Evans Heating and Air Conditioning Repair

Fred called to cancel ten minutes before the scheduled appointment. I had to take the day off to wait for him, and I was left sitting in an apartment with no AC — It is 88 degrees outside.
The excuse: I live in a highrise (a 9 story building), and they do not service this type of buildings. I mentioned that the AC unit is inside the apartment, but this did not make a difference. He could have mentioned that they do not service apartment buildings when I called to make an appointment. Very disappointed.

Fred was excellent and masterful in installing a new humidifier for our AC. He was on time and extremely professional with his performance. Highly recommended. Will be contacting his son to install our other home in Brambleton, VA.

I would highly recommend Evans! Fred was very upfront honest and professional and showed up on time for my scheduled appointment. In addition, Fred called to let me know that he was on his way. Fred also shared a number of tips that I found to be very helpful and save me money in the long run.

I am currently basking in frosty cold air for the first time in a month thanks to Evans. I had been trying for three weeks to get a different company to come fix my AC and I finally gave up. After reading the Unilocal reviews for Evans (yes, try actually reading them, people!) my boyfriend saw that this was obviously a company that cared enough to do good service and follow up with concerns.
Fred Sr. told me that he would have his son call me back to schedule an appointment, and I got a phone call within 10 minutes.
«I hear you’ve been having trouble with your AC,» Fred Jr. said.
«Well… I’ve been having trouble with my AC and I’ve been having trouble finding someone to come fix it,» I laughed.
«You’ve found someone to fix it,» he assured me.
Fred Jr. was at my house within two hours and got to work. He told us what he thought the two problems might be, and that he would check the simpler (read: less expensive) problem first. When that wasn’t the issue, he called my boyfriend over and showed him the obvious indicator that proved it wasn’t the issue. Then he explained the possible second issue and got to work checking that. Bingo! He patched it up and we immediately got cold air.
At the end of the appointment he verbally broke down our invoice and explained to us why each cost was what it was in terms we could understand, and offered to send it to us via email for reimbursement from our landlord.
Highly recommended!

Spoke with Mr Fred Evans, who I have heard of for quite a while and set up an appointment at one of our properties for a FREE inspection. Didn’t get the best feeling working with others and Fred showed up on time and agreed to a good price for the work. I needed a good cleaning on a heat pump inside and out and a filter and Mr. Evans even replaced several valves that were worn and possibly allowing leakage. I am thrilled with the work and trust him to take on additional tasks for my business. There was, at no time, a sense of being «taken for a ride.» Made my week!

Fred was great. It was the great heatwave of 2012 and after calling half a dozen other companies and leaving messages that weren’t returned, I turned to Unilocal and found Fred Evans. Fred answers his own phone and when he says he’ll be there he’s there, usually early. You don’t ever feel like you’re being hustled by Fred, he treated us fairly and honestly. He fixed the a/​c and stood behind his work when it went down again. This is one of the few repair services I’d recommend without reservation.

Completely unprofessional. I was strung along for a week and eventually ignored.
I recently moved into a new place and the air conditioner didn’t work, so I called Evans on a the Saturday before Memorial Day in hopes that I could set something up for during the week. Fred said he might be able to fit me in on Tuesday afternoon, and that he would call me to let me know (so I could leave work and meet him). I got no call on Tuesday, so I called him. He said he might be able to make it out on Friday, and that if he couldn’t he would definitely come on Saturday. No call on Friday, so I left a message with Fred to try to set up a time on Saturday. I never heard back. I called another company who was at my house in 45 minutes.

I had a great experience working with Evans. Our air conditioner went out right before Memorial Day. I expected it to take forever to get someone out to look at it. Fred was responsive and fit us into his schedule always calling to keep us posted on his timing. He fixed our system within 30 minutes of arriving leaving us with a nice, cold house. Great service.

I was very happy with Evans. My heater system failed and they were very responsive and helpful. There work was very good as well. I would certainly use them again and will recommend them to others.

Very thorough and detailed work. Have had multiple contractors to check a difficult problem to solve, and they were the only ones who seemed to get it right.

Based on the decent Unilocal reviews, I decided to circle back with Evans Heating and AC for an estimate on replacing the shoddy duct-​work in my attic space. This is the same project that Evans blew off an inspection appointment for in May. (See my previous review.)
Evans *did* manage to show up this time to survey the work, made some additional suggestions, and promised an estimate. But then… nothing.
One week, one email, two voice-​mails, and a phone call later, I finally manage to get in touch with Evans. They promise they’ll have the estimate for me that evening, but once again… nothing. Apparently these guys either don’t want, or don’t need, the work and are simply too lazy to tell prospective customers that they have no intention of actually following-​up.
I’ve now wasted two work days at home on Evans. I won’t waste another, and neither should you.
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Please read Mr. Evans response below which is inaccurate and disingenuous. Mr. Evens never at any time stated that what I requested would be a code violation. In fact, the situation with my basement is already a code violation which I am trying to mitigate with repair work.
The situation in my attic is also unsafe with respect to putting in fiberglass insulation. But Mr. Evans suggestion for the attic was to replace the entire system, not just the shoddy ductwork. The auxiliary heat and AC system is new and does not need replacement. Mr. Evans is attempting to make an excuse by stating that I was set on a particular course of action, but since he never forwarded a proposal, never followed up except in response to this review, he has no way of knowing how I would react to a discussion of alternatives that were ‘within the code’.

After writing this review, I had a long, reassuring, conversation with Fred Sr. He explained to me in detail why they did what they did at the time, and why, in their judgment, all of the work that they did needed doing. He seemed genuinely sad that I’d had a less-​than-​perfect experience and not given them the chance to fix things at the time. And he offered to refund part of my money if I still felt like I’d been taken advantage of. I really appreciate those gestures, and they make me feel a lot better about the experience.
So I’d encourage anybody who has questions or frustrations with the Evans team to bring them up at the time. They may well be able to address them, as they did mine.

Unreliable. Called several times to get them to come and do regular service call of HVAC system. They called at the appointment time and gave excuses as to why they could not make it. I took the whole day off work for them and they were not ever decent enough to keep their appointment. No way to run a business.

This father-​son team improved my a/​c quickly & politely after John C Flood cost me thousands with little to show for it. I’m not going to bore all of Unilocal with the details, but i called on the Friday am before the 4^th of july, and they came out that day to inspect. They provided prompt service, and our house is the coolest it’s been since I moved in four years ago.

I contacted Evans Heating and A/​C after reading the reviews on
. I only needed my A/​C unit tuned up. The father-​son team arrived promptly at their scheduled appointment time and the pricing couldn’t be beat. I highly recommend calling them before your A/​C unit breaks down.

When my relatively new heater went out early this spring, I called Evans after reading some reviews on Unilocal.The Father-​Son duo was able to come out the same day. They arrived on time and were very friendly and honest. It turned out to be an electrical problem and they were able to fix it without any new parts, so I was only charged the service fee for coming out. They even gave me some great inexpensive home remedies for maintaining my system. I will definitely continue to use Evans for all my HVAC maintenance needs.

Fred Evans and his son, also Fred Evans, are terrific. They came to my house within days of my first phone call requesting a heat pump system check-​up and evaluation of whether I needed to replace the current system. They laid out my options, from continued maintenance and repair to installing a completely new heat pump and furnace, in a very straightforward manner and answered all my questions. Within just a few weeks, they had ordered and installed my new system, leaving minimal mess behind. Throughout the process, they checked in regularly over the phone to keep me apprised of each step. They also couldn’t be nicer or more polite. I highly recommend these guys and plan to keep using them to maintain my system, which, so far, seems to be working beautifully.

I had Evans back out to my house to install a whole home humidifier. They were extremely responsive and came out to my house to give an estimate and fit me with the proper humidifier. I even asked them to install a more expensive unit but they explained why it wouldn’t be a good option and why the unit they installed was right for the job. The price was as good as it gets.
After installing the unit they serviced my furnace and noticed a natural gas leak outside my house. The instructed me to immediately call the gas company to get this fixed. I did not notice the leak which was due to a rusty pipe.
Evan saved me from a potential disaster. Heck they probably saved my house/​life since it was evident that the leak had been occurring for a while.

I called Evans this summer when our air conditioner was having issues. They came over that afternoon to inspect the problem and told us the issue was our thermostat. We were happy to learn they could order a new one and install it for us. After I didn’t hear from them for a couple of days, I called to schedule the installation. The older Evans told us they had been very busy since it was the high season, but he would give us a call back. Two days later I called again and was told the same thing. We never heard from them again!

My air conditioner went out on Memorial Day, and after calling around and hearing that the next appointment was a week away I found Evans. He met me at my house the same day! Totally awesome. The problem turned out to be low coolant levels. He recharged my system and all was well and cool again!
He pointed out that my coils were filthy and he offered to clean them as a preventative measure.
Really nice guy, and I would recommend him to anyone.