Contra Costa Yellow Cab and Desoto Cab

Should have read Nancy’s review before I called. Same thing happened to me. Reserved a cab the night before for an early morning pickup. Can never showed up. Got the same runaround from the dispatcher. «Driver is 5 minutes away.» «Driver is 10 minutes away». Got some BS story that they were busy that morning. I had a 5 am pickup. Lot of people unexpectedly catching cabs at 5 am? Don’t think so. Missed my Bart train after waiting for so long. Never call them again.

We called Contra Costa Yellow Cab and Desoto Cab several months ago to get a ride to Lafayette BART. We called them the day before to set up the time for pick up. Everything seemed to be okay, at least until the next day when they didn’t show up. We called them and they sent a cab out about 20 minutes later. Then, for some strange reason, we forgot about our experience with them and called them again to reserve a cab for pick up two weeks ago. Again, we called them the day before. Again, they didn’t show up. We called and told them our cab was late and that we needed to get to BART on time to catch a plane. This had already been explained to them the day before. The dispatcher contacted the driver and told us she was in our neighborhood but couldn’t find the house. We stood outside in the freezing cold (it was early morning) and waited but no cab showed up. We called again and were told the driver was about ten minutes away. When I complained, the dispatcher said it wasn’t her fault and blamed it on the driver. When I asked what our options were, she told me we could wait or get another cab. By this time, the cab was over 20 minutes late. There was no apology and from her tone, it seemed the dispatcher couldn’t have cared less. I cancelled the cab and called another company who had a driver at our house in about five minutes. How we called the same lousy cab company twice beats me, but you can be sure we’ll never call them again.