John’s Home Improvement

John’s Home Improvement
Quality of Work:
Grade A–
The work was completed next day on schedule. Work looks good.
Reasonable Price:
Grade B: I felt he was expensive, however, he had his men do extra work for me, so the value of the work performed was at market-​cost or slight discount. (Coupons were used and the cost of the work was still pricey)
Example: I was charged $ 8 per foot for material that retails for $ 22 per 10-​feet– over a 300% mark up.
Communication after Payment:
Grade F: I have not gotten the pics of my roof or an invoice for addendum service performed. I requested a invoice/​receipt for the additional service that wasn’t captured on the original contract, so that I could submit the additional costs to my insurance company. Over a week later, and, he has been MIA with my paperwork and roofing pictures of the documents damage and repairs made to the roof. My phone calls and emails have not been returned.
Warnings: If you used this company, make sure 1) you get competing estimates on the project and get the pricing itemize for material costs and labor costs, if you can. 2) Make sure you know exactly the size of your roofing repair project and what your budget is. Stick to what you need because Mr. John will try to up sale additional services that you may not need.
FINALLY: Make sure you read the back of your contract for the small print and limited warranty provisions. If you are workings with an insurance company, try to have them price out his quote against their metrics before you sign his service contract. If you proceed with Mr. John as your contractor, MAKE SURE you have all the pictures and/​or receipts and paperwork you need and due to you before you make your payment balance.
He is a nice man, but a smoother sales man… proverbially speaking: he will try to sell you a Porsche or a Range Rover when your budget is a GM, Ford, Honda, or Toyota.