Security Cleansers

Horrible service
security cleaners ruined a dress shirt by pressing grease or oil from their machine into the tip of my collar. They tried to clean the shirt 3 times and still could not remove the stain they created. The woman who works the desk @ their cranston location assured me that she spoke with the owner, who stated they would give me full price for a new shirt. On the day to submit a claim this woman told me that the son Michael cleaned my shirt and it looked fine. Well it didn’t the stain was still there, at that point they stated that they would give me a credit in their computer system and give me a credit of $ 25.00 towards future cleaning, mind you this was a $ 55.00 dress shirt. Further more if a company goes back on their word, and fails to correct their mistakes, why would I go back and and use the credit provided. At this point I’ll take my business somewhere else, there are plenty of dry cleaners in the cranston area.

I have a hand made hat I bought in Ireland the last time I went I paid 80 Bucks for it and have had the hat for about 2 years and have never got it cleaned. I brought it to them to clean its 100% Wool so it can only be dry cleaned the Lady who was there was nice and got me in and out and it was a 3 day wait for it to be cleaned. Im fine with that now mind you this is a black hat. When I went to go pick it up this morning they had the hat on a hanger in a plastic made for shirts. I was like ok then I got the hat and it had 2 safety pins poked through the brim of my 80 dollar hat so they could hang it on a hanger. I was like are you freeking kidding me. So I got into the car and immediately took the pins out and upon doing so i notice that there was a ton of Red lint all over it. My hats black why in the world would there be red lint all over my hat? Then before I put it on I found a crease inside the hat that was never there, its like they pulled the stitching in the inside of the hat and it is now permanent then I looked on the back of the hat to see if you could see the crease pretty much in the middle of the hat and sure enough there it was… to say the least I received my hat back in worse condition I brought it in and I will never be going to this place again. I feel as if they just threw my hat in the wash with other clothes. like something red maybe and then punctured holes in the brim. thats what really got to me. Never again. they treated my hat very poorly as if it was just another piece of laundry. it really upset me…

I am picky when it comes to my shirts getting dry cleaned. I tried a couple of the cheap guys (1.25/shirt) and got what I paid for. Security is GREAT! They consistently get the stains; I have never had to bring a shirt back. Also, they take care of any loose buttons and the service is great. Staff goes above and beyond. It is worth the little extra to work with these true professionals.