The Westin Waltham Boston

So funny that they wrote back… But still can’t get their service right. My assistant had me there again this week… Flight got delayed. I was concerned about the room being cancelled. So called yesterday. Here is my experience
Called the front desk. Me: Hi just wanted to confirm that I still have my reservation…
Front desk: could you hold on
Me: On hold… 5mins later, not kidding I timed it, phone hangs up on me…
Me: called back, same person. Can I please talk to your supervisor, but you left me on hold and than the phone hangs up
Front desk: No apology, What is your name for the reservation
Me: I’d like to speak to a supervisor
Front desk: Hold on…
Me. Holding on for 8mins this time… Me. hanging up. Looked up on
. Reservation cancelled — Yay ME!
Booked at embassy suites.
Honestly don’t stay at this hotel… They only cared about the horrible customer service I got following me writing a review. Not to mention you pay for parking $ 17 valet, $ 15 self park
Breakfast you also pay. and at the end no 4 star service or rooms. I don’t know why I ever switched away from hilton honors to SPG…
Thanks to Westin, SPG has lost my business forever. And I’m a platinum
Previous experience with this hotel includes last week them locking me out of the room, saying none of the keys work including the master…
The day before that, the window had a gap at the seal… so they had to call in an engineer to get me VIP access to turn up the heat in the room to balance the cold air blowing in… Seriously why would anyone want to go through all that.

I am platinum with spg, and stay in this hotel often because if its proximity to my client. Only reason I stay there is for points. Hotel is old, rooms are old, heaters are loud and noisy. Worst of all, invariably in 1 out of ²⁄₃ stays I find hair in the tub. Makes me think they don’t clean the bathrooms.

STAY OUT OF THE BAR! I just paid $ 25.00 for a Rum and Coke and Vodka (bar vodka) and soda water! Are you kidding me!!! WTF!!! Buy your own bottle, don’t bother getting drinks here.

Had a great Christmas dinner at the restaurant, what a great service and excellent food, we all enjoyed it, big thanks to franky for being so good to us and making it a Great time.

When in Waltham for work, I stay no other place (unless I end up working downtown). The hotel isn’t super-​upscale or fancy, but is a nice, business-​style hotel that has a pretty good gym and comfortable beds. Room service is quick and the food is legitimately good.
Cons are that the shuttle is slow (but free) and that the rooms over the atrium are loud.

Most comfortable beds in the metro Boston area! I come here every time i go to Boston for my business trips with work. When I checked in it was a rather easy process as most hotel visits should be. But the down side was that the elevator was broken. But my bellman (Carlos I think his name was) was very excellent and very attentive. He helped me with my bags and he got to the room before me! The room service was ehh. I would rather of ordered pizza. But all in all this is a great hotel is in a prime location too. Right off the highway. ⁴⁄₅

Nice place just as any other Westin. Clean and relaxing room. Only con is if you’re in on business without a ride, you’ll either have to Über (or taxi) to a good place or eat there. Not a lot to do in the evening.

Pros: Suuuuuuper comfy bed. Clean, relaxing room. Terrific breakfast (with live jazz on Sunday!). Short drive to some great restaurants and a movie theater on Moody St. Fairly priced given the proximity to Boston.
Cons: $ 15 fee for parking in the garage. Weak drinks and early closing hour at the bar. Our room had a lousy view of the top of an adjacent building. Our tub didn’t quite drain properly. Nothing exciting within walking distance.
We stayed here for a night just to get far enough out of Boston to feel like a little vacation, and the Westin did the trick. The price was right and we got a relaxing night’s sleep.

We happened to be in Boston last weekend to visit some friends. Very nice hotel indeed, I think there was a wedding going on at the hotel when we checked in late Saturday night.
At first we were given a room on the 3^rd floor, but after walking up and down the hallway 3x, we just couldn’t find room # 378 as noted on our keycard envelope. So we went back down to the receptionist and was given a room on the Starwood Prefferred floor which was pretty nice!
Parking is $ 15/​night btw.

Really nice hotel with comfortable beds (a rarity these days). Its pool is laughably small but the fitness room is nice and spacious. It has a decent restaurant inside and a very nice lobby area with gorgeous views.

Nice hotel. Easy on and off the highway. Our go to hotel when we see a red sox game and don’t want to drive 3 hours home.
The lobby bar is open to all floors so if there’s a wedding or event it can be loud. Only issue. Oh– and the food there is terrible, so don’t order room service or eat at the restaurant. Go around the corner to the restaurant at the Best Western (yes, sounds crazy to say that but it’s a craft beer bar!)

A very nice hotel. Stayed here last week came in late on a Sunday and it was extremely quiet almost no one here. Josh check me in was very friendly and helpful. On my second trip here there’s two weddings going on and the guests are all well organized as is the staff at the desk.
As a frequent traveler I’m surprised to see there is no response from the hotel to the postings.
It seems a little bit irresponsible especially to the people who lost time or money or something about their food.
It’s quiet, away from traffic, very pleasant and good views.
The hotel restaurant delivery room service was pretty flustered. They didn’t know the price of nor what was the catch of the day and had to check twice to find out.
There is a hum in the room not sure if it’s coming from the oversized exerciser which seems really odd to be in the room although some people might enjoy it I guess I’ll unplug it to see.
Or maybe its the air conditioner fan somewhere even though its off. there some kind of hum room 268.

We stayed a week in June and had a great time. We arrived late and having recently spent nearly five hours on the flight over, I for one was tired and perhaps a little loopy. The staff was very friendly and accommodating as I made request after request on our first night. It seemed like everyone took an interest in us without being intrusive. The hotel is clean and well-​maintained.

My husband and I spent a night at the Westin Waltham when we visited town for a wedding in nearby Lincoln. This served as the wedding hotel, and we were happy that it was a Starwood, as we were able to book on points. Value was pretty decent. Booking was easy, and service was polite. We got upgraded to a deluxe king without asking, and were given late checkout upon request.
The hotel was nice, with a new, clean feel to the lobby and rooms. We were on the eighth floor (room 828), and even had a decent view. I love a Westin heavenly bed, and we slept well in this one, napping between our redeye and the wedding, then sleeping in deep into Sunday. Our stay was so short that I can’t comment too much on housekeeping, but the room looked spotless when we arrived.
There was a post-​wedding brunch in the hotel restaurant, which we visited getting any food. That was a neat space, and a good venue for a final visit with bride and groom. We went back to sleep after we dropped by, and ordered room service when we woke up. We were relieved to have late checkout because Boston was rainy and gloomy that day, and we were content to eat in the room. Room service was reasonably fast and not exorbitantly expensive (just normally expensive). My husband got a burger and I got a turkey panini, both served with fries. My panini was pretty solid, with sliced turkey, cranberry compote, roasted tomato, brie, and arugula. The fries were good, too.
I don’t anticipate needing a place to stay in Waltham again, but I’ll come back here without hesitation if I ever do. I’d recommend it for your trip to Boston suburbia. To be fair, it’s the only hotel I even know about in the area, but it’s a comfortable place and we enjoyed our stay.

I made the MISTAKE of letting the front desk agent talk me in to Choosing Westin’s Green Choice, assuring me that housekeeping would still come in to the room to empty trash and refresh the towels. The only thing they wouldn’t do was make the bed or vacuum. So after a very long day attending a conference at the hotel, I returned to my room to find housekeeping had not even entered my room. Frustrated, I called the Front Desk, which rang and rang and rang for 5 minutes until someone picked up. I explained the situation — NO APOLOGY, just a promise that someone would be up to refresh the room. So… I went to dinner and returned to find NO ONE HAD CLEANED MY ROOM. Now it’s10pm and I have to wait 10 minutes for someone to bring me clean towels and to empty my overflowing trash. I WILL NOT EVER STAY @ WESTIN AGAIN… and I WILL NOT RECOMMEND IT!

Quick weekend trip to Boston to catch a game, shop, eat… Have stayed here before and never been disappoints. Staying outside the city may not be as fun, but the rate cannot be beat. Our stay included parking, wifi, coffee, morning paper and more. All the little things which usually end up adding quite a bit to the quoted rate. Hotel is right on 128, so Boston is only a few minutes away!

Out of the gate, let me express my frustration with their prices. What gives with the Boston downtown rates in a suburbia where there is nothing going on? Does Waltham have a parking crunch? Self parking is not free? $ 15 per night? Also, no free WiFi — though the paid WiFi was much better than other typical hotels.
Ok now let’s get to the accommodations. Bed was great, room was of reasonable size, and everything in the room worked! Stayed here to attend a conference and found the conference rooms reasonable, convenient, and comfortable. I also used the fitness center and it’s bigger than an average Marriott; however, during busy hours expect to wait for the equipment. Oh they will provide (rent?) you exercise gear for $ 5 (see pic). This is the first time I have seen such a «luxury». I carry my own gear though — but thank you.
Here is my biggest grief — the place has no good restaurant close to the property. Their own restaurant is very open, airy, and with a good view BUT unreasonably pricey. They had Clown Shoes IPA on tap — oh that was hoppy and yummy! Wanted some food to go along so ordered their bread with cheese, tomato, and pesto. Four big baked pieces but ho-​hum ordinary. Recommendation — Keep a rental car handy if you want to get out of this concrete jungle and enjoy good meals.

I travel all the time for work so I stay at a lot of hotels — this one I won’t stay at again. As other reviewers mentioned, the wall unit in my room was obnoxiously loud. It was so hard to sleep! The restaurant had hardly any food when I tried to go for lunch as well. I wasn’t charged for parking which is good cause that price posted was ridiculous. Gym was mediocre. Hotel seemed dated for a Westin When I travel for work I HAVE to sleep so this place was not a good fit.

This hotel is located in Waltham MA right off Rt 95. It is 2 min drive from the exit. Very convenient .
I went to this hotel for a Dental Conference and did not stay overnight.
This hotel is very nice. From the inside and outside the look of the hotel is very modern. Outside the building is all glass. Inside its decorations and furniture are clean and simple.
The hotel is extremely clean and well kept. The restrooms are some of the cleanest I’ve seen in a hotel!
There are many open areas for interaction/​conversation. This is nice especially at a conference.
There is also a full service restaurant and bar. An Avis car rental and a Starbucks!
The hotel staff was very helpful and accommodating I saw a lot of smiles !
Although I did not stay at the hotel overnight, given my experience at the conference I definitely would!
Happy traveling!

I literally just checked in and unpacked my bag — so I reserve the right to change my mind before I leave ;) And I’m hoping they give me a reason to do so…
The reason I’m currently leaving a 1-​star is not the $ 15 parking — which is BS by the way. I may be visiting from California, but I’m originally from Boston. That means I know (1) how far Waltham is from town (30 mins min) and (2) that parking is ABUNDANT out here. This isn’t SF, there’s simply no need to rake people over the coals to park their car overnight.
So what is the reason? WIFI.
I was about to sign on to their server when I decided to call down first to make sure I wasn’t going to be charged. The operator said, «Please hold, let me see if it’s included for you…» — Um, okay. So WIFI is conditional? Weird.
Then she comes back and says, «I’m sorry, the WIFI will be $ 9.99/ day for YOU.»
So apparently for people like ME, you have to PAY for WIFI. So not only do I have to pay for WIFI (which is free @ Hampton Inn for god’s sake), but I additionally get to feel like a leper because apparently I booked the cheap-​o room that doesn’t get free WIFI. Thanks.
I’m actually a Starwood Member and usually Westin takes care of its members — but not so much at the Westin in Waltham.
The room is nice, the bed is heavenly — but I’m pretty unhappy about the SERVICE. And let’s be honest, that’s what staying at a Westin is all about.