets start with the fact that if you rent a 3 bedroom here you are provided with 1 parking spot and 1 garage spot. This would be inconvenient if thats where the problem ended but its not… you are assigned 2 colored placards for your 2 vehicles and the management has a sweetheart deal with Western Towing where if you park one of your vehicles in your own spot but have the wrong color placard they tow you and charge $ 317 to get your vehicle back. I have to assume that they are getting kickbacks. TOW YOU OUT OF YOUR OWN SPOT! seriously. I could maybe even understand this convoluted system… kind of… but then we get to the weekday office manager Maricel (sp?) who SPECIFICALLY TOLD ME THAT THE ONLY PERSON ALLOWED TO TOW OUT OF YOUR SPOT IS YOU SO IT WOULD NOT MATTER WHICH COLOR PLACARD WAS ON YOUR CAR.

Hands down the worst apartments I have ever lived in. There was mini cockroaches found in my fridge, maintenance has come 4 times to «fix» my stove. They blame all problems on the previous property manager. parking is a absolute nightmare. Instead of taking the time to just sweep they just have a guy come through with a leaf blower at 8am and «clean» all the walkways this includes them blowing it outside my door at this time waking me up. Or they will pressure wash the concrete outside my door and since the seal on the door is crap I come home to water all over my floor inside my home. They replaced my fridge with a much smaller one that was not shown when I moved in. This place is just all around terrible. There break in rate is so bad that renters insurance is required to move in because it’s more than likely going to happen. DO NOT MOVE IN HERE!!!

Needed to inform anyone looking into these apartments that all of the previous reviews are still currently true! Even the not recommended reviews hidden at the very bottom. All of the following are still issues:
–Parking
–Dogs
–Washers/​laundry facility
–MANAGMENT!