Nine West

Very DISAPPOINTED with customer service.
1. Was told at their other location that I can’t return my purchase at their store without a receipt, but if I go to the location where I bought the shoes, they will pull up the information from the system. I thought that was reasonable.
2. Went all the way to Georgetown today. Was told that they can’t refund me.
They «tried their best» to find the information in the system. I gave them the exact day and approximate time — no information about the transaction in the system. Really???
3. The customer representative named Kyme had to go to the back around 4 times to call her manager Melanie. Where was the manager? Why Kyme had to go to the back to make the calls? A little sketchy.
4. Kyme also went to the back one of the times to call that location where they told me I can get a refund at Georgetown store.
She came back saying that they never told me that. But instead they told me I would get a credit… Oh, wow, that was a new low.
5. Kyme was not nice/​borderline rude.
Got the gift card. Will have to use it. After that — never again!
Also, my first review on Unilocal

wasn’t impressed with the small selection and lack of any real sales.

Never again – buyer beware. It slays me when retail brand’s customer service policies are so short sighted. I purchased a pair of white cork-​wedge things last week thinking they’d be a cute, comfortable basic flip flop. How wrong I was.
After wearing them once on Monday, for 15 MINUTES, to grab a coffee, the tops of my feet were shredded and developed eight painful blisters. I could not wear shoes for five days, and one particularly painful blister kept me up until 4 am for six nights straight. No amount of neosporin or ibuprofen would help. Today I attempted to return them and get my money refunded. After telling the store manager in Georgetown the reason for the return, he gave me a GIFT CARD – not my money back.
Honestly, #ninewest…sure you kept my $ 50, but you did not cultivate a loyal customer. What do you think my future expenditures will be with your brand? And do you think I’ll recommend you to my family and friends? Quite the opposite. In fact, this inspired me to write my first-​ever Unilocal review.
Turning bad experiences into good ones is what wins you brand ambassadors and future business. Not this behavior. One ill-​fitting shoe is not the end of the world. How you resolve the problem makes all the difference.
You should take notes from your competition. A #Sperry store manager once noticed that part of my heel had come a bit loose when I was wearing one of their wedges while in his store. He actually approached me and replaced the shoe right then and there, unprompted and unasked. A far cry from my experience with your brand.

I unfortunately have to take the time out of my life to write a negative review. I hate doing this, but done it must be.
I ended up walking out of Nine West yesterday, because the salesperson who attempted to pretend to be helpful was simply a waste of space. Not only did he forget to get my shoes, he then went in the back and brought out the wrong shoes in the wrong sizes. Really, I wouldn’t have minded telling him again which shoes I wanted and in which sizes… but he didn’t want to know.
So sorry to bother you Nine West shoe guy!
It’s probably for the best – though I found the floor sample shoes I tried on to be pretty on the outside, I got the sense that the potentially inferior quality would cause the shoes to look old and whorish rather quickly. Overall, the horrible service was a likely indicator of the substandard quality behind this once-​but-​no-​longer decent brand name.
And another one bites the dust.

For the few times I have stopped into Nine West in Georgetown, I have to say that I’ve been extraordinarily successful. The first time was a few years back when I was making a sales call to Georgetown Hospital. While standing in the hall, I leaned back against the wall and started to feel like I was sinking. At least the left side of my body.
The Nine West shoes I was wearing had given way and the steel post in my stiletto was bent into a semi-​C shape. My emergency run into the Nine West store provided me with a deeply discounted pair of new shoes (since they couldn’t replace my existing ones).
This time around, I had a few moments to kill, and stopped to see what was on sale. New Balance fashion sneakers for Nine West? I found the most adorable neon yellow, silver and white kicks to match my absolute favorite Lulu run skirt. For $ 39.
The sales girls were great: helpful, efficient and knowledgeable.
Perhaps I should come back a bit more often!

Ok — this isn’t about Nine Wests’ shoes… this is about the horrendous service at this place. I have been here a lot, and no matter when I go or who is working, the staff is rude and completely oblivious about the fact that they are working in retail.
I went there yesterday and literally stood at the desk just staring at the employees hoping they could stop their conversation for 2 minutes to help me. Apparently I was the one being rude because when I said «excuse me», she told me «hold on». rolled her eyes, and when back to her personal conversation about some baby mama-​drama! You’ve got to be kidding me! I ended up leaving and going to Pentagon City’s Nine West for the shoes I wanted because I couldn’t fathom rewarding those airheads with any purchase.

I love Nine West shoes — I’m always the same size and for the money you can get some really stylish, well-​made shoes. The sales staff at this particular store is very friendly, fast and helpful without being pushy. I went in to get some ankle boots and see if I could find some comfortable flats. The girl who was helping me made countless trips back and forth while I tried on pretty much everything in the store and several times brought out shoes I didn’t ask for but thought I would like (actually ended up buying 2 pairs of such shoes). Ended up spending $ 150 and got 2 pairs of flats and a pair of ankle boots. Shopping WIN!

Shoe shopping is dreadful for me. If I absolutely need a pair of shoes, I usually go to Nordstrom and ask the associate if they happen to have anything in my size in the style I need. I popped into Nine West a couple of weeks ago with the same defeated attitude. There were some cute black flats, I had been looking for black flats, but I wasn’t going to bother asking to try them on. You see, I wear a size 11. Massive massive feet, although they are quite narrow which is a whole ‘nother set of issues.
My mom made me do it. I approached the sales lady with my typical line that comes off slightly as a beggar child. «Excuse me, do you happen to carry this in a size 11?» At this point I usually get an «I’m sorry» look, at which point I counter with «Or any similar black flat in a size 11? If not, it’s no big deal.» They say let me check in a voice similar to a doctor giving you an ever so slim chance of survival. When they come back with a box it’s usually an atrocious heel, or something in a size 10 because «maybe this will work?» Nine West shocked me because she just simply said, «Yeah, I’m pretty sure, let me go grab it!»
When she came out with two boxes my heart was sinking. Atrocious heel in one box, too small shoe in the other… But, no! My shoe that I wanted in an 11 AND a 10.5. The latter might not be a shocker, but 10.5 is generally a non existent size. The shoe people figure once your foot is bigger then 10, then you can either have extra space or be squished… What is this alternate universe?!
The 10.5 fit me perfectly! While these shoes aren’t really that cheap, I’m willing to pay extra so that I don’t have to beg for correct sized shoes anymore. Heck, eventually I might even be able to use the standard normal foot sized line of «I’d like this in a size 11 and a 10.5» no question mark involved!