McDonalds

I have been here maybe 10 times in 1 yr my order have been correct 4 times the Mgr. seems to be doing 100 things at 1 time, the front line guys seem to handling things the guy with the tats is very good. Make sure your order is all there before you leave, The no# to call goes to a fax I had a issues sent email to the distr mgr got response that the mgr would con’t me never happen poor mgr = poor employee not here these front line guys catch on quick and handle things, just the order checker need atten, they just call your no# and hand you the bag# not good.

Why did I revisited this McDonald’s again. I needed to use the restroom facilities and the women’s bathroom didn’t have soap, the floor was wet, the bathroom stink, and the toilets were nasty. This McDonald’s is very nasty.

I usually hate eating McDonald’s but I was starving. Reluctantly, I went to this McDonald’s, and I was greeted by Aneisha (I believe). She was pleasant and quite upbeat for a crowded Sunday morning. I ordered a chicken biscuit for my sister and hash browns and coffee for myself. The coffee was surprisingly good, and my hash brown was hot and crispy. My sister felt that her chicken wasn’t cooked thoroughly.
Overall, I had a nice experience, and I will return if I’m starving and on Marlboro Pike. Hopefully, I will have Aneisha to brighten my morning.

This establishment is the classic case of being in an urban area and the employees feeling as though they don’t owe you good customer service.
My GF started her order by saying, «I have a coupon for buy large sandwich1 get 1.»…Before she could finish her sentence, the guy working the drivethru abruptly cuts her off and says, «What’s your sandwich?» It was very rude and her and I both noticed. I get that you’re coached to move the line as fast as possible and you’ve probably seen that coupon 100 times that day, but that 10 – 20 seconds you saved is the difference between 5 stars and 1.
Next, (this was kind of our fault, but I still don’t like the way it was handled), I had one of the sandwhiches be a grilled, Premium chicken sandwhich. He asked which one and we didn’t know there were multiple, but then he agitatedly says, «Which one, it’s like 5 sandwhiches up there.» He was right, but the tone just left a bad taste.
This McDonalds is fairly new and was moved about a block down from where it used to be. It looks nice inside and out but the customer service has not changed at all. I started to give him the benefit of the doubt and assume he had a long day or was trying to move the line, but I spoke to my roommate about it and he said they were rude to them the 2 or 3 times that he went.
Do not let these inner city establishments think they can treat you like anything just because they’re in «the hood.» I know the pool of polite people to choose from may be few, but that’s no excuse. We live in the age of communication and information, so put these places out there, and boycott, if needed.
(can’t believe I’m passionate about a McDonalds. What has the world come to, smh)