Cellular Sales Verizon Wireless Authorized Retailer

Older customers (friends of mine) went in for a problem with new phone that they had bought elsewhere and the salesman was unacceptable, the rudest human imaginable. Insisted he had dropped the phone and busted it (untrue) calling him basically a liar to his face. Said he would charge him $ 180. to send it to factory, even though insurance was purchased. Told him the samsung galaxy 7 was a piece of crap and he could sell him one like his, because none of the phones there are any good, only the one he has. JUST AN ASS! As it turned out they walked out very upset with the way they had been treated. Went to Costco kiosk and the salesmen were extremely helpful, the phone had a burnt cell the manager fixed it but gave the customer a new phone to be sure he was satisfied. DO NOT SHOP VERIZON IN WARRENTON, this guy has no business working there he would do better as a garbage man where he does not have to interact with customers! (not anything wrong with being a garbage man just this guy should not be a salesman)

Best service ever revived at a cell phone store. They were so helpful and knowledgeable. I live in Wilsonville Oregon and will be driving the 80 miles anytime I need to get a new cell phone just to go to the store. Besides the staff being great there is also a very nice atmosphere and a very clean store.
Thanks the for the great service!

After returning to the store my mother received an apology and was given a free phone case. Thankful to be heard in this situation.

I needed a new cellphone. Since Verizon opened this store, the reliable locally owned business with which I had done business was gone. The inventory seemed good. I had started with one salesman and wanted to give him the sale when I returned. I came back four times and he was either involved with other customers or not there. Finally I bought from someone else. She did ok. I am not going to go into the intricacies and extra fees involved in an iPhone purchase. That’s life. I was disappointed though to have purchased a car charger only to discover it didn’t work. I was traveling to Europe by then and emailed my concern on that point but received no reply. When I returned I took the defective car charger to the store (special 20 mile round trip) and met the original salesperson at the door who graciously replaced it on the spot.

It’s worth the drive PDX. I bought a new phone here and they wiped out 2500 photos most of my 2 yr old sons last year as well as an over seas vacation. I was told to save some money that I should by a sim card online and that they would be happy to move my files from my old card the the new. I go in with my new and they just gave me a look and said «Na we don’t do that». I’ve only been in here 4 times and none good. I’ll just stick with the store on 185^th and you may want to as well.
From a local.