Mike Staas Services

Clint Staas came out to replace sink valves. Asked to check both toilet connections (He visually glanced from an upright stance, no tool) and replace an outdoor valve. POOR SERVICE!!! He left a puddle under the sink, only looked at toilet connections didn’t actually touch. (week later found leaking) He over tightened the outdoor valve and it cracked. Costing me a $ 100 in leaked water. NEVER use them!!!
Staas Plumbing saw this review an immediately called me. They were very concerned an wanted address any issues. Toilet valves were bad as verified by another employee. They sent out a very polite fiield supervisor who replaced the faulty valves and apologized. I am happier. Wish I didn’t have that extra Cost due to outside leak from overtight cracked hose bib.

My husband and I just bought a house and during the inspection we found out that there might be a leak in the front yard. The prior owners refused to fix it and rather than having an argument we decided to go ahead and purchase the house and have it fixed. I went online and used the Staas appointment request on Saturday afternoon. Sunday went by and they never called to set up a time. Monday at 3, while I’m at work and my phone is in my purse, they call and I miss it. I’m thinking, finally they are calling to set up a time. I call them back just 5 minutes later and the lady that answered the phone says that I missed my slot because I didn’t answer the phone. She had to send the plumber to a different location. I state that I’ve been waiting since Saturday to set a time and when would I get another call. Tomorrow? The next day?. She says that the plumber just can’t wait around for me to call back. I just can’t up and leave work and my husband can’t either. I have never delt with a plumbing company who cannot set a time and they expect you to sit by the phone and drop whatever you might be doing to meet their plumber. I will never use this company and I will never recommend this company to anyone.

I have no idea how this company stays in business. We used them one time years ago and vowed to never use them again. Well, my husband and I went on vacation and my mom was watching our home. The downstairs toilets began to overflow when she was washing clothes and she called this company unaware of our previous dealing with them. Anyway, they came out and «fixed» the problem, charged $ 359 which was paid at the time of service, and the next day the exact same thing happened. When she called them to ask them to come out and warranty their work, they refused, stating it was not their issue. They were so rude to my mom that she was nearly in tears when we got back. She had no knowledge of our previous negative experience, so when she told us this story, there was no previous bias. They are truly awful and I have no idea how they stay in business.

I couldn’t have asked for anyone better. They were actually able to come out and service my disposal within a couple of hours of me calling. Worker was clean, respectful, and patient, all that could be expected. They are now my «go to» guys for any plumbing work.

After 3 other plumbing companies couldn’t resolve a drainage problem, we called Mike Staas. They sent us a professional named Ed. He quickly got down to work and was gone within 1 hour. I will not ever recommend anyone else but Mike Staas Services. Ed had all the tools he needed to do the job which is quite a change from the «other guys».

Needed a faucet replaced. Tried to do it myself, but the fittings were corroded and was afraid of making things worse if I continued the job myself. I called just about everybody in the phonebook. Talked to all kinds of companies including one that wanted to charge me $ 35 just to come take a look. Huh? After getting a ridiculously high quote from Mr. «fill in the blank», I called Staas Services. The guy who answered the phone was very friendly and told me the job would take maybe an hour/​hour and a half tops. Plumber came out next day and installed the new faucet in about an hour. He was friendly and knowledgable. Cost was about ¹⁄₃ of the other company… and no travel charge. I would use their services again.

Plumber sent did his job and replaced pipe, but I felt he padded time as far as starting and ending time and left for 20 minutes to get a part. Felt he overcharged by about 45 minutes. 3 stars for Good, but not exceptional