Geek Squad

The letter that was included with my phone return.
To Whom it May Concern,
I am incredibly frustrated with my experience with Geek Squad. Your customer service this evening fell far short of anything that would be considered appreciative of the business I provide.
My phone broke last week and after waiting an hour in person at Best Buy, I was told that the Geek Squad no longer does in store exchanges. Hoping that the new system that replaced the very convenient old system would work, I ordered a new phone online and put a $ 250 charge on my credit card for a hold. After 4 days I finally received my new phone which didn’t come with a battery or sim card.
Placing my old battery in the phone did not work and the phone will not turn on.
I have been on the phone with your customer service department for 1.5 hours this evening. I have been cut off 3x while being transferred and have had to verify my account information and my wife’s information at least a half dozen times. After my last cut off between transfers, my only solution is as follows.
I am ending my account with you. You took a perfectly good system of exchanging phones and replaced it with a god awful send and hope you receive a fix solution. It is a disservice to Verizon (who I am going to end my account with), to Best Buy (who will not get the new phone sale from me), and to Geek Squad (who won’t get my business again, ever).
You have a large company and I had just one of your products. I am sure there will be a ton of people willing to put up with this lack of care for their business. I am just not one of them.
In this package you will find two phones. 1) The broken phone and 2) The replacement phone that doesn’t work. Please keep them both and release the $ 250 charge on my credit card.
Best of Luck,

If I ever have my PC break or I’m in need of some other technical repair for my personal computing equipment… Under no circumstances will I ever again consider using Geek Squad from Best Buy. The. Worst. Service. Ever. #bestbuyfail
I dropped off my (just over a year old) laptop with Geek Squad last Friday (a week ago) and told them I needed the operating system reinstalled because it broke during a routine windows update (blue screen of death). The agent suggested I buy a new hard drive upfront just incase that turned out to be the problem. That way I wouldn’t need to come in and purchase another one. And if the hard drive on my laptop isn’t broke, I could just return the unused one. Sure, sounds like a good plan… I handed over $ 423.77 for services and hardware along with my ~$ 1500 laptop. And then. Radio silence from this place. Zero updates on the website. I called 5 days later, they took a message. No return call. I called the next day. Again, they took a message because they were busy. Then, I received a call back last night telling me they replaced the hard drive (which blows my mind that anything was really wrong with it) and they are backing up all my data (shouldn’t that be done before R&Ring my hard drive?). Now they just needed to either put it all back on the laptop or leave it on the external hard drive. I called again today to get status… I get some other story on where my repair is the process. Zero consistency. I had to speak to two different agents who seemed completely incompetent. So then I asked to speak with a manager. I explained my dissatisfaction with the service and demanded to get a clear answer on when my laptop was going to be repaired. He said probably tomorrow but that my computer was running really slow on the backup. I wanted to reach through the phone and ring this man’s neck. Slow? It’s not my computer that’s slow buddy.
Awful. Awful. Awful. I can’t even get over how awful this entire situation has been. I just want my laptop back. And my money back. I’ll take my business anywhere else. I also fully plan to get a second opinion on my original hard drive. And if it turns out to still be full functional, I will raise the bigger issue of fraud. I cannot believe this company and Best Buy can get away with this kind of atrocious customer service and still survive.

I purchased a wall mount for my TV and Geek Squad installation for easily twice the cost of another service. They made me wait for 3 weeks for a midday weekday appointment and then they didn’t even show up. I asked for a guaranteed appointment time and they said it would cost an additional $ 75! Ha. Of course I returned it and got a private technician to install it for a fraction of the cost.
Never again, save yourself the headache.

I am sorry I didn’t read this coments before, I also trust on the name, But my experience was also bad. Took my HP notebook to change the DC jack, everything else was working perfect, went to pick it up, «Your screen is not working» and «your power cord also is not working», really??? they open the notebook they damaged it, but they want onther $ 100 to repair pluss the cost of the screen… Naver going there again.
I will sponsor small business next time

I was really excited to bring my dell inspiron 530 for repairs to geek squad what seem to me to be a reputable business in electronic repair, their level of organization was out of of order because of the poor lack of communication I would like to give them a rating of minus no stars, Intially I took my computer in for repair the 1^st of Jan I did not receive a call until about 5 – 6 days later in which I was told I had a power supply problem and hundreds of infected virus ok, sure no problem I was quoted a price of $ 243.00 a rep ask me did I want it repair I said sure I will be there for pick up in about 1 ½ to 2 weeks the rep said ok they would fix the problems I receive 3 calls from 3 different techs plus a lot of automated calls from that time stating my computer was repair and ready for pick up I arrive for pick up on Jan 21, 2010 once I arrive at the local geek squad to my surprise my hardware tower was never repair and on top of that I had to wait another 5 days for repairs just to be told again what the problems intially was. I was so upset and disappointed I would not recommended this geek squad business to anyone who is looking for their equipment to be repair in a timely fashion, although eventually it was repair I was not impress I believe in 100% customer service these guys do not quite fit it all!