Day & Nite Publishing

Steer clear if you can. Only come here if it’s your last resort. The Fat Hispanic guy here seriously needs to learn some customer service skills

There was only one friendly employee & one @$$hole governing the store in all the times I’ve gone here. Unfortunately, I usually see the guy who needs to get laid or another job. In my most recent visit, the dude demanded I unfold all my bills before handing it to him (I like to fold every 5^th single dollar). He could’ve easily done it himself while I was counting my change. I would’ve been fine if he said it nicely but he HAD to go w/​a rude & condescending approach! They’ve cheap books here but his customer service or people skills needs to undergo drastic changes if he wants to retain his business & consumers. He’s one of those employees that seeks out to ruin your already crappy day or kill your vibe. Hello, I’m bringing you business & paying you. I would’ve gone to the place next door if they had what I’m looking for.

My experience here has been mixed. I’ve had a really friendly employee and some really unfriendly employees. The first day the first 2 just stood there and didn’t say words and got frustrated when I asked if they had scantrons.
The 2^nd day the guy had them, got them for me and was nice. I don’t even know what was up with that.

Very Rude and unhelpful! Seemed like they did not want my business. Steer clear folks!

Everyone working here are RUDE and they all have ATTITUDE problems. No one forced them to work, if they really hate this job, just go home, don’t use those shity attitude towards any customers.
When looking for books, the guys here won’t give you any assistant, they expect you to read whatever is labeled on the shelf. Don’t even bother to ask them anything because they will just ignore you.
The guy at the door asked me (with a horrible attitude) to open my clutch to let him take a look before I leave, I was like are you serious? my clutch is only ¹⁄₃ of a regular printing paper and I don’t think I can fit anything inside. He ignored me and said he has to check it no matter what.
We are the customers who pay for their bills, no appreciation, no respect, no business. Will NEVER come again.

Last couple times I’ve been here the older gentleman was not there and things were more pleasant. I think the guy who helped me out was Tony! Thanks

Do not buy here. They are rude and have no concept of customer service. You can’t even ask them a question without them being condescending. I agree with majority of the reviews: go across the street and buy the book on campus or online than to buy at this place. I don’t even know how they stay in business.

I stood at the counter for 5 minutes without being acknowledged. I finally said «excuse me. I’m looking for a book» and the man with glasses rudely said «wait!». I had to wait another 3 – 5 minutes before he even looked my way. This man should not be dealing with customers. No customer service etiquette whatsoever.

Horrible service! Very rude! All the reviews were right. My latest interaction was ridiculous… I called to get a price for a book that I needed for a program. They said they don’t give prices over the phone. Then I explained that they are in partnership with my school program and that they are the ones who print the book; therefore, it’s the only place I can purchase it. Regardless, they did not help me.

TERRIBLE CUSTOMER SERVICE.
RUDE in every way possible. These people feel like they are on top of the world, standing up with their noses high in the air. They talk down to you as if you were the ground. I don’t understand why are you in business if you can’t even fake a smile or at least be helpful and considerate.
I would not choose to come here.

This is based on 3.5 stars only for the 1 awesome employee who helped me out. When I walked in a gentle man was sitting at the front desk and he let me walk into the store before he hunted me down and rudely said «did you not read the sign? No purses allowed. You have to leave them at the front desk.» Embarrassed that several other students saw, I trotted to the front and placed my bag down. I found everything I needed fairly quick, with no help, simply because the store is so small. At the checkout counter, the awesome employee gave me my extra supplies I needed and joked with me, which made me feel less uncomfortable. All in all, i will probably not buy books from here again.

There is not a way to give negative stars, and I don’t care to try and figure out how, so I’ll just regale you with my tale of woe.
I went to buy my Chem 80 lab manual and mistakenly grabbed the Chem 81 book. I noticed about 5 minutes down the road on my way home, so I turned back and went to the book store. I was back at the store literally 3 minutes after I bought it. I walk in and the fat bastard with the glasses asks me what I want and I say, very politely.
«I just bought this and mistakenly grabbed the Chem 81 book, can I just grab the Chem 80 book?»
He looks at me, takes the manual and starts in saying «Well it says right here that it is Chem 81, See? *underlines 81 with finger* I don’t know why you grabbed this one. Make sure you get the one that says CHEM 80 and not 81 *underlines 81 again with finger on book* «
So I look at him in his stupid face and say «Do you have to be a dickhead about it? I know how to read, I made a mistake» he just stares at me and says nothing.
In the end, there was a $ 1.00 difference between the two books and he wouldn’t let me use my card to pay for the difference, so I tell the boy toucher to put it back all on the card and I left.
He may deal with students that are rude or otherwise annoying, but I’m a grown ass 30 year old man that was nothing but polite and cordial until his attitude came out. He can be a condescending dick to someone else, I don’t have the time or patience to deal with his probably diabetes having self.
May he die in a bus fire.

I’ve read the reviews… and I entirely 100% agree with the vast majority. I called them today to find out if they had a book. (I’ve also bought from them in the past) They treated me like a retarded useless pile of ****. They were indignant to the fact that I was not in awe of their magnificent presence. This is not the way to run a business. As if they are so confident that they will not go out of business, due to the need of cheap book prices. Sometimes customer service is important. Just a little. These people have none. If your customers/​potential customers are not important to you, then you don’t deserve them. It’s a crime these guys are still in business. –not even a stretch. More details on what happened, the first guy on the phone was like: «WTF DO YOU NEED? DO YOU NEED A BOOK? WHAT BOOK?» I tried to tell him… but it actually turned out that they don’t even have a system to look up the book you need. Completely useless. He was really getting on my case… the next guy was a little more reasonable… but seemed like the energy of the first guy was rubbing off on him.
The first guy got so frustrated with my… shall we say incompetence… that he gave the phone to someone else. Wonderful experience. Totally worth reviewing.

These guys are so rude and act like they’re looking down on you and like it’s a privilege to be shopping there! I can’t believe that they are still in business with the way they treat you! I had a return, but missed the last day by one day (I picked up the wrong item and the one I needed was actually the same price). Instead of being polite about their return policy they were just not nice. I understand it’s their policy, but when you see someone looking kinda sad and desperate, don’t make it worse by treating them like they’re stupid and almost like you’re satisfied at their misfortune. Anyway, that’s the way they made me feel, needless to say I will not be coming back here.

I went to day and night yesterday. I was at that plaza when I remembered that I needed to print something. Due to the close proximity I just go there. I was trying to print wall art for decorations to be framed. I kept all my file at its original size since I do not want a pixelated prints. I was hoping that he could advised me on how he needs the file to be sized at in order to get the best result. I guess i was expecting too much of him (the store attendant, a guy with glasses). Not only was he extremely unhelpful, he was also unreasonable and extremely rude at it. He did not talk with respect and sound like he was ridiculing me to the point of almost yelling. No manners at all!
By that time I was so uncomfortable, so I just told him I changed my mind and left. There is staples just 3 minutes away on grand and the attendant there was so much more knowledgable, helpful, polite, etc.
AVOID THIS PLACE! just drive a little bit further and go to STAPLES!
They are not worth any kind of business. seriously!

Great location to Mt. San Antonio bookstore but it’s not what you think. The owner is quite rude. I went on a day this month that was not busy. I walked in asked him if a specially bound book and he just gave me an attitude for inquiring. I had to buy it (because the professor had an agreement with him), but I will not be purchasing anything there unless I have too.
FYI we all have bad days, but this guy has been rude and not friendly each time I visit the place and I have been going there for well over a year.
PROFESSORS, please use another copy center as the owner treats us friendly students poorly.

They’re alright.
Service can be slow esp during the beginning of the semester. Everyone seems to buy books last minute. Service is definely there. I asked a guy for help me look for a book but didn’t know which edition of said book was. So he looked up the class and helped me pick the right one.
Additionally, I’ve used their printing service to copy stuff and they did it all for me. Gone are the days of standing for hours at rite aid photocopying… stuff. Prices are a bit high but prices of everything is high when your unemployed especially during the college years.
Downside: day and nite isn’t opened late nights. They can also get a little smug with you.

Ugh… The worst place to buy books. The place is so empty, and you wont know how this place works if it is your first time. So when I went to go buy my Anatomy lab book, I walked a couple feet into the store, and the owner sternly told me to stay at the cashier line. So apparently, students are not allowed to get their textbook or materials themselves. It is a weird system. But it just sucks that you have to buy the Anatomy lab book here.
And the used textbooks arent that much cheaper compared to the brand new textbooks. You might as well just pay a few bucks more for a newer textbook.
For the past few times that I have been here, I usually end up getting one of the last few copies, even though I come early to buy my textbooks. So Day and Nite does not have a large quantity of books if you end up coming at the 2^nd week of school or something.

The customer service for me was nice, nothing over the top, but overall helpful.
The staff greeted me when i came in and was polite. Offered to help me in looking for my books.
Prices are just like all the other bookstores…
Overall i recommend

Day and nite???
the name implies soo much. I figure copies all day, all nite! Write? Nooo wong! (intentionally mis-​spelled in my case… I did graduate by the way)
So my better half.(cough cough) had a final today and in her utmost confidence self brings every thing she needs… except a scan tron. Yes, after all of the technological advancements like sex-​ting, 3D LED tvs, 4G networks, my alma mater is still using scan trons for lazy ass instructors who want to give 2 hour tests and grade them in seconds. Love scan trons myself but is a fucken bitch to find them 1 hour before a final. Drove around to office depot, staples, rite-​aid, liquor stores, spearmint rhino industry… and nothing. Until… this shit hole!
So how does day and nite copy center step up and save the day??? By closing @ 4:57pm on Saturday afternoon. The sign said 5 pm, but the attendant (male with glasses) wasn’t going to stop closing. I yelled” do you sell scan_​trons?”. He says «YES»…(thank you lord).I say” I need a packet for a final”. He replies «CLOSED» and turns his back to the door. Great customer service! You could have made a customer for life, instead, you did what you did. Not only did I catch you closing early, you also illustrated the example that people are assholes (more often than not). It’s people like this worker that make me cherish businesses, workers, and strippers that go that extra mile. Service is #1 that I expect from businesses.
I will never be back or recommend this place that feeds off of students. In these trying times of budget cutbacks and skyrocketing tuition fees, places like Day and Nite Copy Center are waiting to fuck you just like Gov. Arnie.
Update: Upon returning back to campus without scan-​trons, i heard that students offered the extra scan trons that they had to other classmates, that included my baby girl. Just when you think all of your classmates are selfish bastards, you see this act of generosity. It summer, on a Saturday evening, and even students know how to treat each other. I am really emotional right now and want to hug them all. Especially the female coeds… I wanna thank them really hard (and fast) LOL ;)
Keep on Unilocaling.