Topkis Brian F Dr Walnut Creek Family Practice

Brian Topkis is a fabulous family physician — I had been with him for over 10 years. .. only problem is that he has retired. :(Now who do I go to???

Dr. Pammi is an incompetent physician. Her staff is basically the worst bunch of people you could possibly meet. AVOID THIS PLACE IF YOU CARE ABOUT YOUR HEALTH.

I disagree with the previous reviewer. A doctor relies a lot on his staff, and if his staff is incompetent or lazy, then he should find ways to fix it. I’ve had a lot of problems with the personnel here — dropped calls, multiple telephonic transfers to different people, none of whom knew the answer to my question, and some blatant hostility.
I brought the problem to the attention of Dr Topkis, and he just sort of shrugged. I don’t think I’m a very demanding person, and I tried to be as patient as I could, but enough was enough. I switched my primary care physician to someone else.
Coincidentally enough, the staff at my new primary care physician giggled when they saw who my previous doctor was. Apparently, a lot of the faxes they send over there get «lost» and they shared some of my concerns about that office as well.

Doctor Topkis is great, front desk staff were rude, unhelpful and all-​around unpleasant to deal with. A shame really.

My son, my boyfriend and I all use Dr Topkis. We really like him because he actually takes the time to talk to you. As for the reception people, they have always been courteous and helpful, but not really chatty (I think that is appropriate in their position). They are great about squeezing us in when we become sick. I can not recommend this doctor and his staff heartily enough!!!

I have to write in defense of Dr. Topkis and his front desk people. The receptionists are not as rude or indifferent as these reviewers claim. More to the point, the review is for Dr. Topkis, not his employees. He’s been my doctor for more than 10 years, my wife’s too, and we just love him. He is the best doctor we’ve ever had. Knows his stuff, has never misdiagnosed anything, and gives referrals when necessary to outstanding professionals. I was just in for my annual checkup, and he spent an hour with me – probably could’ve done the job in a half hour, but took the extra time, as he always does. A bunch of my friends are also his patients, and feel the same way. I trust him completely. He’s top notch.

I’m with Byoungsok– This doctor is fine, although he was totally useless regarding some vaccinations I needed for travelling to a 3^rd world country a couple months ago. It is always a little unsettling to insist on getting a medication and having the doctor deny its existence – until he does a little research.
But the RECEPTIONISTS. Or nurses or whatever they are. They are absolutely hands down the worst I have ever come across. You’d find better customer service at Jamba Juice from 16 year olds. These women begrudgingly acknowledge your existence, and their help/​knowledge/​etc. ends there.
Also, this office has one single phone line, with no call waiting. It is an absolute turnoff.

The doctor is OK, but the receptionists are extremely rude and act like they do not care about how patients feel. They kept thier angry face all the time.
Whenever you visit this office, make sure that you have to ask the rude receptionists everything by yourself, not wait to be guided by them.