Midas / SpeeDee Oil Change

The receptionist Hoku is very friendly, helpful and quick to check me in. Later, I was greeted by a horrible service technician that had a bad attitude when he first approached me from the start. I told him I didn’t like how rude he was and didn’t want him touching my car. Little Did he know (or myself) that the owner was standing right behind me and saw the whole display of his bad customer service skills. The owner then tapped me on the shoulder and apologized for his actions and went to have a long talk with him. Later he had to come inside and give me a sincere apology for how rude and short tempered he was to me. I gave him some choice words and then he went back to work. The owner apologized several times for the situation and gave me my service for free. Also said he was going to get trained on his customer service skills. She reminded me that’s not how they do business and please give us another chance. She then gave me her personal number and said if there’s anything else I can to to help with your vehicle please let us know. Ron, the store manager that worked on my car was very nice and fixed everything on my car that it needed. Ron even called me the next day to follow up with me to see how I was and how my car was doing. Long story short, I was greatful the owner was there to solve this and help me the right way with my car. This facility is overall a great place and has some awesome people that really care about their work place. They made it up to me and I am so appreciative. Huge thanks to Dianne, Ron and Hoku. You guys turned my day around and my bad experience into a great one. I will be seeing you guys in the future. Thanks!

THE ABSOLUTE WORST PLACE TO GO!
These guys are crooked! I’m reporting them to the BBB!
Went in for a routine safety check and they tried to tell me they were going to fail my car due to absolutely no break fluid in my car. The fluid just so happened to be between the min and max marks on the reservoir. NOT EMPTY!
I quickly drove to NAPA to purchase brake fluid and topped it off and went back to Midas. Upon their second «inspection» they proclaimed that my exhaust was «too loud» (it’s a stock 4 cylinder car it is anything but LOUD). They told me they wouldn’t pass my car unless I agreed for them to replace my exhaust.
DON’T GO THERE FOR ANY SERVICE WHATSOEVER!
They will corner you and try to make you fix something that IS NOT BROKEN in hopes of getting a simple safety check done.
After that I went to Chevron Mililani and they passed it with no problems.

service sucked. the receptionist didn’t have any knowledge about anything. she’s constantly had to ask a manager. I got my inspection done here & the guy who did mine didn’t use a floor mat, so he got his dirty black shoe prints on my floor mat. upon returning I had to remind them to use a paper mat prior to getting in my car. overall horrible service. will not be returning for any maintenance on my vehicle. wish I could give less than one star.

I prefer to go to the car dealership for most of our servicing needs; however, I needed to get a safety check and it was on the way out, and going to dealership for safety check is kinda dumb. So anyways, it was really cheap, and fast. I got in and out quickly. I gave it 3 stars because the customer service wasn’t that great – I think it was lunch time and the person’s blood sugar was low and so they were moody as a result :) I will be back for my safety check again.

This place has horrible customer service. I scheduled an appointment for an oil change. One of the employers quoted me $ 34 over the phone after I gave him the exact make model and year of my vehicle. He said they were currently having a special for oil changes. When I came in the next day for my appointment the woman at the counter told me it was $ 45. Even after I told her that I was not told this price she refused to honor the price I was quoted saying that I needed to have a coupon (which she pulled out in front of me) to be given that price. I was never told about a coupon and I had driven 30mins out of my way so I was definitely enraged and aggravated. I chose not to receive their services.

Place is garbage. Last month rotated my tires only to have the wheel barring fuck up paid 400 to have that fixed last week only to go back today because my rotor has grooves in it due to them not doing the job properly which they wanted me to pay to fix that also. Seems like when they fix something they damage something else for you to come back. The guy who called me was very unprofessional. Would not recommend this place to anybody

This place is great! Close to home and the customer service is awesome. The staff is friendly. They also work quickly and do their best performance every time I brought my cars in. Five stars:))

They really looked out for me when I brought them in for brake repair. They didn’t price gouge at all! They did what I needed to get done, nothing more and nothing less. What I was really impressed with is that they didn’t search for stuff! I will definitely go back there for future services!

The worst auto shop on the island arrived at 2. 5 oil changes went in front of me. And all i need was a 15min inspection. Poor quality. The staff is halfa** in providing knowledge of the problem at hand

Let me make this very clear… do yourself a favor and go somewhere else! They are all very rude and have no idea what they are doing! My husband and I have been dealing with this location for well over a month now and it has been hell! First, we were buying a used car so we took it to midas and paid $ 125 for their detailed inspection and they told us there were only a few minor things wrong with the car. We bought the car, had those minor issues fixed at their shop and went on our way. 5 days later the check engine light came on! We took it back to them and they said it was just a sensor and they will fix it. We waited all day and when we went to pick it up the car wouldn’t start! They said they would pay for us to have a rental car while they figured out what they had done to the car. We finally got the car back 3 days later and then they tell us that there is like 5 things wrong with the car and that we shouldn’t have bought it… even though we paid them to do an inspection before buying it! I could keep going on and on but I think you get the picture. The manager, Ron, is a complete jerk and has no idea about customer service and it has been over a month now and we still haven’t received the check as reimbursement for the rental car that they said they would pay for! Also, one of their employees made an anti military remark the last time we were in there and it was appalling. He said «stupid military, they come here and buy used cars and then get mad at us for something being wrong with them.» Is it too much to ask for them to do their jobs and actually inspect the car before we buy it like we paid them to do?

Overpriced and dishonest.
I took a flat tire there for repair. They called and said that the tire was not able to be repaired as there was damage to the sidewall and that they would replace it. I wanted a second opinion and took the tire. I went somewhere else. It turned out to be a simple problem that was fixed elsewhere for a very low cost. I asked if there was damage to the sidewall… NOPE. Midas lied.

I am a clueless lady with cars but this place has always been really nice to me with my oil change and I went there with a flat tire and a nice grandpa patched it for me on the spot and sent me on my way. thank you

I am giving this a 2 star because I called about availability of safety inspections and was told it would be about 20 minute wait time, so I drove over and was quoted a 20 – 45 minute wait time… After waiting 45 minutes, I was called up to ask about my registration and was told the current paper I had was not acceptable (coming from Germany there is certain papers you need).so after all that time waiting I left without an inspection. Maybe they should double check the paperwork to make sure it’s all correct before wasting people’s time! Come to find out, I would be failed anyhow without the paper because it doesn’t have the HI registration to begin with.

Spent over 200 dollars and 3 wasted Saturdays trying to fix something, only to hear that I should sell the car because of something obvious. Extremely displeased.

Not impressed. Went in to get a tire patched or replaced. Before looking at my tire Midas attempted to sell me 1 tire for $ 470+, and told me it was because i had a rare tire. When i declined to buy the $ 470 tire, they gave me the cold shoulder. I left and went literally across the street to another repair shop and got honest service and a brand name new «rare» tire for $ 160.
If you want the stereotypical bad experience from a repair shop Midas Wahiawa might be the place for you, but definitely not for me.

Another great experience with a honest technician. I was told by another place that my serpentine belt needed changing. I inspected the belt myself at home and could not find any fraying or cracks. Midas took a look and gave me there honest opinion, which was to not change the belt at this time. Kudos to Midas Wahiawa for their honesty, integrity, and business ethics.

Went in for an oil change because I had a coupon, but that’s the only thing I’ll go to Midas for. They recommended an engine flush. I called my usual mechanic who is very honest, asking him how much an engine flush would be. He said it is very dangerous to get an engine flush, and there are very few instances when you would need one. (I was overdue on my oil change). He said it would be horrible to get an engine flush in my case, and just to get another oil change after 1000 miles if I was concerned.
Reasoning he gave me for it being dangerous was that they use alcohol and it can remove necessary buildup that is in your engine.
I brought my concerns to the manager, who said he has heard of the dangers, but doesn’t believe in them himself. The engine flush would have been another $ 110.00.
Will definitely not be visiting this location again.
Reason for 2 stars is the service was fast, and they were courteous enough, but I don’t like being suggested to do things that could ruin my engine.

Cheap, fast and easy. Their professionalism will bring me back vehicle after vehicle!

Once agian that time of the year rolled around for a oil and tire change.
I scheduled my appointment for ealry morn, showed up 15 minutes early and I was promptly taken care of. They had my oil changed and my two tires replaced within the hour! I was able to grab a bite to eat at Jack n the Box and come back to enjoy a quick massage in their talking chair. The guys working behind the counter were very friendly too, joking and talk story with me! This is the only place I take my truck for regular maintence!

This place saved me a lot of time by doing my safety inspection.
It wasn’t that expensive and I was done in about 40 minutes.