Planned Parenthood

I wish I could give this place 10 stars! They were beyond amazing and above expectation from beginning to end! Keep up the good work you’re doing an amazing job! I wish I could remember everyone’s name who helped me today. It made my appointment move so smoothly. I am forever grateful!

This was my second visit to the Walnut Creek location and I can only say good things. The first time, I scheduled my appointment during the afternoon. Be prepared for a wait time since they can get pretty busy during the middle of the day. However, early mornings are quicker and easier to be in and out. The whole staff is so friendly and it seems that they truly care about their patients. I always feel comfortable speaking to the people who work here, which is very important. They are great!

BTW they are closed on Saturday despite what it says online. They have stupid hours. I mean they’re nice people but their hours are strange. Plan to be off all day to come here

Really friendly, patient employees, from the front desk to the nurses to the Doctor. Everyone was very knowledgable and able to answer all my questions. Procedure itself was really quick, maybe 5 min, and the pain was very manageable. They do offer three different pain management options, if you are interested. (They don’t do general anesthesia.) I chose ibuprofen, plus a fentanyl IV which really helped me relax. It was worn off enough for me to go home after 30 min, and was completely worn off in about 2 hours. Recovery was about 24 hours, and I felt back to normal.
I was in the office for 4.5 hours total, and I’m tempted to deduct a star for that crazy-​long wait time, but my overall experience was so good that I’m going to keep it at 5 stars.

I have been very fortunate to have two parents that have been able to provide me with private health insurance up until I turned 26 in November. With that said, after my insurance lapsed and I realized obtaining reasonably priced private insurance was not going to happen anytime soon, I decided to go to Planned Parenthood to cover my lady health needs until I could obtain private insurance again. I’ve only been to this location 3 times (twice within the past week) and I don’t ever want to go back to have a primary care physician because this place is wonderful. The checkin is quick, the staff is always so pleasant, they always have some fun movie to watch, and once you make it in to see a physician (or whatever healthcare specialist you need) they explain everything and give you handouts to ensure your understanding. The only two downfalls, one of which can’t be helped, is that parking is very dicey, and the wait times even with an appt can be long. People are there for a variety of reasons and some people are more acute than others, so plan on being there awhile. Overall fantastic patient care and services! :) I’d give it a 4.5 out of 5 if I could!

Went through different places, so far this location have the best staffs! They’re really friendly and helpful.

Everyone needs to leave their current planned parenthood and go to this location ASAP. I always dread knowing I have to go, knowing that I’ll always be waiting long (even if I have an appointment). I decided to give this location a try since it’s gotten very good reviews. I’ve been to a handful of locations since I had to move to socal for awhile, and this place is downright awesome and the BEST one I’ve been to so far;I didn’t feel uncomfortable whatsoever, the staff was so friendly!
VERY helpful and nice staff. The wait wasn’t bad at all. It’s the tidiest, most comfortable, and most modern looking one I’ve seen. The only thing is that parking can be a little tough.
Thanks awesome staff for great service! :)

I went for the first time the wait was a little long but it was worth it because the staff was really friendly!
I loved Kelly! She was really nice, and easy to talk to. It made the visit really fun and comfortable. She was really helpful and informative !!! Next visit I will probably ask if she can be the one to help me. great job!

This is the best planned parenthood office I’ve ever been to. Be prepared for a long wait time, due to a high demand for services. Despite the large volume of patients that they need to see, all of the assistants and clinicians take the time to answer any questions and treat you with care. Thanks so much to all the hard working staff at PPWC!

As an organization, Planned Parenthood is 5-​stars all the way. If only all health care institutions could be as welcoming, opening, non-​judgmental, and with a fair and just price structure, we might not have the healthcare crisis we do in this country.
As a location, this PP is either hurting for extra staff or for time management skills. I went in on a Monday afternoon with an appointment for a routine exam, and barely got out of there under the 2.5 hour mark.
Check in, 15 minutes of waiting, pee in a cup, wait another half hour, go through medical history with an attendant, wait some more, get placed in an exam room and told to prepare myself for a doctor. It’s a little TMI from here on out, but I will mention that I sat in a freezing cold room from 3:20 — 4:30 pm with no pants on, without so much as someone popping a head in to apologize for the delay. Typically when you tell a patient that a Dr. will «be right in,» that tends to communicate 5 – 10 minutes max. Over an hour, and I was about to walk out of that room in full glory looking for some help.
After I’d taken the time to read every magazine, placard, and anatomy poster in the room, my Dr. finally came in and I had a very productive and helpful visit. I would highly recommend PP to anyone, but just brace yourself for a long wait, and maybe leave your socks on. :-P

I usually go to the Concord location because it’s closer to home, but decided to try this location since it’s literally a hop, jump & a skip away from work. They have more availability in appts than Concord, which is a plus.
The staff here us also nice to me and never rude despite the other reviews I’ve seen. I’d say that overall, this location is as good as my Concord location, so I’m happy I have an alternative office to go to when Concord is slammed. Wait time here is significantly better here too! :)

Please don’t waste your time and spend 3−4hours to go to the Concord location if you were to just refill birth control pills. Go to the Walnut Creek location instead and get in & out in less than half and hour! A friendly, informative and very accommodating staff will be able to assist you always!

As a health education specialist doing similar work within this county I have certain expectations when it comes to my reproductive health care. Let me start with the positives. I was greeted as soon as I entered and did not feel at all uncomfortable in the waiting room. The front desk staff we’re very knowledgable as well. Although my entire appointment took almost 2 hours to complete, they we’re short staffed. My first appointment here took nearly 4 hrs but we won’t get into that experience. With that said, beyond the front desk staff, my experience as a whole was disappointing. Instead of a reproductive health specialist doing my intake questions and health history it was a nurse practitioner. First off, the NP was very dry, rarely made eye contact with me, and was very snobby. She tried pushing the Nuva ring when I had clearly stated I wanted OCP as my method. She was also very judgmental as she asked me the various reproductive health questions. When I told her I work in clinics and do the same thing she rolled her eyes (probably thinking I could not see her). I was willing to overlook my horrible first experience, but this made me decide to choose a different planned parenthood if I need any services. If you ask me the San Ramon Planned Parenthood is way more professional and the nurse practitioners have better bedside manners. The staff here are very friendly and make you feel comfortable during your entire appointment. I will never go back to the Walnut Creek Planned Parenthood.

I’ve been going here for almost 13 years. I now live in San Francisco, and decided to try the clinic on Valencia since it’s only 20 minutes from my apartment, versus a 1-​hour BART train ride to Walnut Creek. I waited 5 hours to be seen at the Valencia street clinic and faithfully went back to the Walnut Creek location and was seen in 10 minutes. I’ve always been treated like a real human being here unlike many other clinics that just treat you like a diseased nobody.

These people really know how to treat a lady.

I normally go to the Planned Parenthood in Concord, because it’s much closer to my home. My visit to this clinic, however, has changed my mind and urged me to spend the little bit extra BART fare (or bum a ride off of my friend) just to get out to this location.
Because of my tendency to procrastinate and my forgetful mind, I waited until Thursday morning to make my appointment. Lucky me, that’s when Walnut Creek opens their Saturday appointment book. I had to wake up a bit early, but the waiting times were much better (probably because of the protesters outside, they seemed like a daily occurence. Seriously, they blocked off HALF OF THE SIDEWALK. I had half a mind to call Walnut Creek PD, but I didn’t think about it), and I would say I was in and out of there in about an hour (which is good, especially since it essentially was supposed to take a while).
The specialist was really awesome, and she was patient with my tired, dumb remarks. It was awesome. The clinician was pretty cool too! She told me I could get an IUD, which I had been heavily considering (being a student an all), but wasn’t sure I could do because of my age. Thank you for that!
I’m definitely coming back, and if anyone asks me where I go, that’s what I’m telling them. Awesome people.

Everyone there was incredibly friendly and informative during my whole visit. They all took the time to make me feel comfortable and educated about the process. Thank you for having such a wonderful staff!

This place is amazing. I only had one experience here, but it was great.
Yes, if you come to Planned Parenthood you should expect to sit in the waiting room for hours. But that’s the only downside. When I came here, everyone was friendly, no one judged me and they tried to make me feel as comfortable as they could. They answered all my questions, and were patient with me, even though I was paranoid, and my questions probably got annoying quickly.
When I was given two pills and couldn’t swallow one of them because I was panicking, the lady let me take my time and sit down and relax. She never rushed me or let me know in any way that I was wasting her time (this will probably explain the long wait, if they spend this much time on every person).
Maybe I just got lucky with the people who were helping me that day, but I don’t regret coming here at all.

Yep, I am one of those low lifes who doesn’t have health insurance. If it weren’t for places like Planned Parenthood, I would probably have 5 children by now. And ohhh boy do I love free stuff! Especially a $ 800 procedure that isn’t covered by insurance anyway. Recently I received assistance with an IUD (IUC) and I had a great experience. The staff is just about as friendly as they could be, especially when I think about all the BS they have to put up with. There is a wait time, Ive never been there for less than an hour. Appointments only!
They made me feel very comfortable during the procedure and answered all of my 10,000 questions. A little tip: for the love of god do not be an idiot like me and read the horror stories on the Internet about other peoples’ experiences! It is really a very simple procedure and if you are straight with your facts and expectations you cant go wrong. If you have any questions and would like some advice from a reliable source, feel free to ask away!
PS. For all you people who feel you have the right to protest outside of these doors — GET A LIFE ALREADY!

25 cent condoms, free beer, teaching me about the sombrero and not the beanie, what could be better?
So after getting my lecture in Human Sexuality by one of the Planned Parenthood people’s I was told about a pub crawl for prop-​whatever-​it-​was. They bought me beer and put me in a t-​shirt.
All in all I loves the Planned Parenthood peoples.
Mmm beer…