Belmont Hardware

I have an 18 year old Baldwin entry latch and deadbolt. It has been giving us trouble for a while and I have taken it apart several time… tried to clean the mechanism… applied liberal amounts of WD-​40… and finally, this past Saturday, after taking it apart for the third time and looking closely at problem, I figured the fix was either replace the whole set (consider decorative hardware with existing holes spaced and drilled and then finding the perfect fit) or get a new part. Decided to try for a new part and Googled Baldwin hardware.
Came up with Belmont Hardware in Walnut Creek. I was pleasantly surprised to find this great little store tucked away on Boulevard Way in Walnut Creek. Steven helped me with my questions and then issued the following information: «I will check on Monday, but I think Baldwin will send you a repair kit to address the problem… and it will most likely be at no cost to you.» Really… Well that would be great… I always liked Baldwin… thought they were a stand up, quality company.
Well, the reason I am writing this review is I just got a text from Steven following up and telling me the kit is in the mail, being sent free of charge… including rush shipping!!!
Steven, your customer service skills are SPOT ON DUDE! You earned the 5 stars given here… Thank you, if I had known it was going to be this easy, I would have meet you months ago… I will now be able to check this long over-​due, honey-​do item off the list…

Belmont Hardware offers the best selection of drawer and appliance hardware, as well as a myriad of other finishing products for the bathroom, kitchen and home. Tatiana is THE best embodiment of customer service and knowledge of Belmont Hardware’s product lines. She is friendly and accommodating, going above and beyond any semblance of customer care we have received at various chain store/​Big Box entities. Should you ever be in need of any product line to complete your look for your home, please continue past the other stores and head to Belmont Hardware in Walnut Creek. Ask for Tatiana… You will be pleased with her great service and attention, as well as the abundant and varied selections for your home.

Tatiana was so patient and helpful for hours (!) as we selected hardware for our cabinets and appliances. (They have a HUGE selection!) On top of it Tatiana, was so kind with our children who were with us on many of our trips to the store. Our hardware arrived quickly and the order was perfect. Now I am looking at front door handles and Tatiana is helping me through the process. Great service!

This store is top notch. Great products, great customer service. But dangerous to the pocketbook! ;)

Average quality for high prices. Everything ordered took longer to arrive than promised. Denise seems great until you complain or have a problem, then the attitude comes out! There is a nice variety to choose from, for a positive.

This review is for Denise. She was wonderful to work with. Denise really listens to what you are looking for and spent a lot of time with me showing me options for cabinet hardware as well as door knobs that would suit my style. Belmont Hardware had quite the selection to chose from and some very beautiful ornate hardware. I of course picked some pricey hardware and Denise worked out a discount which was nice. Denise also showed me less expensive options.
I received my order before the date I was told which was great. Excellent business and if you are looking for hardware ask for Denise!!!

I went to Home Depot, looked online, went to Restoration Hardware, etc., and by far, this place was the best. I truly wish I had found it sooner. We needed a place with items in stock for a kitchen remodel that was already crunched for time, and Belmont Hardware had a HUGE selection of ready-​to-​go hardware in addition to special order. Tracy was super helpful and patient, and prices were very fair as far as the market goes. I will definitely be back for our two bathroom renos. Top notch.

This is one of those places that once you go there you wish you’d found it looong before. The merchandise is great and the staff is exceptional. The help I received picking out new hardware for our remodel was excellent and I will certainty return for future projects.

We started out with Berkeley store and they were not a lot of help
Then ended up going here and man, what a difference! The ladies here were sooooo helpful and we ended up buying everything for our house remodel here… service does matter, guys… Berkely store needs to get up to speed… love our WCR gang ! Outstanding selection and something for evey budget.

Great merchandise, great sales people. Loved working with Nils. He knows his stuff and has a smile on his face all the time…

My wife and I drove from San Jose to check this place out. They have a great variety of kitchen cabinet knobs here.
In fact after months of looking for the perfect kitchen cabinet knobs, we found them here.
The salespeople were great!

There is nothing better than friendly, knowledgeable, and personal service when your overwhelmed with so many different ideas for your home. Denise and Tracy are wonderful. Thank you ladies.

You will not find a better selection of cabinet hardware anywhere else in the Bay area! Don’t be scared off thinking they only carry high end merchandise… no this is not Home Despot but their prices are competitive on brands similar to those carried there. If you are looking for something exciting and different for your cabs this should be your first (and last) stop.
The customer service is Outstanding! There was a little «hiccup» but they handled it gracefully and with integrity. Try finding that at the big box stores!
If you have not bought handles in a while, remember metric sizing is different. Also, know the thickness of the cabinets so the right screws are included, or you will be screwed! ;-)
I will be back.

We were looking for door knobs and hardware as well as bathroom accessories. We dealt with Denise, who is fabulous, gave us all the attention we required and great advice about the products. We were very pleased with the professional and efficient service we received, and would go back to that particular Belmont Hardware (there are a few in the Bay Area) if we ever need anything else.