Grand Hyatt Washington

This place is horrible. I would rather go to the DMV than stay at this hotel again. It’s an embarrassing for Hyatt hotels and I will never stay here again. It’s as if this hotel is owned and operated by the government. It runs just as poorly. The photos on the site and on here are misleading and make it look like a palace compared to what it really is.
Some specific examples:
1) The staff had no interest in servicing their guests. If I was told «No» once on the phone, I was told 100 times. I was not asking for a ride to the moon either. Rather just directions, information, etc.
2) I was there four days and not once were my water bottles replaced in my refrigerator. My room service tray from 8am was still there after a day and a half. There were no amenities whatsoever in the room. I had no drinking glasses after day 1.
3) Room service closes at 1am. Every time I would call down to the desk, or room service or whatever, it was as if the person on the other end had just awoken from a nap and was angry at me for bothering them.
This hotel is not necessarily cheap to stay at, however the décor, the rooms, and the service are as cheap as you get. Hyatt should be embarrassed and immediately apply for Undercover Boss.

As I sit here in this despicable excuse of a hotel with zero amenities I am trying to find the words to explain how bad it is. But, frighteningly, my blood sugar has dropped so low… I simply have brain fog. What can I say?
After arbitrary hours of trying to fit in with the Hyatt’s general «hotel policy» it became abundantly clear that’s there is no food, drink or service.
This place has nothing. Zip. «Room service» (I.e dial 54 and have a terrible time explaining to the murmur of the dial tone how hungry you are to an answering machine that insists on gloating how unhelpful it is) gives you a busy line and the «nighttime staff» (aka crude excuses for professionals who are present for the exclusive purpose of helping you ponder any alternative option other than the hotel itself for whatever it is you need, but have a inversely fetish hunger for explaining why they cannot help you in whatever facet you require.) Fellow Unilocalers, you have been warned. If you stay here you will become this emoji. life is simply too short. Like why.

I stayed at this hotel because I had an event to attend to at the Verizon Center and this is where I stayed for the weekend and the one thing I appreciated the most of this place was the accessibility. Flying in from DCA my friends and I took the train and the hotel has their very own entrance from the station, so you don’t even have to go up to street level. And if you decide on taking a cab, it’s very close and reasonable. In addition to the accessibility to the airport, Verizon Center is walkable and to the other DC museums and restaurants around. But if you’re looking for something open late night, the shops within the hotel close early so your best bet would probably order room service.
The hotel itself is nice, the lobby is beautiful which has great decorations and modern furniture. It’s quite large since there are also other shops around and as well a meeting venue on the bottom floors, it’s a great place for a meet up. I stayed in a 2 bed room and it was pretty standard size with a fridge, closet, TV and cabinets. The bathroom was a good size as well. The bed, pillows and blanket was comfy. I’d stay at this hotel again if I’m in the area.

This is a great centrally located hotel. Minutes from the White House and quick cab ride from Union Station. It is clean and modern, with the lobby looking recently remodeled. I enjoyed staying at this hotel. The staff were great, especially in the Grand Lounge. The check in turnaround time though was far too long. It was roughly 2.5 before we got the room.

As a Hyatt Diamond member, I spend a good chunk of my life in their hotels. My latest «adventure» away from home brings me to this hotel. There are some aspects of the hotel I like, and others that could be improved or just have to be accepted.
Positives:
* The hot water actually is hot.
* The Pure rooms include a decent air purifier and have the pillows and mattress encased.
* The pillows are fluffy and bed is comfortable.
* The club room layout encourages people to spend time socializing with their friends or families.
* When you order room service, you are told a specific time of delivery. If they are running a couple minutes late, they will call your room and let you know.
* The towels are soft (for the most part).
* It is conveniently located to the Metro. You don’t even have to be exposed to the elements.
* The nightstand has two drawers and an open shelf, while the dresser has six drawers. This definitely comes in handy when you want to keep your room tidy.
Negatives:
* The club room serves limited food choices.
* The bathrooms do not have hair dryers and flat irons in them. You have to ask for them to be brought up.
* The desk is oversized (great if you are working). This limits the already limited floor space. If you need a cot or crib, you may be out of luck.
* The garbage cans are the perfect size for Barbie but not for the rest of us.
* If you enjoy looking out windows, you will be disappointed. On the other hand, if you prefer looking at a wall covered with drapery, you will be happy as a clam.
* The security lock on the door does not prevent hotel staff from entering. Make sure you have the privacy sign on the door during the housekeeping hours.
* The hand towel is located in a weird spot.
* The TV channels are limited for those who do not want to watch sports. Sorry. No BRAVO or Lifetime amongst others.
* The bathroom has one light option – bright. No dim lighting for those who are romantically inclined or for those who like to wake up gently.
* The walls are paper thin. You hear every slam of the fridge/​safe cabinet or crying child or obnoxious teens listening to Justin Bieber. Remember you will hear your neighbors and they will hear you. (Tip: A rolled up sheet under the door helps muffle some hallway sound).

This hotel is terrible. Staff are rude. Lobby is so loud and staff are rude.
Checkin process takes too long. Staff are rude. No rooms are ready at 7pm even if you have a confirmed registration.
There was an event in the lobby with loud music past 10pm on a work night. I could hear it in my room plain as day.
Did I mention front office staff are rude. Next in line. Told t go back to the ropes after waiting ten minutes.
Hallways really nasty dirty on Sunday nights. Room service trays everywhere. Ugg.

Yummyyyyy food !! A very different concept !! A must visit place if you are craving for Indian food !! The spices blend perfect! It is worth the price !! Loved it !!
Will visit for sure when I am in town the next time !

This was my first visit to this hotel. I will not be returning. The rooms were adequate, however I expect more than adequate for a Grand Hyatt and the price that goes with it. The sheets and towels are very scratchy and uncomfortable. The shower made a very loud noise while in operation. The service both from the front desk and the valet was poor. The only redeeming quality of the hotel is the location. The lobby has a Starbucks, service here was excellent.

I enjoyed staying at this hotel, its truly right in the middle of all tourist attractions in Washington and very well kept. Staff is nice and service is good.
They need to get on top of the room service and they lack cleaning the left over trays in the hall ways.
I would stay here again.

Big, super anonymous city hotel.
I stayed whilst there was a cyber defence convention being held, which was interesting if you’re in the cyber defence industry I guess.
I prefer the Du-​Pont circle but this is a-​ok.

What a beautiful hotel! I was 100% impressed with the staff’s dedication to customer service. I stayed here for 3 nights at the end of September for a conference. My organization mixed up my reservation, and upon trying to check in found the mistake — my no room turned into an upgraded room in an instant, even though it was NOT the hotel’s mistake. To top it off, I saw the desk clerk who checked me in the next day, and he asked me how my stay was going and if all was going well with the new room. I was so impressed that he remembered me!
Also while there, one of our attendees fell while out sightseeing. He made it back to the hotel okay, but he ended up needing to call 911. The hotel met him at the door with security, got him up to the room, and stayed with him (with us) until EMTs arrived.
The hotel location connects with the metro and is right in the heart of downtown. It’s an excellent location with great staff!
They have my vote to stay there again for our conference next year!

Fantastic hotel experience in the heart of downtown DC. Very clean, pleasant staff. From what I understand, the building underwent a renovation this year. Nice room – I had issues accessing wifi, and the front desk attendant walked me through how to connect. I also had to call about my TV, as the signal wasn’t working properly – very quickly, a gentleman showed up to fix the problem. Incredibly helpful and prompt, all around.
I didn’t partake in the Starbucks or attached restaurant, so I can’t speak to those. But the location is very accessible to downtown DC establishments, and my view overlooking H Street was amazing. A little steep at $ 320/​night, but I was on my company’s dime, so it was a little bit palatable.
Definitely recommend!

Pretty nice place.
We somehow finagled some deal with points so that we stayed on the Club Floor. It really wasn’t worth the amount of points we dropped on the upgrade. Without points, it would have cost $ 60 and I would have been very mad if I had spent that.
The room was nice enough but in no way above average and actually on the cozy side. One big perk of the Club floor was a Club room or Club lounge or something which was billed as serving breakfast, hors d’oeuvres and a dessert in the evening. Unfortunately, each one of these events was very disappointing: the breakfast was just cold fruit, pastries and oatmeal; the hors d’oeuvres was a selection of cheese and stale bread and the dessert was a mystery because they apparently ran out of it before we got there.
Everything else, like the lobby, front desk, room service and the amenities, were quite nice.

Nothing really «Grand» about this Hyatt.
The central location is very convenient and the lobby is nice, but that’s just about all the pros.
The rooms are a good size but a bit outdated. The walls are paper thin. I had to request several toiletries that are usually waiting for me in a Hyatt room (such as a shower cap and q-​tips).
There’s about 5 elevators but there’s only 1 running at any given moment (and thus takes forever to stop at multiple floors).
The pool is pretty small and just feels yucky. After ten minutes in there, it was overrun by kids.
Oh and speaking of kids– there was some sort of gaming competition and there were TONS of parentless kids staying at this hotel. Of course by no fault of the hotel management, but the kids were loud and rowdy.
Luckily I had used a Hyatt platinum anniversary night to stay here. I would never pay full price for this hotel.

Very disappointing. I booked the hotel because it was close to the conference center 2 months ago and had to pre-​pay. Parking in DC is always a challenge but it appears the off premise parking is exceptionally narrow for a full size rental. When I checked in I noticed the hotel was under construction and smelled. I won’t attempt to describe it just use your imagination think rotted food and you will be close. Now I understand why I had to pre-​pay, so I could not escape to better accommodations.
I’m sure that once the construction is complete and the rip up the carpet it will be nice. I just advise you to check in advance as this is reminds me of spring break in Daytona kind of gross.

The main thing I like about this hotel is that its literally only a 5 – 7 minute walk from the White House if you’re here as a tourist. Not a bad walk to some other historical monuments, memorials and museums… perfect location. Also a 10 minute ride from the airport barring traffic.
Nice lobby and has a Starbucks and a bar/​restaurant to boot. Very nice staff as they made sure they gave us fresh linens upon request. The room itself was a pretty nice size and included a fridge in case you brought drinks or had leftovers from dinner. Also the Metro subway line is in the hotel which is convenient if you wanna make your way out to Virginia or Maryland. The only issue I had with this nice hotel was that the elevators were a bit slow even in times where it wasn’t too busy. Lots of people started taking the stairs LOL.
Good spot to stay in if you are here on a tourist mission, holding a conference or having a wedding as I saw happening.

I stayed here during construction in 2015. Note, do NOT EVER stay at a hotel during construction. It’s loud and looks like some sort of explosive device went off.
That aside, this is a nice hotel, with good service.
The rooms are good, not especially large, and the bathrooms are larger than most hotels.
The bar is nice, with expensive drinks, but hey, you expect that at the Hyatt.
The concierge lounge was nice, with drinks and small apps in the evening… and breakfast and snacks during the day.
Parking is expensive, but this hotel is right on the Metro, so ride the train or cab it to avoid $ 50 a day parking.
Overall, a good hotel. Clean, decent, and a bit pricy.

I was fortunate enough to join my wife on her business trip, so the room was free! :)
Chances are your employer is paying you to stay here, so its probably free for you too. Otherwise its about $ 200 weekend nights, $ 300 weekday.
–Friendly Staff
–Big Roomy Rooms
–Big LCD TV
–Clean
–Metro Center Metro station built in… very handy!
–Fridge for my wine and beer.
–Big comfy bed
–Air is so dry you’ll wake up with a sore through… bring a humidifier! But if you forget the hotel supposedly has them for free.
I’d stay here again… if its on someone else’s dime again. But if you’re rich, $ 300/​night shouldn’t be a problem for you.

The rooms are gorgeous and I had the most comfortable sleep of my life here, surrounded by pillows and in a bed with a cool artistic light-​up headboard. The service is spectacular, and one of the managers even allowed me to access the recreation center early in order to take a shower and clean up for a conference I was attending on a lower floor. Conference facilities themselves are great, with large and small rooms available. I spent three nights in luxury here, and it’s walking distance from great bars and restaurants and a short jump to the Capitol building where we were lobbying. There’s a metro center connected to the hotel so you can get anywhere in the city.
My only issue was the $ 300/​night pricetag while the place was undergoing construction. I really hope the final floorplan still includes the cool indoor water features and green trees, but I get the feeling that it won’t. I’m crossing my fingers, though, since that interior design definitely made the interior rooms feel special and made the hotel have a truly iconic feel to it.

This place was great. I cashed in on some points but I will try to stay here even when I need to pay. The room was comfortable and larger than I expected. It’s in a great location and has a direct tunnel to the metro center station.
You will definitely want to ask for an exterior facing room. The construction was quite loud while I was there. One thing that was nice was that they started working around 9 in the morning, not the crack of dawn. So they are being respectful with the noise they are creating.
Even with the lobby construction, this was a great place to stay.

Gros, grand (le nom n’est pas de la pub mensongère) hôtel bien standard et bien américain (ah, la bannière étoilée XXL qui pend au plafond du hall central…) à proximité du quartier gouvernemental: la Maison Blanche est à quelques minutes de marche.
La machine est bien huilée, le checkin /​checkout est efficace, la chambre (récemment rénovée) confortable et agréablement éclairée, l’emplacement idéal… on est donc réduit à râler sur des détails irritants: le WiFi payant (seriously? à ce niveau de gamme? ça se voit qu’on n’est pas en Silicon Valley), la petite bouteille d’eau dans la chambre à 3 $ (ridicule), la baignoire évidemment à l’américaine (20 cm de profondeur et débit du robinet non réglable) ou l’ascenseur qui a ses vapeurs (joue parfois à l’omnibus à la montée puis à la descente, déroutant, puis très casse-​pieds quand on comprend lentement que le chemin depuis le 7ième vers le rez-​de-​chaussée en passant par le dernier étage allait être longuet) (je sais, j’aurais dû prendre l’escalier, mais j’ai cédé à la facilité).
Il y a au rez-​de-​chaussée un Starbucks et un magasin de souvenirs, ainsi qu’un bar-​resto. Au 1ier sous-​sol, un autre bar-​resto moins smart, orienté sports.
PS pour jeter un œil à l’intérieur: