Consignments Ltd

I have been a customer of this establishment for a number of years and have either consigned items or the owner purchased items from me when I held a «garage sale» when I was consolidating two homes.
The day after my father died, I went into the store with some items to consign as I was under pressure to clear out the apartment he had in an assisted living complex as I would be leaving the country. The staff member informed me that I needed an appointment and there was nothing available that day or the next. When I explained my predicament she reiterated policy and treated me «brusquely» to say the least.
I wrote the owner to share with her the poor experience I had only to receive a response that the staff member did no wrong. As a long time customer I at least expect to be treated with some level of respect by the staff as my father had just passed away but I guess I was wrong. Clearly this establishment does not value relationships with long term customers, particularly at a difficult time. I will no longer do business with this establishment nor will I recommend it to anyone as I have done in the past.

Very nice selection of merchandise and fair prices, but a very unfriendly and aloof staff/​management. On two occasions I inquired about consigning goods and was treated with distain. Upon making purchases, I’ve been treated like they were doing me a favor. Such behavior is hard to take in an era of enhanced customer service. The owner/​manager needs to read ‘How to win friends and influence people’ by Dale Carnegie. I am a town resident and do my best to support local businesses, but the business has to treat me with respect and courtesy.

Pretty cool place to poke around.
They mostly have furniture but there have some knick knacks for the house too. Nothing too high end but definitely nothing junky. Prices are reasonable.
Consignments Ltd has an easy lay out & is quite large. If you’re on a budget & are looking for some unique pieces for your home I’d recommend them.

I love poking around in consignment shops, you can almost always find something good!
Spoken like the true Rhode Islaner I am… «This place used to be where Kingston Camera was & then it moved across the street to where Wakefield Prescription was» That is how we give directions & such. I have bought items from here, never brought items in to consign. They have a great mix of dishes, furniture, art, dressers, desks, plates, vases, crystal, you name it!
They recently expanded the space of the store & I have to say that since then I have seen a bit of a price increase. Now I stop in here about 2 – 3 times a month, I visited the old store, I just think some, if not most items are over priced. They do have a «clearance section» towards the back & I picked up a $ 45.00 green glass vase last week for 3 bucks! Worth the time to check out!

Worst customer service ever.
I brought them some stuff to sell two years ago. I don’t remember signing a contract. I also don’t remember hearing that it would be up to me to contact them about whether or not my stuff had sold. I finally went in to ask about it, and was told that my stuff was sold, but because I never followed up with them, they didn’t have to give me the checks. That would not be great, but I didn’t give them a hard time. Was told to call the owner (I think), Maryanne, on Friday.
I called Maryanne, and without an attitude explained my situation. She couldn’t have been ruder – was actually nasty. She did cut me the checks (with a fee taken out, that’s fine), but she kept repeating over and over that she «did NOT have to do this,» and how it was «TWO tax cycles ago!» I’m thinking, can’t you just say no? Politely? I told her again that I thought it was a misunderstanding, and she said, «I really don’t care.»
In her rant, she told me that there was no contract on file for me (I think it was her mother who did my intake when I first went in). I’m guessing that’s why she cut me those checks, so she wouldn’t get sued.
If you have to say no, say no, but don’t shame your customers over a misunderstanding.