Power Home Remodeling Group

Never give these guys your information. I have a small 700sf house and they gave me a bid of 38,000 dollars to reside it. That price included nothing but siding. I figure it at 5 times the cost of a proper contractor doing it. Or half the cost of bulldozing my house and building it brand new. The siding isn’t even uncommon. You can get it at most supply houses. And last that thing were they will clean up… I don’t pay a contractor until he cleans up. Two months later and I am still getting calls from them. Ready to file a complaint.

Avoid this company! We had our roof and windows done by them and they caused us some serious headaches.
One of their selling points is that they do a thorough cleanup after their projects. This was not the case. After the roofing job, they left us with a tremendous mess. Our attic (used for both storage and as a kid’s playroom) was absolutely covered in sawdust after they finished. If they had warned us, we would have covered everything with sheets — but we didn’t realize that this would happen. Because we use the area as a playroom and for storage, there are lots of nooks and crannies so it took us hours to clean up after them. When they came to see the roofing job after it was over, I showed them the disaster in the attic but they didn’t really seem all that apologetic.
They also left lots of debris around the outside of our house. We had them come back several times to clean up. The worst was that we found a lot of roof nails around the parameter of our house. Sadly, one of them got stuck in my tire on Christmas Day, as we were about to drive to Connecticut — and since it was Christmas, I couldn’t get it repaired. When we filed a complaint about the tire, they did reimburse us for the new tire, so that was nice of them, at least.
Luckily, the roof is holding up okay — so no complaints on that so far.
The windows were another major ordeal. First, we had to reschedule the installation date (it was too close to Xmas and we weren’t going to have time to prep) but they showed up anyway. Luckily I was home and they guilted me into letting them do the install anyway, even though we weren’t prepared and we hadn’t moved the furniture away from the windows. They broke a few items that were close to the windows. And then suddenly they realized that for all the upstairs windows, THEY BROUGHT THE WRONG SIZE. So they were going to have to come a second time to finish the job. Again, we had to reschedule that new date but they showed up anyway AGAIN. We told them that we couldn’t accommodate them and they started yelling at us. It was terrible.
We smoothed things over with an employee and rescheduled the installation date and they finished the window installation. I strongly feel like the windows they sold us are worse than the ones we had before OR they didn’t do a sufficient job with installation because our house feels much draftier and colder than it used to. I don’t know if it was a bait and switch with the windows they presented to us or what.
I would definitely avoid hiring Power Home Remodeling. Their carelessness is unacceptable.

They called to give me a quote on my roof, they wanted to come at 7pm, I told them its dark how can you give me a estimate in the dark, they ended up not showing up wasted my night waiting, then they call me a month later to reschedule, I laughed and told them I wouldn’t use them if they were free… Every other roof contractor came with out me even being home.

Run away… don’t look back.

Reading these reviews sounds like we are just another harassed couple.
Same story. The charming delightful representative came to give us a quick estimate on our roof. We both had to be there which was annoying. We sat through 3 hour high pressure sales presentation, way too much information! We were told that our roof is too old and wouldn’t last through the winter. Well, it’s snowed about 6 feet in the last month and our roof is fine!
Estimate was over twenty thousand dollars. We just couldn’t afford to pay that. Then they told us they could come back after talking to a manager and maybe give us some savings. We said that we were all set, too expensive, no thanks. They still called to set up the follow up meeting. I repeated that we were no longer interested in doing business with their company.
They came here in the early Fall. Since then they have called us over and over and over again. Same call. That they have a rep in the area who would love to come talk to us. I keep telling them that we are not interested and we want off of their call list. They continue to call. They are harassing us. Terrible business practice.

I had most of my windows replaced by PHRG including the addition of a Bay Window. This was not cheap (5 figures) but we were initially pleased with the outcome.
Recently the Bay window started leaking pretty badly. Melting snow from the outside is seeping into and through the top of the wood casing they installed around and with the window. A rep came to the house to look at things and then put «Corporate» on the phone when I declined to sign a service order saying that the rep’s visit left their work compliant with the Agreement. At this point, I’m not convinced that this company is going to stand behind their product or their workmanship. «Corporate» customer service was extremely unhelpful and seemed more intent on shifting the blame elsewhere. I’ll update or amend this review once everything is settled.
Regards,
Leaking

This review is not about their product or work, but their sales tactics. Similar to the other reviews, someone stopped by the house saying that they were doing work in the area and offering a free estimate for a roof. I don’t think that was the truth, but I was actually already in the process of getting quotes for a new roof, so I accepted.
Like other reviewers wrote, the sales rep took forever to get through his presentation/​sales pitch. I said multiple times that I had to get ready for work and the sales rep did not listen to me. He kept saying that it will just be a few more minutes and it was not. Part of the sales pitch is that they offer you a lower price if you commit to the work that day. The price actually wasn’t too bad, but the whole thing just felt slimy. Like, why exactly is this offer expiring at midnight except to pressure me? And why does the sales rep keep high-​fiving me? Seriously, he kept high-​fiving me.
I haven’t completely written them off because the quote was decent, but I am reading other reviews on the internet (mostly about their sales) and am really turned off. They do also call me quite often and I had a very unpleasant conversation with a very pushy young man. I was driving and he just kept talking and pushing me to find a time to come by after I told him that I couldn’t talk right then because I needed to focus on driving. I was being polite, because I have respect for people, but I don’t appreciate it when people don’t have respect for me. I had to hang up on him (saying: thanks, thank you, I’ll call back soon, have a great day, I really have to go, thanks again) because he would not have let me off the phone otherwise. It was really rude and I was very surprised because it was clearly part of his training to just keep pushing like that.
I don’t think that I will go with them, but if I do I will update this review to include the results of their actual work.

no call and no show after contacting me 2 times prior to the appt to confirm. don’t doubt that they may do good work, i will not find out though. it may be because they prefer windows, door, big money additions and i was interested in a roof quote. still unprofessional and i would not recommend.

We had a very good experience with Power,
Originally they were doing some work in our area, they came by and asked if we were interested in any work. They were not pushy and I agreed to have someone come by later. We had wanted to replace our back window which had broken seals and bad framing.
Every step of the way from the initial sales pitch to the final QA they have been very communicative. They always called a couple days in advance to make sure things were going right, and called to follow up after the job was done.
We now have a beautiful new Bay window in our house, it works and looks great. They managed to do the whole job in just 2.5 hours. Overall very happy with the whole process and final product.

This company has the worst customer service in any company I’ve encountered in a long time. We had a presentation several months ago, we were unable to move forward because we had just purchased the house and weren’t in a position to buy $ 20,000 worth of windows. We are now in a position to purchase the windows, so we set up an appt of another estimate and sign on the dotted line. My takes the day out of work to get the situation handled. The morning of the appointment the customer service center confirmed our appointment for 1:00 in the afternoon. 1:15 rolls around and the customer service center now calls us to tell us they overbooked and don’t have anyone to send to our house. Well that would have been good to know before you told us they were still coming and we took the time out of work! My wife calls back to complain and the person who answers the phone is completely unapologetic and arrogant. This guy makes no attempt to fix the situation, or even offer to reschedule. In fact my wife emailed them and made a post to their facebook page and got no response
Over a week goes buy, no follow up of any kind, Which you would think if somebody called you and told you they were going to write a check for your services that might be somebody you want to follow up with, I mean I’ve been in sales for over a decade, but hey, maybe I’m mistaken. I call the company, because hey, I really want to get new windows and I liked the product. I tell them what happened last time and the new person on the phone assures me that he wants our business and that he’ll send a manager out when I get out of work tonight. Well got no confirmation call this morning, so I took the initiative to call and confirm myself. What do you know no record of my appointment and nobody available.
here’s some advice for this company. Fire your customer service center. I run a customer service center, and if I one of my employees not only made a mistake but then failed to apologize to the customer the way the first guy did, and then fail to try to make up for it he would be in the unemployment line the next day. If I had somebody fail to call a customer who is basically asking you to take their money I would fire them too. Get some real salespeople with customer service skills instead of the clowns you have answering the phones. Also try responding to your facebook posts and emails every now and then, it’ll do wonders for you.

READ THIS!
I wanted to wait until I got my roof done before I wrote a review for this company. Spoiler alert: I didn’t go with PHRG.
I agreed to the free estimate and I made an appointment. Two reps showed up to my house to give me the price on what it would cost to put a new roof on my house. After a little chatting and a lovely roofing vocab lesson (that lasted a couple hours), we headed up to the attic (for about another hour). This is where the real fun began. At every step of the way, I got some kind of doomsday assessment on every nail and board in my attic. Now I knew the life of my roof was nearing it’s end, but I was unaware that the coming of the apocalypse was about to manifest itself in my attic. I must have been home sick the day they covered attics in Sunday school. They said I should get the roof fixed «Immediately!» Once our attic adventure came to an end and we proceeded downstairs to talk about the price, where a whole lot more fun and games ensued.
After about a half hour of «calculating» our price, I was told it would cost $ 25,185.48 (Holy Crap!) to put a new roof on my house (my house is 1800 sf/​two stories, not the Taj Mahal). After a brief moment of thinking I was being punk’d by Ashton Kutcher, I told them I don’t have that kind of money lying around. «Thats ok,» he said. «We have a great loan program that only charges 10% interest for 15 years! Your monthly payment will only be $ 298.92.» (LOL Really?! Only 10%?) Okay, for all you non-​finance people, I ran an amortization schedule (how much it would cost total including interest after 15 years of making payments at 10%) and that $ 25,185.48 turns into $ 48,716.12. I’m pretty sure Han Solo got less of a reward for saving Princess Leia from the Death Star (and he had to split that with Chewie). After some high pressure sales tactics and offering a couple thousand off, IF I signed that day (Gee, thanks buddy!), we hit the 4 hour mark (10:30 PM) and I finally got them out of my house. I could have done something more constructive with those 4 hours, like twiddling my thumbs and staring off into space.
So what did I end up doing? I hired a local (insured) guy that put all of the same materials as PHRG was showing me for (wait for it…) $ 5000.00. Its been a few months, the roof looks great and I haven’t had a single problem. The person I got also did work for several other homes in my family so it wasn’t a completely random person. So unless you have a household income that is at least the Gross Domestic Product of Ireland, please do youself a favor and shop around. Do a little reasearch (run the numbers!) and save yourself a boat load of money. To be honest, I’m astounded (and a little skeptical) that there is a single positive review of this company.

I HAVE to redo my original review of this company. Since its been some time to give the new windows a chance. Now that its been a while we had some time to see how well the windows stood up to New England weather. Well, now I’m thinking I should never have opened the door to those polite salesmen that day. The sale was great, the price was ok and we really did need new windows. But with the problems with peeling, water and air leaking into the house and unfinished work, I will NEVER recommend this company. Plus the customer service is awful. We contacted the company several times to address the issues and we never got anywhere. Their sales people came to the house a few times to sell us on more projects and we told them about our shitty experience. They would just bumble around like idiots and go on their way letting us know someone will be in touch. Dishonest companies like this one makes it hard for the real hard working honest ones. I will never open my door to another sales person again. Lesson learned.

I had 9 windows and my front door replaced. Everybody I dealt with was polite and professional. The windows and door were inspected once the work was completed, which gave me piece of mind. I would use this company again for any other work I might need in the future.
I will say that the sales pitch is long, but it’s very informative. They let you know what to expect.

We just had our roof replaced by Power Home Remodeling and are very happy with the results. Yes, the sales pitch was long, but it was very thorough and we felt educated when it was all said and done. The follow-​up was great and we always felt that we were listened to and kept in the loop. The roof looks great and we expect it to last for years to come. Recommended.

2.5 hours later it’s gonna cost 15K for a new front door and 7 windows? I think not, plus i used his infrared tester on our own glass door and it worked better… now i’m getting calls where noone is on the other end, or someone is humming a song. Stop calling.

One afternoon a very nice young girl came to our door, said that she was representing a company called Power Home Remodeling Group, and asked if we were thinking of doing any work on our house any time soon. I was hesitant, as I usually am with door to door salespeople, but I told her that we were considering replacing our roof sometime in the near future. She said that Power Home Remodeling group will give a «no pressure» free estimate that’s good for a year. She seemed pretty relaxed, and not too pushy so I agreed, figuring that it couldn’t hurt. I set up an appointment for 1 pm on a day that my husband and I both had off from work.
The guy showed up on time, he was very pleasant and professional. He seemed to know everything there is to know about roofing and was very informative, but he took a very long time explaining every little detail of what they do. It took at least 30 – 45 minutes to get to the point where he went outside to take measurements of our roof. While taking the measurements, he pointed out a few «problem areas» on the roof and told us that if these problems weren’t fixed immediately, it would lead to much more costly repairs. We weren’t shocked because we bought our house a couple of years ago and knew the roof was at least 20 years old and we thought it was going to need to be done soon. We were a bit surprised by the urgency that he conveyed regarding the quality of our roof, because we didn’t think it was that bad. He categorized our roof as «fair», one step up from «poor».
After that, we went back into the house and he calculated our estimate. At this point, he had already been there for close to 1 hour. He had us watch promotional videos on his laptop while he calculated our estimate. This took at least 15 – 20 minutes. Once he had calculated the estimate (which, of course, was much higher than we expected), we explained to him that we were not comfortable making a decision that day. He then calculated a new, lower estimate if we could commit to the work that day. We stood by our stance that we would not commit to it today. At that point we just wanted him out of our house, but he kept throwing offers at us like he was doing us a favor. After he was at our house for over 2 hours, we were finally able to get him to leave, which basically took us getting visibly angry and telling him that we have somewhere we need to be soon.
Fast forward a few months, we obviously didn’t have PMG do our roof. We contacted another company who been recommended by a friend of ours. The new company said that our roof did not need to be replaced. He said that it looked like the previous owner had installed 30 year shingles, so they should be good for at least another 5 –10 years. Interesting, considering PMG made it sound like our roof was going to cave in if we didn’t replace it soon…
Don’t waste your time with PMG. They’ll say anything to make a sale.

I just had my roof in Hyde Park replaced by Power Home Remodeling Group, and I couldn’t be happier. While I agree that the length of the presentation given in the home is far too long (I didn’t get to eat dinner until 9:30 PM), the job that they did was top notch. They showed up on time, and it was obvious from the constant noise that they didn’t waste any time. The finished roof looks great, as does the chimney flashing. They spent quite a long time cleaning up at the end; I think one guy was down on his hands and knees in my gravel driveway for close to an hour picking up nails. They spent equal energy on cleaning up my neighbor’s yard as well, since the property line is only 10′ from my house. This company will not be your cheapest quote or the briefest with face to face time, but they do quality work and provide a transferrable 50 year warranty which is obviously a great selling point for the house.
The only reason they are not on MA Angieslist is that they are based in Pennsylvania so Angieslist only has them listed there. This is a shortcoming of that site that fails homeowners and contractors alike, and I’ve just finished complaining to them about it.

A very sweet, kind (if over-​eager) young man knocked on our door (I work from home) to see if I’d be interested in an estimate for our roof. As it turns out, I had been thinking about getting an estimate. Our roof will need replacing in 1 – 2 years and I wanted to have a specific amount to be saving toward rather than a «big scary number» hanging over our head. I said ‘yes.” He made a call and handed me the phone. I set up an appointment for the next evening (and yes, the person on the phone DID make sure my partner would be home).
The next day, the phone rang, I picked it up and it was a robo-​call from Power. I listened to about 5 seconds, figured it was an automated reminder and went about my day. Same number called my phone 8+ time throughout the day.
Finally, around 4:30p I picked up hoping at the end of the message I could get to a person and ask them to stop calling. Surprise — a live person was on the other end when I picked up this time. I said, «look, I was excited to have this estimate but this persistent calling is a major turn-​off. I really don’t want to do business with anyone who does business this way. Please cancel my appointment and take me off of any of your lists.» I hung up. Yes, I was curt but I didn’t want to have a conversation or bullied into another appointment and I clearly said «thank you, goodbye» at the end. He called back to say I «hung up» on him. No, being in control of when the conversation is over does not mean that I «hung up.» I said that I didn’t hang up, that I wasn’t interested in having a conversation or in doing business with them. Undeterred, he said, «so, we have you at [my address].»
Finally, I put my mean-​pants on and said, «look, this is pathetic and desperate and not at all a good first start — that their communication style sent a message of desperation that was very off-​putting.» This morning I got a call from that number but when I answered, the line disconnected. I am a reasonable person but if I make an appointment with you on a Monday evening for the next evening, you don’t need to make a confirmation call. You certainly don’t need to call 8+ times. The fact that you assume I’m going to be a no-​show on an appointment I was eager to make fewer than 24 hours prior says something about you.
I don’t understand their way of doing business. Usually, when I am looking for an estimate on a job and I don’t know anyone in that industry yet, I call a few people. They come over, take a look, give me a few ranges based on different materials/​labor explain the pros/​cons of the options and walk away to let me think about it. That way respects my time and intelligence as a consumer. I prefer it that way — Power does not do business that way, so be advised.

We had no problems with this company. we’d been looking to replace our picture window for a couple of years, but after sitting through long boring presentations only to be given ridiculous quotes, we put it on the back burner. One day a guy came to the door from Power because they were working in the area, so we got to talking about our ugly window and decided to set up an appointment to get a quote. We told the guy when he came that we had already sat through these long presentations before and we just wanted the simple version. I still had to cut him off a few times and get him to move on. I don’t want to know everything your company has ever done, I just want a quote. so I think we cut it down to about an hour. He was able to come up with a quote that worked for us, it was over $ 600 cheaper than the previous company we met with. There was about a 6 week wait until they were able to install the window, but the guys were in and out in 2 hours. They were nice, clean, and the window looks great. It really changes the way our house looks, inside and out. The company was thorough in setting up appointments and calling to check that we were happy with the installation. We would use them again.

The workers were always punctual, polite and clean. They worked hard and as late as they needed to finish the job on time. They were patient with our questions and always agreed with us on our concerns and worked to make us happy. Exceptional hardworking employees. I am very happy with the product, warranty, and entire process. I’ll absolutely be using Power again.