BMB Automotive

Fast, friendly, honest, helpful, knowledgable, and professional! I finally found a mechanic I want to go back to!

Just replaced two front calipers and rear parking brake cable.
The price was not the best, but it was fair.
They were very professional and were pretty good and knowledgeable on what they do.

Just as the 5 stars say, «Woohoo! As good as it gets!»
During a morning commute to Waltham I noticed my rear brakes were grinding, bummer. I did some research on Unilocal and found Boston Muffler, Brake & Automotive. With an overall great rating I decided to give them a call and see if I could bring my car in the next day (it was already noon by the time I called). Not only were they helpful on the phone, they were able to take my car in that afternoon! And have it ready in a few hours! They called to let me know what needed to be done, gave me options, and produced a fair price. They were even able to do some small body work I had been putting off.
These five stars are for great customer service, fast repairs, quality work, fair pricing, and quick follow up!

Boston Muffler has been my go to place for about 5 years now. I have an old 99 Ford Explorer, which tends to have random problems. Anytime I stop by they will take a minute and look at the problem and let me know what is needed. They always help me out in a pinch. They do great work and I trust them as professionals.

Avoid if any other option is available.
I had a pretty bad experience here a few months back, but I didn’t want to post anything as I didn’t really feel like I got burned… until now.
I had an alignment done then, but they didn’t give me a spec sheet. The spec sheet has all of the adjustments written out on it and where your vehicle falls. I thought that was weird. Usually they give you an «as found» and «as left» criteria. More recently, I had my alignment checked by Sullivan Tire, and three of the four wheels were found to be out of alignment via toe. I could believe a slight variance due to new tires being installed, but I can’t accept that my vehicle would be set at 0.38*, when the acceptable range is 0.02−0.10. That’s a huge amount of variance for swapping a new pair of identical sized tires in (especially in toe, not camber). Plus to have two other wheels out of alignment at the same time, four months after a service– that’s crap!
When I called them to ask (and hopefully sort this out before posting a negative review), they attributed it to having new tires installed, and wouldn’t fix it. That’s the same kind of excuses and evasion that I got when I brought my car in the first time. I had several good experiences here in the past, but this new guy they brought in is combative and unwilling to make things right, and that’s not what I want in a mechanic.

Hello I have to warn you that this place is a rip off in spite of some positive reviews
It was previously owned by a great guy Cy, but when the new management took over it really went down hill. I had my wife’s car in there for some routine break repairs. When I got the bill I saw that he had charged me $ 50 for an estimate, something that was never discussed at the beginning, at all. When I didn’t want to pay he refused to negotiate or release the car, and locked it in his garage overnight. Finally in desperation we paid only to discover that the breaks squeaked really badly and I had to take it somewhere else

I have been going here since 2007. They have serviced all my cars. Steve is proactive about servicing cars but never fixes something that does not need to be fixed. Friendly, efficient and a good deal. Steve will also let us know when a car has reached the end, and he won’t have us put money into a car that is on it’s last legs, or wheels. I have referred many people to them.

I just got my car problem fixed by them. I did not have an appointment. I went there just because it is close to where I live and I left early after work that afternoon. I did not expect they could fix the problem, and I was thinking a quick diagnosis will be good enough. Those people are so cool. They went on the look at the car right away. It turned out to be a small problem and they fixed it immediately. The charge was very reasonable. I was very grateful, and will go there for services and car washes in the future.

Walked into Boston Muffler and Brake after not being able to find any other exhaust shop to do a simple cut and bend. The staff in there were professional and made me feel comfortable leaving my baby in there. I will probably be using them again once I need another upgrade to my car! They saved me money by cutting down the time not used from their regular hourly rate, saved me quite a bit of money in the long run!

I have been taking my cars here for about 9 years. They are very economical and trustworthy. On more than one occasion I brought in my cars thinking that a more expensive service was required, and they recommended other services that were more cost-​effective and addressed the problems. They are willing to buy used parts if they will work for me. I will use them again in the future.

I found Boston Muffler about 3 years ago when I first moved to the greater Boston area. I was in need of a regular mechanic and found Boston Muffler through AAA. I can’t remember what I needed to have done to my 96 Camry, but I do remember that Boston Muffler did a great job. Since then, I referred my boyfriend and he has also had great service and results. I also took my current car to Boston Muffler for a lot of repairs yesterday. I was quoted a very reasonable price (less than half of what the dealership was quoting!) and the repairs were done in a very reasonable time. I have never felt pressured into purchasing anything; instead, Stephen explained what needed to be done and the priority in which to do it. I felt like he was being honest and told me which repairs I could hold off on.
My boyfriend an I will definitely continue servicing our cars at Boston Muffler. If you are looking for a regular mechanic in Waltham, this is your place!

I had been using Boston Muffler for repairs to my Audi for a couple of years, and at first was generally pleased with their service and prices, until I had to have more serious repairs done, after which I found their work to be very sloppy. I had to bring my car BACK to them on 3 different occasions to fix things they forgot to reassemble. Once they forgot to hook the horn back up. Another time, they forgot to hook back up the washer fluid hose, the third time, they didn’t put enough coolant into the car. A 4^th time, I ended up fixing the problem myself — they forgot to hook back up one of the headlights. That said, I’ll never go back, but I think for basic repairs (muffler, oil changes, brakes), they’re probably adequate. It’s when they have to disassemble the car that they’re extremely sloppy.