Complete Auto Body & Service Center

They did a great job. Quick turn around and good customer service. Thanks for the good service. Highly recommend this shop.

I had a great experience with Complete Auto Body. When I bought my Camry, it had everything I wanted… except a rear spoiler. They’re in a great, easy access location, so I stopped by to see if they could help me. They gave me a fair, reasonable price, so I had them order it. They said they’d call me to schedule. Just as promised, once the part came in, I received a call and scheduled to drop my car off. When I went there to pick up my car, they were very friendly and fast to check me out. I will definitely return to Complete Auto Body in the future if I need any repairs.

Excellent! I would not consider going to any other shop in the area! Great customer service.

These guys rock. They told me what I needed and more importantly what I didn’t need. as a girl who knows nothing about cars that’s so important. They were polite and fast and had me back in the road in no time.

I brought my little 2003 Suzuki Aero in for a fender bender. This car is my baby Complete Auto Body not only fixed my cars boo boos but they reset lights on my dash (tire pressure etc…) and vacuum the inside. My baby never looked so good also, the staff were all so nice and friendly. Complete Auto Body is my new best friend

I was visiting my sister in the Washington DC area and woke up one morning to find my car had been smashed overnight while parked on the street. It was UNDERIVABLE! Needless to say I was beyond upset and a little panicked since I was out of town. AAA towed my car to Complete AutoBody, they had been recommended to me by a friend of my sister’s. I am so glad I did! After the nice guy on the phone calmed me down, which I assure you was no easy task, I gave the shop my insurance information and they took care of everything else. It was a quick, easy and a seamless process. I explained my time constraints of having to get back home for work commitments. I had my car back quickly and it was perfect! Should I ever be in a car pickle again … which I hope is never ever again, I will certainly call Complete AutoBody, without hesitation!!! THANK YOU COMPLETE AUTOBODY!!!

After my second and last experience I’m officially done dealing with them. The first time they threw away my front license plate bracket even though it was perfectly fine. This time they tried charging me for a hubcap that they didn’t put on my car, and $ 85 to reprogram the tire pressure sensors. I never asked them to do this, and they lied and said it was necessary (WHICH IT ISN’T). Furthermore I was told the car would be done Friday, then they said they would call Saturday (they never called), and finally Monday when I called they said it was still being aligned, but when I said something to the insurance adjuster magically it was finished. This shop is out to nickel and dime people and I for one am not dealing with it.

Upon retrieval of my vehicle I found two major issues with my vehicle that should have been looked at and fixed before my vehicle was returned to me (I had work done on my trunk, after picking up my car the trunk button did not open the trunk. I had no previous issues with my air bag prior to my accident. When I picked up my vehicle the airbag light was blinking repeatedly. This was a major safety hazard to me, the driver, and any occupants of my vehicle). I found these issues unprofessional. There needs to be much better quality control. It was a huge inconvenience for me to have to bring my car back to the shop not once but 3 times after my car was «ready». These issues made me question what else was forgotten or not checked during/​after the repair of my vehicle. Despite those issues, looking at the outer appearance of my vehicle I was satisfied with the repair. As far as customer service, I can only speak for my interactions with Michelle. She is very argumentative, which negatively impacts customer service. Whatever my response was to anything she said, she always had a rebuttal. I found this very unprofessional and made it difficult to communicate with her. A customer should never feel like they can’t communicate with a business when they are paying for a service. Nor should they feel like they are basically being shut up by the business. Informing the customer of the procedures of the shop or updating them on work that is being done is one thing, but forcefully going back and forth with a customer is not acceptable.
This was my first time going to Complete Auto Body and I will not be returning. I have had much better customer service and quality of work from other body shops.

I brought a new car in for repairs, they left the doors to my vehicle open while sanding??? Scheduling was horrible date promised came and gone multiple times. Customer service, that’s not what I’d call it, won’t be back.

I’ve had cars of mine fixed here, 3 times over the last 10 years. The service and work never fails to impress! Excellent customer service and their work comes with a LIFETIME GUARANTEE!

My first encounter with them in 2009 was great. Fast quick service and do not remember having any complaints. So when I wrecked my car back in 2012 I dealt with this place again and was not happy. All they did was give an estimate for a car that I crashed but had only 56K on it and said it was totaled. I didn’t understand why and the manager Brad said «I deal with people like you all the time». Hmmmm, people who don’t want their car totaled? They didn’t do the work so I can’t rate them on that however back then their customer service in my opinion was terrible! I got into another car accident where someone barely hit me in March of 2015. It made a dent in my car but didn’t even scratch the paint. First off, the front receptionist Shannon pretty much always looks like her life is hell. She has been there for years and I believe all three times I’ve gone and nothing has changed. Always has a sour miserable look on her face and seems as if she would rather be doing anything other than helping you. When I initially got my estimate the employee was helpful and explained things I had questions about… no complaints there. The entire four days my car was at the shop I got not one single phone call. Not to say «we got your keys you left in the drop box» which I believe would give any car owner comfort, not the status of the repairs, not the expected completion date, NOTHING! Typically when someone has their car in the shop they either have a rental that needs to be back at a certain time or maybe they’re using someone else’s car that they need to have back by a certain time so these simple small updates are helpful. I got none. The first time I called was on Tuesday, got an update. I called again on Wednesday since that was the time that I requested my car be ready by if it could be. Car was still being worked on but was told by Brad that it would be ready Thursday morning and that he was actually just about to call me to tell me that. Heard nothing Thursday until I called them at 3:30pm and again Brad said «I was just about to call you» while he cut me off on the phone. By this time I was annoyed, I felt like I was being treated like a burden and not a customer. When I finally got there to pick up my car I asked the male receptionist who was there if they typically call on the status of the repairs and he told me that I should have gotten a call everyday. Not the case here, but he did apologize about that. Then they bring me my car and they forgot to put a pinstripe back down the entire left side of my car. The gentleman who brought me my car said that it would take 5 minutes and they would put it on. Five minutes later someone else comes out and says that it was never ordered and that they would have to order it and I would need to bring my car back up. Okay, whatever. After waiting 15 more minutes for them to bring around my car they said they didn’t have a pinstripe for, it comes back with a pinstripe. They said that they «found one». I just don’t think this place operates very well and they need to find people who are better suited to deal with the general public.

I was involved in a hit and run in VA ³⁄₂₈ and my insurance company let me use this shop again… they were amazing!!! Was initially told five days to fix it was done in three… it’s perfect you’d never know I had an accident and the staff was fantastic especially James!!! I can’t say enough good things about this place. They took a nightmare and turned it into a dream.

Complete Auto Body gives professional customer service and top notch results with an expedient turnaround time. Brad Beverly is an outstanding businessman who is above and beyond what any customer would expect and is