Sears Auto Center

No Stars!!! Stay so far away of this place please worst customer service experience of my adult life. I thought I’ve been treated badly by Darcars but I must say the VP called me and at least offered to take ownership of the problems and try and resolve them. So I bought 2 Dunlop rover HT tires for the rear of my 2006 jeep commander from this waldorf md location. I bought the same tires for the front from the Sears in Bowie about a year ago and had a wonderful experience no issues at all. I have been a loyal Sears customer for as long as I can remember probably not after this. Anyway had the two tires replaced and they broke a TPS sensor on the right rear tire the manager explains it happens and they will replace for free obviously. When they bring me the car they say drive it for 10 minutes per the owners manual and the sensor will start reading if not when I come back Friday to have alignment done they will get it straight. I drive the car for 10 minutes I get a service tire pressure system warning in my dash followed by a low right rear tire pressure and the exclamation point in red on dash. I pull over check the pressures on all tires they are all above 35psi. So I call and have them make a note for Friday to fix issue. Get alignment done tech says he reset all pressures cleared code im good to go. Leave dealership get 30 minutes down road same warnings appear. Have to be at work so I call back make monday appt with asst mgr Kris. Take off work for third time tech says left rear valve stem had a leak I explain error was for right rear tire and TPS system he says he doesn’t know but it’s working fine now. I drive across street to do shopping for an hour get back in car drive 30 mins same errors again. Call store speak to Bridget she says obviously they can’t resolve go to jeep get fixed if jeep says its Sears fault they will reimburse. Call jeep 2weeks for appt and 75 to look at vehicle. I’m not going to extend Sears credit I already gave them close to 600 dollars for tires and alignment wasted a tank of gas and missed 3 days of work. Call 800 number speak to cloie she says try another location with better techs maybe I’ll have better luck and she will forward to DM. Drive to Crofton 30 miles from house in rush hour speak to justin the manager he says sensor they replaced not reading go buy oem part from jeep and bring back he will just charge labor im like I’m not paying for anything Sears broke it he says not his location try waldorf to have them cover part install. Call 800 # again and explain all over again. Told first operator only escalated to store mgr not DM! I ask for the DM to contact me she assures me he/​she will that always follow up. Get call today from Kris asst manager says manager off again. Tells me he thinks it’s the left rear TPS sensor bc the right one is reading I explain not according to Crofton several times he talks over me I explain my frustration and that I want it fixed they need to test drive after repair ensure its good to go he says leave car for whole day and he can take care of it I explain my fiancé and I both work 2 jobs and only have 2 cars. I’ll call him back and see if she is able to drop car off on Saturday. She cannot leave for day I call back to see if she can come in first thing in am when they open and be taken first that she can then test drive in area of store and come right back if it isn’t fixed he says he can’t take us first he has appts booked I explain that those customers are on their first visit not the FIFTH!!! If he needs car all day I need a loaner he says only store manger can okay and he will be in tomorrow which is what they’ve been saying for over a week. He implies I’m trying to get reimbursed for gas days off work etc which I never asked for I was trying to get him to actually care about fixing what they broke. I don’t even want a rental car but if they can’t fix it in 3 – 4 hours and need an entire day to fix I have to have one. He says he’s trying to do me a favor? Are you kidding me!!! I ask to speak to DM he says I’m not allowed to speak to DM!!! I hang up call 800 number speak to Brenda she is very sympathetic but again says call mgr tomorrow and if he’s not there or won’t help call 800 number back then they will call the store. Worst customer service ever!!!