Bloomingals

I had this florist deliver 25 roses to my wife for our 25 year anniversary. They were absolutely stunning. Definitely a better value than the 800 company I had used before. I will always use Bloomingals from now on!

Bloomingals is a small shop located in downtown Waco and I absolutely loved it. Picking floral arrangements for my wedding was one of the biggest concerns for me and the experience that Bloomingals provided was exactly what I wanted. They were willing to work with me and my budget as well! Kourtney saw my vision and Kim was able to design it! My arrangements were perfect and it’s exactly what I wanted!

I’m not going to give a perfect review but I’m not going to give a bad one. There was moments of being unhappy. After paying the deposit, I went weeks w/​o getting a bid from Kourtney. She was letting her personal issues get in the way BUT when it came down to it she was professional and reassured me. On my wedding day everything showed up on time and it was BEAUTIFUL AND PERFECT. So like any place of business, there were a few down falls. But in the end I was very happy with everything and glad I cont’d to do business at Bloomingals!

If you want your wedding day to be everything you’ve ever hoped for, then don’t go to Bloomingals Floral Boutique of Waco.
It saddens me to have to write this review, because I believe this is a family owned company, but people need to know what they’re getting for their money with this business. This floral company was recommended by my wedding caterer as the «best place to get my wedding flowers.» My caterer was phenomenal, but her recommendation was not.
Bloomingals had come recommended by a few different people we had talked to and also had some good write-​ups in local magazines. Needless to say, this floral shop was well known all over the town of Waco. The initial interview with Kim (the owner) went pretty well, with her writing down all my likes and dislikes of wedding flowers. She showed me pictures of other weddings she had done, and though they looked a little bit dated (besides her daughter’s recent wedding) they all looked tasteful and classy. We knew she was in our price range (by what others had told us), so we put our $ 500 deposit down to secure the wedding date. She let us know that if we were to spend over $ 1,000, we would get a free toss bouquet. She explained that since we didn’t have a «set budget» for flowers yet (the wedding was still 8 months away) she would take what we said and give us a few different estimates to consider. She told us we’d receive the estimates in a couple of weeks, because she «doesn’t like computers» but wanted her assistant to type it up nicely for us.
We finally got the estimates a month later… and they were not typed up… they were a photocopied version of her handwritten notes. It took a month for a photocopy? Not only that, there were no actual prices on anything, like she said there would be. For instance, next to the bridal bouquet, it said «$ 100-​$ 350». The whole list had prices like that. I assumed (since there was no explanation with anything) that pertained to whatever size you chose… a larger bouquet would cost $ 350 with the smallest bouquet being $ 100.
A little confused, I tried to call the boutique, but never could get an answer. I finally emailed them with my questions, a week later I got a very vague and non-​helpful email from one of Kim’s «associates» apologizing for the phone incident, saying their phone lines had been «acting up lately.» She also wanted me to know that Kim doesn’t price anything… we tell her how much we want to spend and then she makes everything from that budget. (Um, is that normal for a floral shop??) To make a very long story short, their communication just got worse. Kim never returned phone calls or emails, and her poor little «associates» sounded like high school girls that were just as confused as I was. After the initial interview, Kim never corresponded with us again. I became very nervous, since the only people that would speak with me were one of her «associates» (whoever it was that day) and they could never give me a straight forward answer. About 2 weeks prior to the wedding, they finally emailed me back, saying they received all my emails and pictures, and everything would be perfect on the wedding day. Also, as to why Kim never got back to us… «she’s been dealing with a lot and got really busy.» Great… but we’re the customer and we paid someone who didn’t get back to us for 3 straight months, can’t you understand why we’re worried?
Wedding Day comes, the bridal flowers look nice, but are wrong (go figure). There weren’t supposed to be any pin-​on corsages, only bracelet ones… of course there was only one bracelet, the rest were corsages… which fell apart as soon as they were pinned on (IT WAS SO EMBARRASSING!) The groomsmens’ boutonnieres were also wrong and looked like something a child put together (not exaggerating at all). We were so disappointed in the way every thing turned out from Bloomingals.
To top things off, when it was time to toss the bouquet, guess what? Even though we spent over $ 1000 and they said we’d get the toss bouquet for free, there was no toss bouquet delivered :(We had to toss a bridesmaid’s bouquet (but luckily she caught it… she fought for it because it was hers to begin with!) When we called Bloomingals the next week, to complain about all the false promises and the lack of quality that was delivered to the wedding, they would not speak with us. An «associate» said she’d have Kim call us back. After 3 weeks of calling every other day… we gave up :(
Good thing I didn’t let «flowers» ruin my wedding, because the only thing worse than what they delivered wouldve been if the flowers had never showed up at all. Seriously… horrible communication, poor quality of product, and lousy, lousy, lousy customer service.