The Palms At Wailea

On the first day the ac wasn’t turning on so an employee came by to fix it. He couldn’t turn it on and left. Then we came back hours later to a hot room and the manager came up to fix it. He turned it on and that night the room was nice and cool. The fridge was awesome and this condi was very large. Perfect for a big family or group of people. Since it was just me and my mom it was huge for us but very nice. The concierge was very lovely and helped us book a luau which we very much enjoyed. If I came back I would definitely invite friends!

Great — except that every day is yard-​work day, and they seem to take forever to finish with the weedeater and lawnmower.
Beautiful location — most units will have an ocean view.
Beware: some of the units are occupied by owners, and they’re rather self-​righteous when it comes to the use of visitor parking spots, etc.

Despite the bad reviews, I want to give this condo location 5 stars. I booked my trip to Hawaii through Costco and their Costco traveler rating was 3.5 stars. When we arrived it was still too early for check in, so u asked the lady behind the desk to recommend a place for us to dine which she did, she also advised that if the room became avail earlier she would call me on my cell.
My kids and I decided to drive to the restaurant which was about a mile away and upon seeing how costly the items were we decided to just drive around to look for lunch elsewhere. Not too long after that we were called to advise that our room was ready ready.
I LOVED the room! It was clean and spacious, a big living room, washer & dryer in the closet, a nice kitchen fully equipped with stove, microwave and everything we needed to fix meals. There was a huge patio area with a BBQ grill, in the closet we found beach chairs, and boogie boards, and other floaters to use in the pool. I enjoyed our stay there, we utilized the concierge to book an activity. I recommend anyone going to Maui, to stay here. I will definitely want to stay here again.
There is a fee of $ 125 that we are charged upon check out, which is not bad at all.

We rented a condo here through VRBR and it is wonderful. Great price for the week. We stayed in the privately owned side not the Outrigger side. They are two sections of The Palms. So we rented from a couple that own this condo.
Newly updated kitchen, air-​conditioning in each bedroom and the main level of the condo, so each couple or person can set their room to their liking. Lanais in each bedroom and off of the living room and dining room. Great to sit on and watch the sun set or rise or eat breakfast.
Full stocked kitchen with pots, pans, dishes, some spices, etc. laundry room which could use a new dryer hence 4 stars instead of 5. Could use more lighting in the bathrooms but otherwise fantastic.
They provide all the linens and towels. The condo is cleaned and sheets changed and beds made when you get here.
There are some minor rules to follow. Turn air off when you are not in condo. It cools down super quick so no need to leave it running. Take your shoes off, this is a Hawaiian tradition. When you leave strip beds and throw sheets and towels in the washer and start them. Cleaning crew will place in dryer and have the condo ready for the next group.
They also have beach towels, snorkels, fins, masks, coolers and beach chairs so no need to rent or bring these items with you.
This is an excellent way to travel.

I really wish I could give this place more stars. It’s Hawaii for pete’s sake and I adore it here, one of my favourite places on earth and unfortunately The Palms was underwhelming and disappointing. I’ve heard there are some amazing units in this place but unfortunately this wasn’t the case for the unit we stayed in. The carpets were very poorly maintained… and the management company wasn’t very helpful. Things were outdated to say the least, but the location was unbelievable, our unit over looked the ocean and we could see the whales from our lanai. I really wish this place was better maintained, I think it’s just the owner not caring, which is to bad.

The unit (208) we stated at was an outdated unit. Besides having no air-​conditioning in the common area and having a half working air-​condition unit, the overall unit amenities were outdated and really need a complete refresh. One of the fan in the common area was making a humming noise when turned on, which forced me not to utilize it. Luckily there was a old floor standing fan, which made all the difference in cooling the room.
The kitchen appliances looked like it was from the late 80’s. The faucet was loose, the cabinet door was not aligned… overall, just outdated.
When I completed my check-​in, it was right after 5pm. The concierge (right next to the Check-​in) didnt even bother to wait for me to complete my reservation before bolting out of there. I would have done the same if I knew about the unit. One night, the water temperature was barely hot, and the next day the water was turned off without any warning. Overall, the mgmt was definitely not up to par.
The bright spot on this location is just the location… hence the oasis.

Beautiful well-​maintained condo complex. It seems that some units are through Outrigger Palms at Wailea and some are independently run through rental companies, either way all of the units seem to be really well maintained and staff is super friendly and welcoming. The pool is beautiful and we had a terrific stay here! We would for sure book again through Coldwell Banker — Kathy, and stay here again! Our unit was beautiful and spectacularly maintained and updated, gorgeous! Not in the busy section of town but near enough to everything to be convenient to anything you want. (restaurants and beaches)