Thrifty Florist

I find it unfortunate that the hours on Unilocal and other sites state that this location is open until 8pm on week nights, as this was not my experience this evening. I made a mad dash from work to this location only to find that the CLOSED sign was up and their doors were already locked at 7:45 despite both online information AND the sign in the window that clearly stated that they were open until 8pm. I realize that this was 15 minutes before closing and I can respect the desire to not be trapped at work for longer than necessary, but business hours are business hours. If you have to clean and close down the registers, do as much as you can before hand and then finish after regular business hours. Your extra 15 minutes that evening resulted in a huge inconvenience on my part and a wasted effort. I, too, had worked a long day and went out of my way to make a stop here only to be locked out while the store was technically open.
I realize I am not an expert on running a florist, but I have worked both retail and at a greenhouse, and never in my experience were we ever told or allowed by management to shut things down early. I think it’s permissible to lock the doors at 8pm, remind lingering customers that the location closes at 8pm and show them out following their shopping/​purchasing, but I think it’s straight up rude to advertise one thing and do something else. If you’re open until 8, you’re open until 8. Why would I continue to shop at a location whose hours aren’t dependable? This store lost a $ 60 sale this evening and my future business.