The UPS Store

I needed to have a school form notarized and the nearest notary that came up was the ups store. Parking was on the street and free and easy. I walked in expecting a wait but they were empty and a lady who I assume was the owner came right up to me. I said I need my form notarized and she took care of it immediately. I was in and out of the store within 10 minutes. The notary cost $ 10 which was a nice surprise considering we pay $ 20 in California. The lady was extremely pleasant and helpful. I had to pick up another form to get sent via overnight mail in Westford and she printed out the Westford stores address and times for me. Excellent customer service.

Everyone who works at this store is extremely friendly and always quite helpful! I’ve been here multiple times and had a pleasant experience every time. They always help find the cheapest and fastest ways to ship things, and can easily tell when a package will arrive at its destination. One time I accidentally picked up an alcohol box to use to ship some books, which is apparently not allowed, and the woman at the store printed out blank labels to cover the alcohol names on the outside of the box so that I could still use it. Definitely a great place to come to if you need to ship anything!

Really UPS Store? What a miserable experience.
I would not recommend using this place to have documents notarized. I came in at opening and the person behind the counter was not only antagonizing, but refused to affix her seal on an identity verification associated with an I9, not the document itself. She claimed that she could be «taken to court» because the form was associated with it. I get the feeling she got confused, but rather than go back on what she said she offered to notarize a photocopy of the document itself. I now have a useless $ 10 piece of paper, and got that document notarized hassle-​free at the bank the next day.
I will take my business to the UPS stores in Belmont or Lexington before I even consider going back here.

I do a lot of shopping on Amazon and had to return purchases a couple of times. This UPS store is conveniently located five min from where I live. I’ve always dealt with Patty when I’ve gone there and she is incredibly polite and kind. She’s quick to offer help and answer any questions. In fact, I just got off the phone with her because I was concerned a package had not been mailed out and she thoroughly explained the situation. I wouldn’t go to another UPS store if there were one in the area.

I had a great experience. The help was friendly, and very efficient!

This is unfortunately my first one-​star rating on Unilocal.As with Andrew D, I have had a similar experience at this UPS store. There is a guy there who is just a complete cranky old ass hole and out of the ten or so times I have been there he has probably ruined six or so of the experiences with crude and unnecessary comments. Up until now I have just let it slide off my back, but this time I had had an extremely bad day (going through a house purchase) and I was there to just send my P&S and he made an obnoxious comment about how it was packed. Some of the employees are very friendly, and if you work with one of them, it’s fine. But this guy has made me decide to never go back here anymore. It literally takes a millisecond for him to think of something crappy to say to you. If I need to ship a small package I’ll just put it in a drop box. If I need to ship a large package, I will drive to another UPS store. Very unprofessional service with such a well-​respected name on it.

I went to this UPS store to send back an item to Amazon. I brought in my own open box and shipping label because other UPS stores have told me to leave the box open for inspection. The guy in this store said at least 3 times that he shouldn’t be taping the box or putting on the label because everything was supposed to be done. Given that it took less than 30 seconds to tape the box closed and put the label on, it was a lot of complaining about minor customer service. However, he did make his point: I will not go back.

UPS store staff is very helpful and nice!!. The owner Patty can’t help you enough.
I feel so comfortable with going in and I know that I can depend on their assistance.
Anything you need go there for faxing or mailing, copying much more they do all for you!!!

Hilarious. I ran the show here when I went to have a work project laminated and bound. The report was a odd size, odd being not 8“x11″ 3 hole bunch kind of deal. The Fex Ex owner lady said she would allow me to do the hole punching honors just in case she made a mistake. She ended up making one anyway, but I was prepared, I always bring extra copies. Eventually, I practically jumped right behind the counter and did the cutting and punching myself. Even so, everyone was friendly and helpful… and I got a good laugh about it.