Market Square Cleaners

Arguably the WORST tailor and dry cleaning service in DC. You will be overpriced for a terrible, terrible job that you’ll have to get fixed. Honestly, enter at your own risk.
As for the dry cleaning, 2 out of the 3 times I’ve brought in SIMPLE items for dry cleaning they have all come back with more stains than when they started. Things have been scorched, things have mysterious brown spots, and even buttons have been missing from shirts. It’s terrible. The man and woman who work there most days always try and deny that they did anything wrong — they’ve tried to tell me each time that I just didn’t «see it» when I brought it in. Right. So the very last time I went, I took a before and after picture just in case they tried to screw with me again. Sure enough, the white blouse came back scorched and they denied it. I showed them the picture and told them I wouldn’t pay and they FLIPPED OUT. Stupid.
Tailor wise, they are the worst effing people you could imagine. I brought in jeans to get a small hem and they butchered them entirely. I wish I took photos. They hemmed the jeans INSIDE OUT and created a visible cuff. It was so bad. Anyways, I brought them to VIP cleaners by Mt. Vernon Sq. who were able to add in a new hem and thankfully correct the horrible mistake that Market Square Cleaners made.
Bottom line, you’ll get your items back in worse shape than when you dropped them off.

I was looking for boot heel repair and they did an awesome job. Can’t speak for their dry cleaning but for shoes I will definitely come back!
I had two pair of my winter boots completely worn down on the heels (so much so that the inside structure was showing). Have been looking for a place to fix them up and was dreading that I would need to take it to some pricey hard-​to-​find cobbler store since most dry cleaners only do basic repairs. Turns out Market Square Cleaners actually does serious shoe repairs– the lady at the store was nice enough to provide an initial quote and said that she could follow up to provide accurate quote after the person that worked on shoes took a better look at the damage. She called me back the next day ($ 40 for the small pair and $ 50 for the pair that lost practically a quarter of both heels) and was reasonable for me since I’ve paid $ 20 – 30 for tiny high heel repairs, and these were large boot heels.
Had my fingers crossed on the results and less than a week later I walked away happy and ready for winter– great work, looked almost new, and the heel completely built back! They also did a solid polishing job and my scuffed up boots looked really fine! Highly recommend their heel repair for shoes– great service and good work.

For more than 15 years, I have trusted them with the most important items. This includes cleaning and repairing leather, expensive suits, shoes and linens. If something cannot be repaired, I patiently ask and they explain why. When possible, they will expedite. Most important, they will let you know up front if they cannot meet your crazy requests. They are not the low cost cleaner, but I am sure their rent is sky high.

I go to this cleaners all the time for alterations and dry cleaning and they do superior work! My cloths are always returned fast. Will post pictures when I return back from Kentucky. Anyone that has had problems with there garments here must have had issues before bringing them here. Great customer service!!!

Avoid this cleaners at all costs! I spent a lot of money at this place and the cleaning is inconsistent. That was one thing but one day they delivered my dry cleaning with a note that said «one item missing». I was going out of town and so I went back 2 weeks later and asked for my missing item – a $ 200 skirt. The woman pretended like she didn’t know what I was talking about, asked me if I lost the skirt and promised to look. I went back a few days later and they told me the woman wouldn’t be back until that afternoon. I walked by 5 minutes later and she was there! I went in and asked about the skirt and she told me that I lost it! How can I prove that it’s missing? I got upset and told them that they were not good business people in treating their customers that way and the man started cursing at me in a foreign language. So inappropriate. Do NOT use these guys. Missing clothes happens but a good business will reimburse you and certainly will not treat you rudely and pretend that their mistake is your fault.

Over priced and horrible cleaners. Have sent my dress shirts there to be cleaned and pressed. They were never cleaned and most recently over pressed. Do not recommend anyone use these guys if you like your clothes. They just ruined one of my shirts and the refused to replace it, they just kept trying to clean it, over and over and over.

I’ve been going to market square cleaners for several years now ever since I moved into the Penn Quarter area. On a normal trip to the dry cleaners, you are greeted by a lady up front and asks how many articles of clothing. The prices are reasonable but the cleaning quality is definitely noticeable. One of the few dry cleaners I can trust with my suits and my wife’s dresses. They made sure to actually talk to me about any requests and specific spots to be done. So far I have never been let down or unsatisfied.
There is a specific event I remember when I first moved into the area and needed an EMERGENCY load. My suits were all wet and stinky because my luggage had a bumpy ride. My wine actually broke during it’s journey and in addition to that it was wet from a storm. I needed to have it done next day for personal issues. They have next day service for a little extra, but it was money well spent. I picked it up the next day and everything was practically good as new. Thanks to them everything went according to plan.
If you are looking for a quality dry cleaning to try out I would suggest this one. If you have anything from suits to blouses they will clean it with a fairly reasonable price with top-​notch quality

I’ve used Market Square Cleaners many times and have always been satisfied. They’ve cleaned everything from overcoats to silk blouses and done a great job. I get my items back cleaned nicely, on time, and at a reasonable price. One time after a long trip and a massive dry cleaning drop-​off they even carried all of my items the two blocks back to my apartment.

Disappointing, especially since they are so close to my job. But the problems with the place overcome the convenient location. First time, shirts were fine — but they gave me someone else’s clothes, which makes me feel bad for him (and worried that it could easily happen to me). Hopefully the clothes made it back to him after I returned them. Second time, my clothes smelled affirmatively bad (certainly worse condition than dropped off) after they were «cleaned.» Not going to wait for strike three after that experience.

Market Square Cleaners has been my Dry Cleaners of choice for years. Specially, I am impressed with their pick-​up and delivery services. I recently tried their alteration services. Due to a major weight loss, I needed to find a seamstress who is not only good but have reasonable prices for altering my old clothes. Believe me, I am very picky customer when it comes to clothes. So far I have been very pleased with their services.

Market Square Cleaners is conveniently located by Archives Metro Station.
I first came on ⁰⁷⁄₂₆ for the drop off. The lady at the counter was very friendly and was very knowledgeable. I brought in a sweater-​vest I made and I wanted it to just be cleaned and nice before presenting it to the intended recipient. I asked if they could «block» it and she said, «No». That would shrink it too much. I said «Oh no! The size is perfect!» She answered, ‘drycleaning will be fine” I hesitantly agree to leave my handmade garment there and go the weekend waiting in anticipation.
Monday, July 30. I bring my ticket to the counter and ask if the sweater is ready and it was! She gets it down and it looks perfect! The size doesn’t look any different and the sweater integrity is intact. I had no issues with anything and I was very pleased!
They do have a $ 10 minimum on credit cards so bring cash! The total for the cleaning of the sweater was $ 7 and some change. I’d recommend them!

Terrible: they ruined my clothes. I was looking for dry cleaners near my office to fix up some minor stains on a pair of suit pants, and this was close by. Seemed like nice people, and promised a pretty fast turnaround.
Bad news: when I picked up the pants, there was a large hole and worn area on one knee, suspiciously right on top of one of the former stains. It looked exactly like a chemical cleaner had been used on the fabric and eaten right through it. They claimed, however, that I had torn the pants before bringing them in and the pants had that damage when I dropped them off, which is absolutely false. They kept insisting they they didn’t even clean them because they had noticed the hole before treating the pants and didn’t want me to think it was their doing. Well, it *was* their doing. After a bit of a go-​round where I insisted I had never seen that damage before and they kept professing their innocence I realized I wasn’t going to get anywhere. I later remembered that years ago I had taken shirts there once before, and they burned the collar on one and broke buttons on another. It’s not worth the costs to actually sue them over the cost of the garment, but now I’m out one suit, so the minimum I can do is never return there and spread the bad word here on Unilocal.Seriously, stay clear of these guys.

We use this cleaners as they pick up our dry cleaning from our condo– very convenient. However they routinely miss or add stains to my husbands pants. Missing stains was annoying enough, but to get back items you sent to be cleaned in worse shape then when you sent them in is unacceptable. They are not that cheap, but I am sure around the going rate here. Regardless, I will be taking clothes into another dry cleaner from now on.

This dry cleaner is convenient if you work or live in the Penn Quarter area of downtown DC (Northwest). I find their prices are a bit on the high side but aside from that I had been relatively pleased with their work… until yesterday. I took one of my mens’ collared L/​S shirts out of the plastic sleeve and was putting it on and noticed 3 buttons had been destroyed. I called and asked if they would replace the buttons, they said sure. So I brought in the shirt today. The lady I could tell was not pleased. She offered to replace the one button that was clearly cracked and about to fall off. I said «okay». Then she printed up a claim ticket and I noted a charge for $ 4.95. What? She says she has to dry clean the item. But I say it was just dry cleaned and I wore it for a day then brought it in. It’s wintertime here, it’s not like the item was sweaty and nasty. But she insisted the shirt had to be cleaned. I decline and said I’d get it fixed on my own.
C’mon, I know you need to make money but you have to stand by your service. I know I’ve been at least $ 700-​$ 1000 dollars at this place and you can’t replace a button for free? You just lost a customer over three stinking buttons. Is that a sound business decision?
I’ll take my business elsewhere. Not a problem. Have a nice life.
If I could give zero stars I would.