LensCrafters

I have never stepped foot into a commercialized lense store before as my eye doctor has always sold lenses and frames at his practice. just recently, he stopped doing so and I decided to check out Lens Crafters as my husband had a pretty good experience.
I went to the Warwick Mall store and was promptly greeted by Mallory who assisted me in the whole experience. She was great and ensured that I got the most bang for my buck while utilizing my VSP benefits as well as the promotional coupon my husband received in the mail. She was also very honest and helpful in trying to decide on frames, which can be a tumultuous task with or without others. I ended up picking up my order the following day as I had to get home and she ensured everything fit and was the correct prescription before I even left the store.
Good experience thus far, let’s hope the products last well!

I’m getting old and my prescription for my lenses are expired so I decided to get new frames and lenses. This is my spot to get my checkup from. Never had a issue with them and they have the frames I like. I pick what I like and in a hour they are done. I miss the previous location I had went to at the rhode island mall. It was one of so many businesses left. Oh well ill come to warwick mall anytime

Timely service and repairs
Friendly and considerate staff
Good selection
My family and I are new to the optical world, so when our 7-​year old was prescribed glasses, we simply turned to the biggest name we’d heard of. Luckily, we struck pretty lucky on the first try.
Warranty & protection plans are a big deal when 7-​year-​olds are involved, and LensCrafters keeps up with them by checking expediently and honoring them quickly. We’ve had to take advantage of this benefit a couple of times now, and each instance was as painless as you could ask for.
The staff always seems to be plentiful on the showroom/​fitting/​repairs side (we haven’t dealt with the optometrist half of the store). Better yet, we always get a genuinely friendly greeting, and service is friendly and capable.
The wait times are reasonable and frequently brief, which I can appreciate.
Overall, my family walks in with a need and not long after walks out with a workable solution for reasonable money. That’s what we’re looking for, and LensCrafters is delivering it.

Not impressed with selection at this store. Found it annoying that over half of the selection is locked up. I understand if to prevent theft. But for some people they have to try on every pair of glasses to find the right one.
The sales people are nice and answered my questions. I bet for some people the convince of it being in a mall nice while your lenses are cut.

I always do well here. Not only is it super convienent to just hit the mall for a meal and some shopping but now I can get an eye exam, glasses and contacts all in one place. I am all about the «easy button.»
I work retail and the holidays are always a crazy time. I don’t know how I did this but I got glue, dried up crunchy glue, in my eye. And not just like oh rub your eye, rinse repeat, youre fine kinda thing. This shit was stuck and I was in pain! It was right on the color part of my eye! It wouldnt move and I panicked. So I called up LensCrafters and they told me to come on down we will take a look. Mind you it was 7:30pm on a friday night right before christmas. I was so thankful! They numbed my eye, which I must say was a very very very weird new sensation, and took out the foreign object with no problem. The doc even gave me some antibiotic drops just in case. Phew! I can see!
Recently, I purchased two new pairs of frames and the associate who helped me gave me the best price point to save me the most money. He was super helpful and gave honest opinions, which I like. Give it to me straight! I will of course be back in the future and so should YOU!

I just went in there tonight and had a problem with Providence Place Mall resolved by Deborah. She solved my problem from start to finish in a matter on minutes. I highly recommend this location.

I was always a lens crafters fan, Normally I get a excellent service and the selection of frames is pretty good but after my last visit I will not be doing busy with them every again. When I checked in for my appointment, the girls were eating pizza right at the check in desk, talking about their plans and what to wear, completely ignoring me. finally someone looked up and asked me if I had an appt. NO! I just wanted to listen in on your conversation and hope you would give me some pizza. So while I was filling out my papers, I decided to ask about contact lens, the girl told me that it was an extra charge and different appointment and there was a sign I could read. OK. When I was finally brought in, for the initial eye exam by the charming assistant, she was very very rude and didn’t seem to want to be there, then when I met this doctor he was smelled horrible, he didn’t seem to know what he was doing and he seemed inpatient with me while he was trying to dilate my eyes, I don’t like things being put in my eyes who does? and as a doctor who works with eyes all day you would think you would be used to patients like me. he seemed very annoyed. To boot, at the end of the exam the doctor walked out of the room with out saying a word then about 5 mins later walked in and said oh, your still here um you can um check out. like I should have known horrible service.

I have been a fan of LensCrafters for many years. I have used their Optometrists for many years, particularly at the Providence Place Mall store, and found their service to be professional and courteous. In 2010 I took part in the one-​year Eyewear Protection Plan and found it to be a great source of comfort when my glasses became damaged or I needed to exchange them for other reasons. In 2012 I utilized the Protection Plan to replace my glasses on at least four occasions and was very pleased with the ability to do this.
On January 19^th I walked into the Warwick Mall store with the intent to exchange my Tiffany glasses (purchased in October) and was serviced by Debbie. She was surly and rude (she appeared more interested in telling me that she worked there for 25 years, and knew everything, than in assisting me with my transaction). I had planned to exchange my Tiffany glasses for a pair of glasses of lesser value fully expecting to get a credit, as had been past practice. She claimed this was not Lens Crafters policy and stated that other stores (i.e., Providence Place) were wrong in doing that. When I returned for pick-​up, I went to the general manager, Ted, to gain a better understanding of this evident change in the policy. I found his response to be rather dismissive. He was unapologetic for my experience. I do want to stress that I wanted an apology and he stated «I don’t know what I have to apologize for.» At that point I realized that my relationship with Lens Crafters was over and left with my original glasses.

I had to come here yesterday to fill my prescription for lenses. I really thought nothing of it when I walked in the door, but when we were greeted right away and then served so nicely, I immediately knew I was going to Unilocal!about this place!
The service was prompt and very friendly. I knew nothing about what I was doing and the lady who was helping me walked me through step by step. She was knowledgeable and respectful and helped me in making a pretty big decision!
Yay for awesome customer service!!!