Oreck Vacuums

Today I was at the ORECK store and was assisted by Alan with the purchase of a Miele upright Vacum. He was extremely knowledgeable, helpful and took the time to ensure I was confident in the Vacum operation and tips for use. I have purchased items from Alan and this ORECK store before; I will always shop here for my cleaning gear. Old school customer service that you do not get online. Thank you Alan and the Walnut Creek ORECK store! Jim, Brentwood

Great service. Had to go in with an Oreck emergency more than a while ago (sorry meant to write this earlier but have been busy) and was treated very well by an employee named Ryan. I think I was a bit flustered as I had company coming in the next few days and needed it repaired right away but he assured me he could take care of it and sure enough he did. Fixed my vacuum for a fair price, in a timely manner and did a great job and he was very helpful in showing me how to prevent my Oreck from having the same problem again when I came back to pick it up. He seemed to know quite a bit about them. I will for sure be back when I need to buy a new vacuum or need mine serviced again.

While I felt my questions were answered when visiting, I was surprised to see an «installation» fee when I was rung up. It was something I could have easily done but thought he was doing it as a favor. Next time, I will be sure to ask up front if he will be charging any fees. I felt uncomfortable asking about the fee once the work had been done.

We had a great experience. Although there was a slight wait, it was well worth it. We needed our vacuum right away and Alan said that if we didn’t mind waiting a bit (it was super busy) that he would check it out and help us. Alan is FANTASTIC. We didn’t know that we could learn so much about vacuums. Not only was he incredibly nice and accommodating, but he also showed us and told us tricks on how to use the vacuum and keep it in good condition, as well as recommended the parts and other vacuums if needed. Alan was extremely knowledgable and nice. If anyone needs help, I strongly recommend going here and asking for Alan. He will be the reason we keep coming back!

I took my older Oreck in for an annual tune-​up after my carpet was cleaned and my vacuum runs like new. I travelled a little distance but it was well worth the drive. Thanks for getting my vacuum in A 1 condition guys.

I am going to try to make this story a brief one, I purchased a Heat-​Surge portrait fireplace from HSN I also purchased the Extended Warranty, well wouldn’t you know with one year left on the Extended contact the fireplace stopped working. When I contacted HSN :-(I was informed that the contract was written with a third party Company. I was directed to contact NATIONAL ELECTRONICS WARRANTY U.L. Repair Center (248−360−1163) :-(which was and still is a nightmare to do business with (I will be Unilocal reviewing both companies next). With Heat-​Surge agents list of repair recommends I found Oreck Home Care Center and was helped by Alan :-) the repair specialist and a Authorize Heat-​Surge Specialist recommended by a Heat-​Surge Agent Alan was so knowledgeable, courteous-​friendly and upfront about the repairs needed and went well beyond to help me. He even was willing to speak to the so called «repair specialist» at the repair center, the fact that they are open on Sundays is one of many reasons I would recommend this place to anyone for repairs I live in the East-​bay so it took me a while to get there but it was worth it. I also have purchased a vacuum cleaner from HSN that I have no doubt will stop working because of the poor quality of products that they choose to pass on to the consumers. However this is the place I will be taking my repairs from now on. If you are ever in need of Oreck/​HeatSurge repairs (not sure of the other brands they repair) this is the place to take it and ask for Alan :-)
Grateful Customer

Well… I’m an owner of a housecleaning company and come to this store 1−2x a week. I switched to Oreck vacuums because they had AMAZING customer service.
Garth used to always fix my vacuum problems on spot which was a huge help. Sometimes my teams would come by themselves with not working vacuum and were back to business in 10 min.
Garth is no longer working there and things changed for the worse. I brought a vacuum who needed a brush and belt. I was told I have to leave it there and wait to get it fixed. They would normally charged me for their work but fixed it on the spot. Which I need!!!
I ended up just buying parts and changed the brush and belt myself. Oreck lost $$ on service and have disappointed customer.
I miss Garth and how things used to be. I think I will just start ordering parts online in bulk and start fixing my vacuum myself. They are super easy to fix and I have learned so much over the years I can do it myself now.
I used to recommend this store to all my customers.
Now very unhappy customer!

The carpet attachment was not working on my 15 year old electrolux. My vacuum cleaner repairman said the motor burned out in addition to the hoses being shot and it needing a thorough cleaning. He gave me an estimate of 400 – 500.00. He just happened to have a brand new electrolux in his car he could give me a deal on for 1599.00. He didn’t know how long this deal would last. I said I would think about it. I found Oreck Clean Home Center in phone book under vacuum repair and decided to bring my electrolux for a second opinion. Garth Loomis tinkered with it for no more than 5 mins., attached the carpet attachment onto the vacuum cleaner, plugged it in, and the carpet attachment started running! Garth said the wires inside the attachment came loose. He also said since everything is enclosed, the vacuum does not need cleaning. He charged me 12.50! I would highly recommend him for his honesty. He could have told me the vacuum cleaner was shot and I would have believed him. I can think of other things to spend 1600.00 on. When I need to replace my vacuum cleaner I will definitely purchase one from him. I am so enraged that the other guy was willing to rip me off with no shame. Don’t take any chances with anyone else when it comes to repairing your vacuum cleaner – go to Garth Loomis at Oreck Clean Home Center.

We dropped off our vacuum (it was grey) on March 7^th for regular maintenance. We went to pick it up on the 10^th, but the vacuum they wanted to give us was red with a brown bag. After numerous conversations with store personnel, district manager and corporate office, the store manager would not acknowledge that the red machine was not ours. This is horrible and unsatisfactory customer service. We cannot recommend this location to anyone! The District Mgr offers us an older machine. Disappointing service.

Have loved by Oreck vaccum since we bought it 8 years ago and it’s never had a problem — until the motor finally gave out. The store we purchased it at was closed (along with a bunch of others in our area) so we had to trek all the way to Walnut Creek. SO glad we did. Garth Loomis — manager and mechanic! — fixed our vaccum while we waited, replacing the motor with a new one and upgrading our brush and bags. He was fast, polite and eager to help us even though the work was under warranty! Not only would we reccomend this product — but we highly reccomend this shop for your repairs!

I recently had the opportunity to drop off my Oreck air purifiers for servicing at this Oreck Store location. Had the pleasure of having Alan L. wait on us. What outstanding customer service he extended. Alan was very helpful in answering all of our questions & concerns & he was also very polite. It’s obvious that he is a real asset to the Oreck Team. I highly suggest anyone looking to buy a vacuum or an air purifier or if they need either one serviced, to go no further than this location.

I would give this place a 5 if I was only rating my vacuum. It’s very light and has great suction I recommend it to anyone that is looking for a vacuum with great value.
However, the service and Oreck policies are horrible. First the salesman tells me a million times he not trying to «sell» me a vacuum. I felt like I was in a car dealership. Secondly, many of the vacuums come with tune-​ups. They don’t tell you that the tune ups are based on a calendar year not on the anniversary of when you bought it. So lets say you buy your vacuum in June-​09 and it comes with three annual tune-​ups. You must bring your vacuum back by Dec 31 – 09 or you will lose your first tune up. That is ridiculous. Who would bring in there vacuum six months later for a annual tuneup? The salesman tells me I lost my tuneup and there isn’t anything they can do it’s the company policy. I called the Oreck customer service and they gave me the same load of crap. Thirdly, they send out coupons for free items «while supplies last limit one per customer». I received the first coupon in the mail for a free carpet stain remover. I go in and get my stain remover. They send out another coupon months later for free carpet crystal air freshner. When I go to pick it up the slimy salesman tells me since I already have one I can’t have another. I said, this is a different coupon the other one was for carpet stain remover. He says that’s the policy it’s only one per customer. I keep telling him this is a different offer. The coupons don’t say if you received one free item you cannot participate in any other coupon deals. He makes a big deal about how he doesn’t know how to put it in the system but makes it seem like he is doing me a favor. My advice is to buy an Oreck vacuum and stay away from the car dealership salesman trying to make a quick buck. BUY ONLINE!

A place like this might seem as exciting as watching wallpaper dry, until your vacuum dies … and you need help. Turns out I need to go to another shop, but they cordially told me where (and when) to seek said help. I wish more folks in retail were this helpful.