Cold Stone Creamery

My fiancée and I love the ice cream at Cold Stone, and it pains me to write this… but at the Warner Robins location we are consistently met with poor service. Rude staff, slow lines, and careless employees have made most of our trips here unpleasant. We have even called and written to the manager regarding our experiences, and though he was patient and understanding enough to listen, nothing has changed.
The latest debacle was as follows: after ordering a love-​it sized signature creation with employee 1, employee 2 loudly complained to her coworker that she has scooped out too much ice cream for cup size. Employee 2 took over from there, and proceeded to mixing, then filing my cup about ¾ of the way, and leaving/​wasting a unreasonably large amount of ice cream on the stone. Frankly, I was shocked. First of all, when has too much ice cream (is that really even a thing?) ever been a problem? What could have ended up with a pleasantly surprised customer getting treated to bonus ice cream turned out instead with bewildered looks between me and my significant other wondering why I had less ice cream than her and other customers. In short, if you’re an unhappy person who is easily embittered by coworkers and customers, you should not work at an ice cream shop. It’s a happy place, filled with optimists and delicious treats — a place where awesome people get to hang with other awesome people eating awesome treats.
This will be my last time as a patron of the WR Cold Stone, which is sad, because there is already a dearth of local coffee shops — now I’m left with no local ice cream shops.
–Pat

First off what you see is not what you get. Asked for something on a pic and did not get that at all. They over mixed the ice cream and it was sloshy and ran all off the cup. Won’t be back.

Great fruit smoothies and milk shakes. If you are going to do carryout instead of eat in, make sure to tell them to allow room for the lid. They normally fill it to the brim and if you put the lid on you can get a mess of overflowing smoothy down the side of the cup. Sometimes they will be willing to add a small amount of banana to an all berry smoothy without charge. The ice cream cakes are great. Not inexpensive, but a nice treat.

We love ColdStone Ice Cream! The creaminess the choices oh the the singing when you tip them!
So why does this location only get 2 stars?
Simply put they can’t get an order correct every trip we leave with something wrong.
Secondly they over mix and icecream inevitably gets sloshy!
To be honest this location needs a refresher course on mixology and order taking.

Love this Cold Stone! The employees are super pleasant and they make delicious ice cream concoctions! My favorite is All Lovin’ No Oven and I am never disappointed.
Good, clean, and consistent!

Wonderful customer service and delicious ice cream! They have a very clean restaurant, and the freezer is always stocked with a good selection of frozen cakes and ice cream cupcakes.