H&M

Everyone is aware of what the h&m style is. This place has done itself well with a larger home section as well as adequately stocked childrens and mens section.
However:
I have to take away stars for lack of cleanliness/​orderliness. I also have to take away stars for the fact that they no longer accept phone calls to the store. What? I had to call the 1 – 800 and deal with a very rude customer service agent to get an item on hold for me at the DuPont circle store because this one doesn’t take calls. I think that’s ridiculous regardless of what the price point for the store is. At the end of the day, it’s better than forever 21 and their «from hell» return policy.

I kept wandering farther and farther into the store, slightly disoriented by the layout of the store. This place is much larger and deeper than its M St. storefront would suggest. Women’s clothes are up front, home in the back, men off to one side, and children off to the other. A couple of cashiers are in the middle of the store, and I thought if your item buzzes on the way out, you’d have to fight through traffic to get the tag desensitized.
The person working the dressing room on Friday morning was nice. The rooms are kind of small with harsh lighting so I ended up stepping out and looking at myself in the common area.
The housewares were littered with sale stickers and slightly messy. In fact, the whole layout was kind of cluttered and uneasy to navigate. There’s a lot of merchandise but walking through felt like wading through a sea of stuff.

Very few young kids options. I left the line because it was NOT moving and no other associates were helping with check outs. Will not return to this location.

THE STAFF IS HORRIBLE!
Today I went into H&M looking for some tops. I’ve worked in retail and know the the feeling of being exhausted after a long day of work. The cashiers at the registers were being SUPER OBNOXIOUS! Complaining about how they had to leave and that the line was long. They even started to bad mouth a elderly lady!!! NEVER GOING TO THIS H&M ever again! Save your self the headache.

The employees at this store were extremely rude and unhelpful. I felt like a nuisance going into the dressing room! While checking out, my cashier who was ringing me up began to argue with another cashier. It was really off-​putting. Although the clothes are fine, the shopping experience was anything but fine.

Horrible service, extremely rude staff. Once my credit card wasn’t going through and the woman was yelling at me and called me a «dumb ass white girl” — I’m not even white, I’m Latina, but that’s beside the point. I work in the service industry and I know it’s stressful etc. but nothing demands that type of behaviour or response.

The rennovated H&M is nicer than the older one. Everything about the store is cheap from the prices and the quality of the clothing, but it’s still nice to have a cheap option in Georgetown where everything else is incredibly expensive. This particular store is unique with a home goods section. I’ve never seen that in any other H&M!

They have added a home section to this store, which is pretty neat! Reasonably priced items which make your home a bit fancier!

Super big. SUPER SUPER big. with so many different types of styles. I didn’t go into the dressing room b/​c the line would’ve gave Georgetown Cupcakes a run for their money. Instead i just guestimated and took the clothes home, tried them on and returned them later. Their home section was very nice– although i was confused by what each item was– it all looked like cloths to me. I wouldn’t say the home section was «cheap», but there was a decent clearance section which pillow cases and towels that were a STEAL.

I don’t shop at H&M regularly, but I was impressed by the great deals. A lot of the summer shirts I’d never wear, but the winter stuff was all nice. It’ll be cold again this week, so I can sneak in a sweater or two. Although the Georgetown clientele can be a bit on the elitist side (the sorority girls, anyway,) the employees were friendly enough, and there wasn’t a huge line in the fitting room area or at checkout.

While I feel most of their clothes are cheaply made, I love that this store has a home goods department. However… I saw a cute bunny eggcup in the window display as I was passing. That is what drew me in. I did indeed go in. I wanted to know how much the eggcup was, but the security guard told me they don’t like customers messing with the window displays. Okay. Cool. He pointed me to the Home Section. I searched for the eggcup. I saw the table, and there were cow eggcups, but not a little hare to be found.
I asked the saleslady if she had any and she said they were sold out. I mentioned the window display and she said, «Sorry, we are not allowed to take from the window display. You can leave me your email, and we’ll let you know when we change the display.»
So, they don’t want to make a sale? I know it’s only $ 3.95, but I don’t want to come all the way back to Georgetown. My Silver Spring H&M doesn’t have a home section. The silly thing is that there were about six chicken ones, four of another, and two bunny ones in the window, so someone obviously took from there. And what’s the point of having it in the window if you don’t have it in stock?!
Silly business practice H&M! Eggcups are for eggs in the shell for breakfast, not window displays. :)

I purchased a hoodie on 3÷24÷14, a few days after purchasing it I noticed it had a hole. I attempted to exchange it on 4÷3÷2014 for the same product. I would have done it sooner, but I am a physician and therefore do not have much free time. The manager denied it. I was sold a defective product, and H&M refused to exchange it for a new one. Inspect what you buy thoroughly, because this store does NOT stand by the products they sell.

Convenient location for public transportation. Good selection. Inviting atmosphere and pretty clean. It’s surprising expansive once you are inside. From the narrow entrance I did not expect this H&M to be this big. It goes on and on, with not just women’s but also kids’ and men’s departments.

H– ousewares?
&
M– en’s department!
H & M Georgetown has finally, finally, finally decided to man up. Well sort of. A change in location with an expansion of square footage expanded the possibilities. The Washington metro locations have never been up to par with NYC or international locations… until now.
Um, friggin hello men’s department! For years the former location liked to pretend that it was a women’s store with a small homage to the male gender. It always reminded me of the old Victoria Secret catalogue that had one odd page that featured men’s underwear. Don’t judge me. Now there are more selections and more options that can cater to a variety men. Not all of us have that slender European build that can pull off skinny jeans and that peculiar scarf-​like-​neckline-​sweater-​thingy. Thanks for giving the other 90-​something percent a little something to think about.
Girl! IKEA is gonna be pissed when she finds out you stole a few clientele from her bathroom/​bedroom isle. Fear not! My masculine side felt completely ignored by the merchandise and my feminine side was looking for IKEA’s price point and better prints, patterns and color options.
Summation: A little botox never hurt anyone, but sometimes a facelift works wonders. Disregard former reviews and check out H&M 2.0

No handicap accessible entrance and stairs make it almost impossible to shop with a stroller. And given its holiday shopping season you would think there would be some greeters to help. I guess they have to keep costs down somehow!

This H&M has a bigger inventory compared to the ones I’ve visited in CA. The prices are around the same. I find this branch mediocre – nothing really stood out to me.
Don’t get too discouraged, you may find some awesome finds in the sale section – as I was browsing, I found $ 5 pants; too bad they didn’t have my size is stock, or else I’d definitely get them!
Location wise, it’s great – near the Metro Center stop.
Go here if you need your shopping fix after visiting the nearby Madame Tussauds!

Ok customer service, but happy with the clothes my brother was able to find here and not in NY. They had a good selection and available sizes on sale. Happy to find items for everyone, but not for myself. Maybe next time!

This location can range from four stars to one. Giving this branch a low-​ish 3.
The customer service is constantly non-​existent and there’s always long lines, but that is to be expected from H&M, the slightly higher-​end maker of easily disposable clothing.
I’m now starting to avoid places like Forever 21 and H&M unless there’s a sale on, as their prices are mostly based on the popularity of trends rather than the actual quality of the item.
Overall, this location is mediocre for US branches and awful compared to European branches. You can pick up some nice basics here, but expect to be on your own.

Whenever I’m In Georgetown I HAVE to go to this H&M.
They always have NEW STUFF and everything is very nicely organized and laid out. They also seem to have different things that aren’t available at the Fairoaks or Tysons locations.
Only bad thing is that the store is very tight and small even though its 2 levels…

I love the collection! The store has chic stuff! :)
I know lines are snakey, the place is not very well organized, but I still love it! Absolutely love walking in randomly and walking out with a bunch of funky stuff! :p