Duct Masters Air Duct & Dryer Vent Cleaning

What a scam! I wish I had read the reviews here before buying the Living Social Voucher as well. Fortunately Living Social refunded the cost, but the time wasted waiting for them to show up (2hrs late) and dealing with them is gone.
The guy that showed up used the same type of scare/​sale tactics that others are describing. I could tell from the start that he was going to try and upsell me when he immediately started talking down to me and lecturing me about how I should be cleaning my vents every 2 years– before he even looked at the furnace. He wrote up a new quote for $ 390 after telling me that my Living Social voucher wouldnt cover the extent of the work that needed to be done. I declined, and asked that he just do what was covered in the voucher. He refused. He tried to have me talk to his manager, and even stepped closer into me to try and intimidate me. He left shortly after and said he couldnt do anything, and to call the company to get a refund.

I must say surprisingly my experience wasn’t that bad as reviews.
I needed to get my chimney cleaned, so I checked out groupon to find the deal.
First of all I must say I don’t just buy any groupon deal and then hope for the best!
I always call the company before and make sure, so I won’t have any problem after, like can’t reach them, or something is not covered, or they booked for the next year and don’t have any opening!
But back to chimney. When I called them, I called 1 – 800 number, but after they gave me their local number 202−640−4353. They clarified that groupon $ 69 is only for 14 feet chimney I believe, and then every extra feet cost extra, but they would clean it for me for $ 80 even without groupon. Which was a good deal. They scheduled me following day, and technician called me 30 min before and came right on time. It took him about 25 min to clean.
I didnot expect any magic, in the end of the day is a chimney sweep, not a brain surgery.
The only thing was very confusing which company is it. The check I paid to air duct, on Unilocal is duct master, on invoice I got
and the his van said
.

TERRIBLE COMPANY. I too wish there was a zero/​negative stars option. I wish I had read these reviews first! From initial call, They said the living social deal was «written incorrectly» and that it would not cover the entire height of our TH for chimney cleaning. I essentially got swindled into paying almost double.
I made my appt and had to call to reschedule, the staff was Very rude, almost angry with me. When the guy came on appt day, he spent all of 10 min on the chimney, got soot on our white carpets and broke the damper. He made no offer to clean the soot or repair the damper, but oddly suggested some «hacks» we could use until WE fixed it.
So I called the company back to ask them what they intend to do about this. Now I am on my 4^th call to them and still no resolution. I keep getting excuses about the manager having family issues (thus why he didn’t call me back), Etc etc. Very weird company and TERRIBLE service. BEWARE!!!

Don’t buy the coupon. Yes, they are going to charge you more, on top of what you already paid for, AND they do not do a good job. The guy put down a dirty blanket to «protect» my carpet, was done in about 2 minutes and I had to argue with him to vacuum the fireplace after he was done. He did not put things back AND stained my carpet when he dragged the dirty vacuum hose across the floor. Very Unhappy and I hate that it cost me $ 100 Bucks, that I probably should not have paid! Not cool.

Duct Masters also known as «Papa Duct», and «My-​Pro Duct Cleaner» (Google the local number: 202−640−4353).
Bottom line: They rescheduled my appointment then claimed I cancelled it.
I purchased this Papa Duct air duct cleaning from Groupon that advertised at 90% off for Return Vent, Unlimited Supply Vents and One Main Duct. When I called the appointment line (888−428−3828), it took a few weeks to schedule saying that they are very busy. My scheduled day was on Saturday from 4−6pm. A day before, the Papa Duct service rep gave me a courtesy call letting me know they will be at my residence. However, on that Saturday, they called me to let me know that they are running late and busy because it’s summer time but should be at my house at 6:20pm. I did not get any more calls from them so I called the number back at 7:00pm (202−640−4353) and it went to voicemail. I left a voicemail saying that I can wait a little longer at 7:20pm but I will be leaving to get dinner (plus, they surpassed their appointment time). On the next day, Sunday, the Papa Duct service rep called to apologize and said she was surprised that no one called me. She gave me two appointment dates and I took the one for the next day, Monday, again from 4−6pm. I left work early to make it to my house by 4:00pm and around 4:15pm, I decided to call Papa Duct to confirm the status of the vent technicians. The service rep said confirmed my correct address and phone number and said there is no jobs for today in my city. She put me on hold then said that I cancelled the appointment. As I explained to her what happened, her so-​called manager said he heard everything I said. However, he claimed that the vent technicians arrived to my residence using their GPS and I opened the door and verbally cancelled the appointment. I told him there is no why I would cancel if I called company at 4:15pm inquiring the status. The Papa Duct manager said that there’s nothing he can do (did not even apologize), that the appointment is cancelled and that the «GPS does not lie.»
See this Groupon at:
Also see Amazon Local at:

Why on Gawd’s green earth did I not read the reviews first. The guys just let my house. As in JUST left. I «thought» he did a pretty decent job. He was timely. Polite. So… I was swindled?! Again?! Jesus take the wheel!
After reading these… I now know better. Is it too late to stop payment on my check?
This is my first home and I literally moved in 2 months ago. I wanted to make sure EVERYTHING was up to date as far as maintenance. That’s why I bought this.
I too bought the $ 50 living social deal. I too was told that the deal was not sufficient for the cleabing that my 1600 sq ft home required and was talked into paying $ 230 more. I really didn’t think anything of it because I once ordered upholstery cleaning from a living social deal and whent they came, I was charged extra again.
No, he did not remove the vents. He just used a dinglehopper and blew crap around. He then thoroughly cleaned and sanitized my furnace. Apparently, I had mold & dust in there from the previous 2 owners not ever cleaning anything. I was shown the before and after. It looks pretty good to me.
The entire cleaning took about an hour.
I don’t know what to say. Well, I will read up on it next time and I will be wiser in the process to expect, the amount I should pay and the company I use. Apparently, this should be done every 2 yrs, so in 2 yrs… I’ll choose better.

I wish I could choose a negative star. I purchased the Living Social deal for around $ 50. Once the guy got to my place, he insisted that I purchase a more extensive service for about $ 400. I refused. He told me that I would get a refund in the mail. Never came. Now I have to work with Living Social to try to get a refund from them. Looks like this guy is taking everyone for a ride. Disgusting…

I also purchased the LivingSocial deal and had a horrible experience. They did not call ahead as promised and came late.
They used scare/​sales tactics and tried to pressure us into purchasing additional services. The tech demanded that we talk to the manager on his phone without even asking us first. The manager was extremely rude. After I declined, the tech called the manager again and asked my husband to talk to the manager so he could try to pressure my husband. They tried to tell us how badly we needed a better cleaning without even looking through the house.
After we declined the tech informed me that he would not vacuum the dirty stuff out of the vents and it would all sit there in our furnace. The tech left a mess and skipped several vents. He didn’t even really clean them. He used a blowing device for 5 seconds on each vent, which I could have done with my office air compressor I use for keyboards. Now that we weren’t purchasing the additional services, he tells me that our vents aren’t bad at all; probably so he can hurry up and leave. I checked the work he did and I could have done a better job with a duster. He didn’t even open the vents.
He then tried to leave without cleaning the dryer, which was part of our deal and he knew it was. When we confronted him, we decided to just let him leave cause we just wanted him gone.
The tech was driving an unidentifiable white van with out of state tags, so I’m guessing they move around a lot. He was in and out of my house in 30 minutes, with 15 of those minutes being the manager rudely trying to pressure us into spending another $ 275 (then it became $ 200) and another 10 minutes of the tech slowly unwinding his ball of cords. His actual work took about 5 minutes.
This is a scam and LivingSocial needs to remove this business if they care about their reputation. I’m just mad at myself for not checking reviews before purchasing the deal.
Beware: their website says they have 3 locations (Springfield Township, NJ, Alexandria, VA, Washington DC)

If I could give negative stars I would. I don’t understand how this company stays in business and why Living Social keeps accepting voucher requests from them. Robert (office mgr) is a complete scam artist as are all of the technicians. They tried to tell us our condo was a 4-​story (its only 2) and it had 2 AC units (only has 1) and based their ridiculously high quote on those lies. When speaking with Robert, he cursed at me, overtalked me every time I tried expressing my concern and displeasure with their rip-​off of a service, and hung up on me after using extremely profane language. This company needs to be reported to BBB immediately. Oh and they even denied having a Unilocal page, although clearly their number is published here. STAY FAR FAR AWAY!!!

Horrible! Liars! Department of Labor should be called. They attempted to insult my intelligence (Robert) the manager wanted me to pay $ 190 after his initial quote of $ 260 or so. He was blaming me for not reading my voucher correctly as I had three returns. He was rude and disgusting and I eventually made the technician leave. He threatened me and told me amazon will not refund my money. Robert also made this visit a sales call. I told him to clean all the air ducts and the one return as per my voucher requirements and he refused making up a lie about how it would cause a fire. Liars! And amazon refunded me. I hope they are shut down by the state. Run

WORST COMPANY EVER. I don’t even want to give 1 star!
I never write reviews but this had to be my first time. These people are ridiculous and overcharge on everything. Got a coupon from Living Social to clean all the vents and dryer. However, after seeing everything, the manager began talking about charging for so many extra things. After that, we made a deal to just do the entire dryer vent (20ft) for no additional cost.
Here’s the worst part, the technician only took 5 minutes, cleaning perhaps a fist full of dirt out and said he was done. 20ft of dryer vent with only that much dirt, COMPLETE RIP OFF. And on top of that, he left without us having signed anything agreeing to his work being satisfactory. After calling the manager, he explained that he instructed him to leave and it’s clean because he said it is, without any proof. Unbelievable!!!
NEVER EVER EVER AGAIN!

Terrible scam. I bought the living social deal and had the same experience as the Steve M. The company convinced me that the voucher did not cover all of the vents in my house so I ended up paying an extra $ 85 to have the technician clean all of my air ducts. In addition, the technician did not have a receipt so I had to call the company and ask them to mail me a receipt, I am still waiting for this receipt… Do not purchase this living social deal and do not hire this company to conduct any maintenance on your house. It is a rip off, Im not even sure they performed any actual work on my house, aside from taking out my air filters and telling me to replace them myself.

RUN!!! If there was a 0 star, I would pick it.
Unfortunately when I bought this deal there were no reviews to see. I got the Living Social larger deal which was unlimited vents, 1 main, 1 return and the dryer vent. We live in a 4 story townhouse/​condo (much smaller/​shorter than some larger homes).
The guy came and when we opened the door there was no greeting just «I need your coupon» like we were bothering him. He went to his truck and came back and said he needed to see the furnace.
Same story — we were told we have 2 mains and 2 returns, so to do the whole system it would be $ 224 more. I know for a fact that we have 1 main and 2 returns so I said we would have the extra return done (for $ 35 instead) and we only had one main. He said no he needed to do both mains but we disagreed. He also said he could not do our dryer because it is upstairs near our bedroom and he could not reach the vent (without looking or anything). So he called his boss (in front of us), told him we only wanted the deal, and the price he quoted and we declined was $ 224. There was some mumbled discussion back and forth. As soon as he hung up he said our place was too big/​tall for his cleaning hoses so he couldn’t do anything and went to leave. I asked for a refund and he said no but he would clean our dryer vent instead. WHAT?! Not sure what world this company is operating in but this is going to be my first BBB complaint ever.

Tien L. hit the nail right on its head. The same thing just happens to me. (Read my nightmare)
First the person that showed up to my residency decided to stop by at 9pm and not even call. He was supposed to be at my house at 6pm; Not gave a reason why he was late or anything. However the first thing he said to me when he walked in was, «did someone explained to you, your coupon»… I’m sorry I thought the coupon was very clear… than he started to mention all of this numbers like Tien L mention in his review. I declined all of it since it was ridicules. I talked to his mgmt and gave me a «super deal». The «super deal» was that he would do everything for $ 100…I unfortunately agree to it because I felt corned in.
The guy literally spend 40min cleaning the vents. He just blew them off and that was the super deal and the magnificent job (sarcasm). Not only did he just blew dust around but strained my white carpet with dirt but also bent the vent cover. When he finish, I told him I wasn’t paying anymore dollars out of my pocket after seeing such a lazy job. He got in contact with his mgmt, and started speaking in a foreign language. He passed the phone to me and the mgmt started screaming at me and making threats… where’s customer service with this company!!! I hanged up the phone and I told the person to leave my house and he wouldn’t, after telling him multiple times that he need it to leave immediately he finally left and slammed my front door as he walk out.
I wish I would’ve seeing all of this reviews before buying the deal from living social. As for Living Social, you should do some research on the companies!

Just an awful experience with this company. I ended up purchasing the living social deal on 10÷13÷12 and two days later scheduled an appointment for 11÷17÷12. Yes, your math is right. I scheduled my appointment one month in advance. Well the 17^th comes around and they call me in the morning and leave a message asking to confirm. I call them back about an hour later to confirm and they say they are busy and will call me back in about 30 minutes. Well no call ever comes. 3pm comes around. No one has shown up at my house and no one has returned my call. I call them and they tell me, after waiting on hold for about 30 minutes, that no one will be showing up today because their van has broken down. I guess having my phone number on hand, saying they’ll call me back, and knowing their van has broken down for the day doesn’t warrant a call to the customer who scheduled them a month prior. They go on to say their first opening is in December. I tell them that is unacceptable and they end up booking me for ¹¹⁄₂₄. I go on to find out that they didn’t record my living social deal when I originally spoke with them on ¹⁰⁄₁₃ and, as a result, were trying to charge me a lot more than what the deal was for.
Fast forward one week to 1pm when they are scheduled to arrive. No one from duct masters has showed up yet, despite confirming an arrival time of between 11 and 1 the day before. 2pm rolls around, so I decide to call them. After 52 minutes of being on hold, they say they are extremely busy and will have someone out at 4. 4 comes and goes and I call to find out where the guy is. He says he is now showing up at 5! 5 comes and goes, but I have his direct number he says he’ll be at my house in 20 minutes. This goes back and forth goes on until 6:30! Awesome. The guy finally shows up and then he tries to go on to tell me that cleaning the entire system is now going to cost upwards of $ 300 because my house is so large. I try and get him to explain that this doesn’t make sense based on what was on the living social deal and that his explanations aren’t making sense, so I just ask to speak to his manager. After a long back and forth with the manager, they end up taking care of it and the guy leaves around 9:30pm. Needless to say, what a horrible business.

Total Scam!!! Like Lisa H., they tried to convince me another $ 275 to do the whole house. Robert (mgr on the phone) offered me $ 275, then $ 250, $ 225, and all the way down to $ 130 cash for the whole house. They didn’t even do the dryer vent for me. Joe (serviceman) tried to tell me my coupon excludes dryer vent and i should read the coupon more carefully.
He air sprayed my vents, return ducts, and left a mess on my floor. Didn’t bother cleaning up or anything. Doesn’t even put his name on the receipt.
This company is a rip off!

I purchased an online deal for $ 50 for duct cleaning unlimited vents, 1 main, 1 return and the dryer vent also, they never showed up! incredibly poor customer service, bad manners.

This company is a scam. I purchased an online deal for $ 50 for duct cleaning unlimited vents, 1 main, 1 return and the dryer vent — it ended up costing me another $ 200 to get the work completed satisfactorily. In a 1300 sqft townhouse. I’ll never use them again. DON’T BUY THE LIVING SOCIAL DEAL FROM THESE SCAMMERS. Get more than one quote if you’re getting your ducts cleaned. They know that most people aren’t familiar with the terminology of the industry, only getting ducts cleaned once every several years. Make sure you get your quotes from multiple companies and don’t buy any online deals.