Advanced Auto Parts

Wow. Really displeased with a few things about this location compared to others I’ve been to.
First off, the AC canister I needed wasn’t available in the aisles. What’s the purpose behind this? It took me quite a while to figure out where they were, and since no one was around the aisles to ask, I finally went up to the cash registers, where I saw it behind the counter.
If something is behind the counter, it’s much more difficult for me to compare products. I want to be able to grab exactly what I need without having to ask for it so I can make a quick trip and be on my way.
Also making the quick trip difficult was the fact that no one seemed available to help, customers or no. At no point, as I stood by the cash register, did anyone ask me if I needed help. I finally had to ask a man who came out of the office, who then referred me to the cashiers who hadn’t taken the time to ask me what I needed. The cashiers were at no point friendly or enthusiastic.
I’m normally a fan of Advance Auto Parts, but this crew needs to step it up, starting with getting a larger selection out on the floor and honing in on customer service.

Great service. The service attendant was quick and efficient. He found my headlight in less than a minute all while helping another customer and answering the phone. Love that east coast attitude.

Awful customer service. 3 people in the back, one at register. Waiting and waiting and waiting on my lunchbreak. I finally ask the lady atheling a customer in front of me if she could get someone in the back to ring me out. She states, go to the commercial counter in back and WAYNE will help you. The guys rolls his eyes at me when I go back there. Tells me to hold and proceeds to take three phone calls before a customer standing live in person right in front of him. No more, I’ll take my business elsewhere.

I went to the Advance Auto Parts store on Warwick Ave. several months ago for a fuse replacement for an Infiniti I30. The male employee, who said he normally works at a Massachusetts location, found the part and replaced it in the parking lot. Job well done. Yesterday, I bought a couple wiper blades online with a promo code and the female came out in the rain and put them on. Another job well done. What more can you ask. Keep up the good work and don’t forget, laughter is the best medicine.