T-Mobile

Review isn’t about any store or representatives of store but about Tmobile in general. And i cry MURDER!!! I recently lost my grandfathered feature of $ 20 Truely Unlmited internet because of a transfer of lines to a different account. After having spent an hour with customer service hoping to retain this feature, i got the short end of stick due to a «fine print» within the Terms and Conditions. Stated as «We (T-​Mobile) reserve the right to change pricing plans at any given time.» There was no notice put forth in writing at the very least. $ 45 for Unlimited now.
My gripe isn’t too much about the price hike anymore but rather in my opinion the UNETHICAL business practices. F U Tmobile want to retain your loyal customer base, i suggest you bring more value for the money. At this point it’s not justified. Might i also suggest putting up more cell towers to support the «claim» of greater coverage. I dare you to agree to an independent study and show real transparency.
FACT: It cost more to gain a new customer then to retain an existing customer
Reconsidering Other Options,
Justin Case

The employees at this store are spectacular!!! Not only do they show great customer service but they truly care about your needs!!!

I came in on a Sunday afternoon to upgrade one of my phone lines that hadn’t been upgraded in over 3 years. They had two associates on the floor helping other customers, and what must’ve been 2 other associates in the back (perhaps taking a break?). We waited a little less than 10 minutes for one of the associates to finish with his previous customer, and from there it was smooth sailing.
The entire process took about an hour. I was really pleased with my experience because there was no sales pitch for products or services whatsoever. I loved it because I was able to get in and get exactly what I want without being pressured for anything else. Hope that I can continue to come here in the future for all my T-​Mobile needs.

The service at this T-​Mobile is non existing. They are only interested in selling phones. No customer service.

The customer was amazing. Simon greeted me right when I came in and helped me right away I was in and out super quick. He was very nice and made the visit very easy!

I love this T-​Mobile location! The service is always excellent and best customer service.
Today in the a.m. I was greeted by Richard, then Sharon came out while Richard was getting my new iphone 6 for me asked if I had been helped. I told Richard that I had to get to work right away in Pasadena and he moved so quick and helped me with basic set up etc. I told him that I didn’t have time to transfer my contacts and would come back later. He then placed a note on my old phone to be held for a couple of days.
I returned the same evening and was greeted by Asad who was so patient with me and transferred by contacts. Jackie was there to and added some input for the contacts transfer. My old phone was acting up.
This is the only T-​Mobile store I shop at as I’ve been to others which were very under par.
Thanks T-​Mobile Team City of Industry! You are the best

Omg, what a crappy service. I bought an iPhone 2 – 3 weeks ago from TMobile and its been dropping calls like crazy. They asked to replace sim. Went and got the sim replaced. Same issue, 3 dropped calls in 3 hours. I have never had this problem with my last phone, neither does anyone else in my family on their iPhones in the same area. Requested if I could get a replacement. The store guy told me its policy to charge $ 20 for the replacement. What BULL****!!! Their service/​phone is the reason I am losing business because of dropped calls. Why the heck should I pay a penny. I should be the one getting paid for the inconvenience of 20+ dropped calls in 10 days!!! I wish there was a way to give negative stars. This is not the way to treat a loyal customer with a family plan

I needed to get a replacement SIM card and the sales representative told me that it was $ 10. He told me I could get it for free by calling customer service, but insisted on charging me $ 10 to get it from their store. Considering what a SIM card actually costs the company, the fact that I’ve been a T-​Mobile customer service for over 10 years and that other stores have given them to me without charge, I would much rather bring my business to another T-​Mobile store.

Dropped by to get a sim card today, guy at the counter helped me out and I was out in 5 minutes. Thanks!

Don’t buy or order iphone ⁶⁄₆ plus from this store. You need to wait 40 days to request the phone to be unlocked. I paid full retail price for iphone 6, didn’t realize until a week after. Restocking fee for return is $ 50, and you won’t get your money back. It will be process as a refunds check from cooperate.
The return and canceling the account process was ridiculously insane.
One more thing, you need to have a t-​mobile account to buy a phone even though you pay full retail price.
This is the worst experience. I waited at the store on September 19 when it was first release, I’m still dealing with this problem now. I called asking for a refund check today, they said the rep at the store entered wrong routing number so it was denied.
If I did’t call and find out, I wouldn’t even get my check. I paid $ 954 for iphone 6 128GB.
I’m only going to get back $ 867. Rib off.
Regardless you open the box or not, they’ll still going to charge you restocking fee, and you will get the bill even though the account is closed.

I stop by this store yesterday to add a line for my dad, it only takes less than 5 minutes to add a line with $ 5 monthly additional and no activation fee. ^O^ very nice sales rep# 1 295 825. strongly recommended her! ^^

Horrible just horrible ! Went in and didn’t get a greet! All three employees looked up but not one said hello. We waited for about 20mins and when it was our turn in like the guys just walked away from the desk and went to the back! Came back and helped someone that had just came in!!! I just walked out !!!

Friendly enough… Just went back to Tmobile, but I knew more about the phone than the rep did, I don’t expect them to be experts, but I need you to be able to answer basic questions. That being said, they are friendly and she explained the financial part of it fairly well.

Want in there yesterday, people working there are very nice helped me with my problem I went in and out thx guys

Best T-​Mobile ever! The sales rep helped me out with my phone and helped me so much! She really helped out and fixed my phone! Thnx (:

sales reps are friendly. They always give me the full detailed info when i need help. Great experience! They are not like other mobile retailers where they focus on your money. They help to solve your problems. highly recommended.

Went in for a phone during the day on Nov 1^st, Jacqueline attended me. I advised the sales rep that I lost my phone and also had a severe leg injury and wanted to sit. She didnt offer a chair and also said «Are you coming over here?» she was behind the register and I was in the middle of the store, as If she could say something more polite. I told her I just wanted something that worked properly «as advertised». She pointed at two that didnt work according to her, and up-​sold me for the most expensive one. The only other option she gave me was to wait till Monday, 3 days later. No loner.
I asked if she can transfer my numbers etc… she replied «well we cant just do that, what do you mean?».
I guess I need the phone, I replied. As If im at t-​mobile everyday?
The whole experience was just annoying and felt duped (again). Plain bad customer service, with all the advertising they spend maybe that can spend it on their employee training. Good Grief!

I went into this T-​mobile location knowing about the bad reviews, but since it was closest to me and it’s location is really in a nice area, i figured heck not everyone should have a terrible experience. Boy was i wrong. There were three employees, two females helping out other customers, and a male (I think the manager) just standing by the counter. At first fairly inviting as i gave him my account information, but when i started inquiring about the different plans, the customer service really took a dive. Every question i asked was responded with a distasteful look as if «i should have known the answer already». When i asked if it was possible to take internet service off of one phone line at a reduced cost, the response i got was, «well i’ll take off the internet but your cost won’t change» followed by insincere look on his face.
I’m no customer service expert, but i know what it feels like to really be taken care of on a service level, and when the employees simply just don’t want to be there. I really hope T-​mobile is reviewing their Unilocal reviews since a lot of the stores nearby have low ratings as well.

I Just let this branch know, today they just lost an iphone 5 sale. The salesmen seems more interested answering «quick» questions from customers who never «waited in line» properly.

I came here shopping for phones recently. I was «helped» by 2 different people at different times because the original salesman that I spoke to the first time wasn’t there the second time I showed up. On my third time there, both salesmen were there at the same time. The first salesman wanted the sale, but, I didn’t think he was particularly helpful. The second salesman who was helpful didn’t want to help me because he found out I had spoken to saleman #1. At that point, I wanted to leave the store. But, it was too late. Salesman #1 helped me. Salesman #2 refuses to talk to me.
I came here for a phone, not an attitude. The salesmen working here need to grow up. There must be a T-​Mobile store somewhere with professional salesmen and saleswomen.