AT&T

Walnut creek services suck as hell !!! I will report to the corporate !! Wether u care or not !!
I have never been treated n refused services like that !!!

My family and I went to get daughter new phone. We fortunately got Joe as our sales person. He was wonderful beyond words. Pleasant and friendly for sure, but he was much more. He was informative and a real teacher of our products and services.
Wow what a difference an employee makes to your buying experience.
Thank you Joe we enjoyed spending time with you.
Love our new phones and I pad!
The Weingarten’s

I have been here a few times and I really enjoy the customer service I have had here! Will come again!

The service here has gone down dramatically. I don’t know whether they have new management. I came in to have a new Sim card replaced because my new phone number is not registering text messages. The very unprofessional employee went to my text messages and started reading them. Then he started to correct me and saying that the iMessage is not working; however both texting and iMessage are not working. Then he told me he couldn’t help me because I’m not authorized on the account even though I am. I won’t be coming back here.

I have At&t tv and internet… tried Comcast… went back to At&t and it’s much more reliable. I have a small business with At&t cell phones. I have dealt with many associates at this store over the last several years. They truly take ownership and give solutions to my business and personal wireless needs. Nushin (one of the managers at the store) always has a smile on her face and helped me recently. No matter what the situation is, this store has solutions!

This branch does not know how to follow a queue and the reps handpick who they will help. Really disappointed with the service.

I had to upgrade data and phone and had the best help from Peter he’s awesome and nushin she’s is awesome!!! Great customer service and information. Would highly recommend coming here !!!

Stopped in during my lunch break to purchase some accessories for my brand new Rose Gold iPhone 6s. I was greeted right away and I found the accessories that I needed. They rung me up and asked me if I wanted the screen protector to be installed for me. I agreed because I am horrible at it! Ashley Smith helped me and he is great. He is very patient, answered all of my questions, and put the screen protector on perfectly. Thanks again Ashley!

Came in today to purchase an iPhone 6s plus. Earlier I was told they had plenty in stock then after signing in and waiting for 2 hours my turn comes and they tell me that they are out of stock. SUCH A DISAPPOINTMENT !!! The person who told me they were in stock involuntarily wasted valuable time.
Also 2 hour wait for a room that had 10 people in it max with only 4 att workers.
If you want to waste your time and be helped hours later Id reccomend switching to Verizon for they care about custom help.

I’ve come here a few times and I’m generally quite a patient person but wait time of over an hour when your told 20 mins, is just not acceptable! An elderly lady before me left, and when she tried to explain why she’s leaving, reps gave her the sholder shrug w/​o any remorse. Definitely no sense of customer service!

Went in on a Friday with my teenage daughter Asurion helped us with a insurance claim he actually did all the work for us even faxing the form for us! My daughter was so excited to learn she would receive her new phone on Monday. I highly recommend Asurion best customer service EVER!

A T & T DSL internet service in our area has been unstable with drop outs for years.
Now we find that their 877 help number for e-​mail assistance was worthless from a poorly trained young person who we must say was quite glib in a second language.
For he took several minutes talking around the subject and finally telling us to try the Apple help folks.

I tried to give the reps from this store the benefit of the doubt but I’ve had it! Never coming back here again!
Long story short, 8 months ago I had a bad experience due to the ATT rep lying to me about the status of my port from TMo to ATT. I was forced to buy a cheap temporary phone in the meantime for 2 weeks until my iPhone 6 got shipped. Yes, TMo was partly at fault but ATT should have provided with me the correct information instead of lying about it because once the transaction was done, there was nothing else I could do but wait.
Fast forward to yesterday, I upgraded to an iPhone 6+, and after this rep’s attempts at trying to persistently sell me accessories even though I came to the store prepared with my own (which he kept insulting btw), he almost unboxed the wrong phone I had requested!
I left the store with an unresolved issue that the ATT rep activated and attached the AppleCare I signed up for with the wrong device! Instead of resolving the issue, he wrapped things up and let me walk away from the store with parting words of «just call Apple support and they will help you switch your AppleCare.»
Not cool ATT! The only good thing that came out of today’s visit was we luckily had made an appointment and got priority over the 15 walk-​ins that arrived shortly after we got there, but that’s it!

Completely agree with previous reviews. The store didn’t seem to be busy and I was told a wait for 1hr and 15 min. I came back after 45min and my spot was gone.
I had another 7 people ahead of me and was told again another hour waiting time. Worst store ever. Why can’t they text you 1 or 2 customers prior…
Not sure if they care…

Came here to buy the new edge. Nice people. Professional, and polite. Wait time a little long. 30 mins to be help. But the rep help in the end made it up.

I went to this location and had the pleasure of having Jason setting up my new iPhone6 and even putting on my case and screen protector perfectly he is a real professional and will go out of his way to help you thank you for all your help!

I am a current AT&T customer and went to this store to buy an additional device. The store didn’t seem particularly busy or crowded, but I was told I would have to wait at least an hour before I could be helped.
You know it’s bad when even on the Sales side a company is too busy to help you when you’re ready to buy

So my complaint is about AT&T the company. When I first got AT&T over 8 years ago they were okay. I joined because I get a discount through my employer. However in the last two years not only has their customer service gone down hill but, so has their service. I now can’t make calls or text from just about everywhere I need to. I have to go outside to use my phone. Or use WiFi apps. On top of that they have changed their rate plans and outright lied to me. Now I am stuck with phones that don’t work on this network and contracts I can’t afford to break. I feel ripped off. I’m not the only one either a bunch of my coworkers have been complaining of the exact sane things. Every time I call At&t to address my issues all thy to is apologize in a condasending voice. If I could afford the $ 1500 it will cost to get my whole family out of contract with them I would!

I just got the new iPhone 6 and love it… Chris Macias did a fantastic job helping me find a service plan that matched my needs and explaining my options. He also took me through the complete setup of my new phone which made the switch easy. I give Chris 5 Stars.
I bought a phone cover which holds credit cards… Cool I don’t have to carry my wallet now. However, the cover broke within three days and I went in to exchange it for a new one. I was told it would be an hour wait… What? To exchange an accessory??? I could not wait do I scheduled an appointment for latter that day and still waited 20 minutes after the appointment time for help.
As a retail store, people should not have to wait for all the customers getting service plans to buy an accessory. If I rated them for this it would be a 1 Star.
I had planned on writing a five star review because Chris Macias did such a fine job. I really should be giving them a 2 or 3 based upon my return visit experience. However, Chris did an excellent job!

I gave one star because zero wasn’t an option. Your customer service was awful Taurean G.
Just went into the store to find a case for my girlfriend’s iPhone 6. I also decided to ask the front helper about my upgrade, which was only met with rudeness and short answers. Not helpful at all.
Then, we found a case, and wanted to pay and leave. So we stood at the register, and we were asked by two separate workers if «we just wanted to buy that», which we said yes to, twice. Once we finally got someone to ring us up, he had total attitude with us.
I asked if the AT&T store does iPhone trade-​in, he said yes. We then asked what we’d get for a trade-​in of an iPhone 5, and he said it depends on the condition. My girlfriend then said mine is in mint condition, and with attitude he replies «what’s mint condition», and I then asked him «I don’t know, what IS mint condition. You are the one’s that have standards here for trade-​ins.» And I showed him my phone, and he said the max I could get for an iPhone 5 is $ 200.
Once we scanned the phone case for my girlfriend, he then took to us a credit card machine on the other side of the store, and walked away after telling us to «press debit, swipe your card, and enter your pin». He then walked away, we finished, and he walked right past us. We stood at the register, he brought us our receipt and said nothing. We assumed it was time to go.
AT&T, hire some workers that aren’t rude and actually want to help the customers that walk into the store. They’re obviously coming in for something, and I don’t think terrible customer service and rude employees are the answer.