Wake Forest Florist

I have used Wake Forest Florist in the past and I have had great results. They are very good about delivering the flowers when and where you asked for them to be delivered. I have had terrible results with1−800– flowers, and Wake Forest Florist was able to deliver a better arrangement than I was going to get from other florists. I will always had very polite and professional service when dealing with this florist either on line or on the phone. After reading the review from 2011, I can’t believe it’s the same florist, but it is. I have been very happy with them.

I had received a dozen roses from my husband which he ordered through 1−800-flowers and delivered by WF florist. The roses wilted in one day so he called the Wake Forest Florist and they refused to replace. He then called 1−800-flowers and complained. The next day another dozen roses showed up the lasted nearly 2 weeks. One poorly handled experience has encouraged us to order Pro or pick up at HT. We always try to support our local businesses, but definitely will not if we get substandard product.

Wake Forest Florist was prompt, communicated extremely well and delivered on very short notice. The arrangement was beautiful and really put a smile on my wife’s face.

I live across the country from my dear Mom, who recently lost my Dad and needs a lot of encouragement to know she is not forgotten. I often spend a great deal of money on flowers for her, trusting that what is delivered is what I order: NOT the case with Wake Forest Florist.
I ordered a very expensive arrangement that was pictured on their website, did NOT check the box indicating that it was okay to substitute, and also indicated in the notes that I did not approve of substitutions. Nobody called me, but when my Mom received the flowers, she called to thank me for the arrangement, which included a lot of carnations (I dislike carnations intensely and never choose arrangements containing them… they are cheap and ugly). I called Allison, the owner, to complain. She said that they could not get the burgundy dahlias, so she has substituted just a few carnations for them and that was all she had changed. She offered me a discount on the next arrangement, and we left it at that.
It was really bothering me, though, that I had spent so much for what she delivered, so I asked my Mom to photograph the arrangement. It turns out that the owner had, in fact, substituted TONS of cheap filler and flowers that were not even of the same color scheme. The arrangement looked horrendous. I will let the attached photos speak for themselves.
I sent the photos to the owner and asked for a refund; and also chewed her out for the deceptive business practice. She ignored my request, and when I called her to follow-​up two weeks later, she told me that she had not read my entire email because it was ‘disturbing’ and rudely asked me what I wanted her to do. I told her that I wanted a refund. She said ‘okay.and never call me again’, and proceeded to hang up on me. No apology… no explanation.
I am tired of florists thinking that they can charge whatever they want for whatever THEY choose to send and that the consumer will be none the wiser. This woman acted like I should be grateful to her no matter what she sent. Sorry, Allison… that’s not how business works. We are PAYING you for a product, and we expect to have that product delivered.