Fast Food is generally ‘what it is’, nothing special and usually below par service. Well I’ve found a hidden gem at this Wendy’s location. The only other fast food restaurant I’ve ever gotten service close to this good is Chick-fil-A, and that’s standard at their restaurants which makes it not so special compared to this Wendy’s. THIS Wendy’s is run how ALL Wendy’s should be run. I’ve been there a handful of times at different times of the day and different days of the week and weekend and the service is always top notch, friendly, FAST, accurate and the food is hot every time. The food is still Wendy’s food, but when the service is as friendly, fast and accurate as this Team is, it simply makes ordinary food taste better. I really hope Wendy’s management sees this and congratulates the manager or managers at this location accordingly for a job very well done! THANKYOU
Jennifer M.
Évaluation du lieu : 4 Norfolk, VA
This was our first time here since they remodeled. Sparkling clean inside. Customer service was very good. Will definitely be back!
Randy A.
Évaluation du lieu : 2 Warrenton, VA
I happened to go through the drive-through recently and failed to check the bag before driving away; I should have known better. As Murphy’s Law would have it, they had only given me one of the two sandwiches I had ordered. Since I didn’t realize this until after we arrived at home, the two of us ended up splitting the one sandwich and I scrounged something else around the house to take the edge off. About an hour later I needed to leave and run an errand, so brought my receipt and stopped by Wendy’s to get a refund for the nonexistent burger. The young lady at the counter did not seem surprised to see me I figure they had realized their mistake after I drove off. She didn’t apologize, just asked if I wanted some other item in exchange. I replied that I just wanted my money back; so she summoned the senior authority and after a couple of minutes of awkward silence I received my refund and left — still not an «I’m sorry» or acknowledgement of their mistake to be heard. The manager of this place should spend some time at Chick-fil A to see what good customer service actually looks like.
Mitch R.
Évaluation du lieu : 1 Vienna, VA
Consistently stale food, but they still take forever. How does that even work? This was about my 5th trip and last here. My single patty was so dry it was inedible, and the bun was just flat-out disgusting. The fries were cold and dried out. Avoid this Wendy’s.
Deb A.
Évaluation du lieu : 2 Bealeton, VA
Ate there the other day. Food is very meh, fries were as bland as fries get. The worse part is, however, that the back corner table had a drip from the a/c vent just above. I moved and noticed another table nearby being dripped on. When I mentioned it as I was leaving, the person at the counter said they knew all about it but since the owner was planning on remodeling, there was nothing that would be done. Wendy’s has never been up to par with the other fast food places(even McDonald’s), so I doubt I’ll be back to any Wendy’s and most certainly not to this one.
Jodie C.
Évaluation du lieu : 5 Warrenton, VA
You had me at BACONATOR! And Wendy’s has the best fries of any fast food joint. Hands down. We sit in and eat. We go through the drive thru. Never issues with Coupons. Even when I give each kid money and a coupon and you can obviously tell we are all together, they accept each one.(some places have given us frowny faces for that). Not Wendy’s.
Daniel H.
Évaluation du lieu : 2 Warrenton, VA
The only reason I am giving them two stars instead of one is because they have managed to get orders mostly correct in the past. That being said, today was so horrible that I will never be returning to this location. I ordered a number 1 and a number 4. Both meals. What I received was a small burger, and a son of baconator. They left out the fries and drink on the first meal and the son of baconator was far from the number 4 that I ordered. All in all it was really my fault for not checking the bag an noticing, despite the fact that I should reasonably expect to get what I paid for. As a restaurant worker, I get that things don’t always come out perfect. But, both sandwiches were so cold, they couldn’t be eaten. I can’t even imagine that they were under a heat lamp, as they were both cold enough that after one bite I threw them out for fear of food poisoning. This Wendy’s has always had it’s issues, and I could usually overlook them, but after today I will never be able to eat there again. Instead of eating here, pull 10 dollars out of your wallet an eat it. I can assure you it will be fresher than anything they will give you.
John D.
Évaluation du lieu : 1 Gainesville, VA
Went to eat lunch with my daughter and grandson for lunch. Terrible service and food. Complaint to manager was ignored. Will not go back.
Larry C.
Évaluation du lieu : 1 Lufkin, TX
The guy taking orders, Lawrence, was so unfriendly he should work in a morgue. The food was low quality & the place was filthy.
Matthew M.
Évaluation du lieu : 4 Warrenton, VA
Consistently good food. Never had a cold fry out of this particular Wendy’s. Took off one star because of one cashier that we really don’t like.
Dawn R.
Évaluation du lieu : 3 Culpeper, VA
I’ve been laying low on the fast food(except Chickfila… yum!) but I do occassionally go to Wendys and I’ve never been disappointed. Their new spicy nuggets(dollar menu!) are really good and even if you go at 1:30am — they’re always fresh. I also really like their spicy chicken sandwich, it’s usually what I get if I’m eating a meal there. I haven’t noticed a big difference in their fries, though I was hoping the taste would live up to the hype. I usually go through drive-thru, I haven’t eaten inside in over a year at least, but from what I remember it was fairly clean and hardly crowded.
Ginger A.
Évaluation du lieu : 1 San Antonio, TX
Worst. Wendys. Ever. It’s dirty. The manager’s kids hang out in the dining area. They’re rude. All of the above really sucks since Wendy’s is making desperate attempts at revving up their image. If you can go through the drive thru and speak slowly, you just might end up with a correct order and correct change… maybe…
Neal E.
Évaluation du lieu : 3 Haymarket, VA
We had a late lunch here yesterday. Place was empty when we walked in at 2:00 pm, but five minutes later the masses descended upon the place and it was pretty busy. Ordered the Bacon Deluxe Single combo meal — a burger with bacon, cheese, lettuce, onion, tomato, and pickles, plus a small order of fries and a small Diet Coke. The burger was average, the burger needed to be a tad hotter — temp wise, as did the fries. The fries also were not as crisp as they should have been. Service was good. Also picked up a couple of bottles of cold Dasani water on our way out.