Renaissance Washington, DC Downtown Hotel

I’ve stayed here a few times for work, and it’s in a great locations: close to restaurants and the Chinatown-​Galleria area, and super close to my client. The staff here is always friendly and helpful, and the lounge has good snacks and breakfast also. The room service is not too bad; the selection is a bit limited, but quality-​wise, it’s decent food.

Terrible customer service. Rarely answer there at your service phone, if they do it will ring for 10 minutes before it happens. Called one day and placed a food order for pickup however the place I was supposed to pick it up was closed. Went to the front desk they sent me to a bar that was closed went into the restaurant and they had no record of it. How is it when you speak to a live person that that happens. No one wanted to fix the problem and when I called down the next day to make sure I wasn’t charged for it the person who answered the phone was rude and hung up the phone really quickly. I would never stay here again.

Beautiful Hotel! Lobby décor is gorgeous. Starbucks is always a plus. The gym «Aura Vida» is beyond any hotel gym you have ever been to. It serves the GP as well. And has Everything including a whirlpool and onsite personal trainer. The ONLY machines I didn’t see were stair masters and the abductor. But everything else you need.
My fiancé works at Marriott and we try all of the Marriotts when we travel. This is in Top 5 for DC

Clean and friendly but they charge for Wifi. I can get free Wifi for the cost of a McChicken but not in my expensive hotel room.

Nicely appointed but small rooms. Good ambience. Snack bar in the elevator lobby was great. Probably not even the worst price point in DC. Recommend for business.

Did our wedding here two years ago and loved it!!! The staff was fantastic, accommodations are really nice, and locations couldn’t be better.

This hotel is definitely in a good location to explore the city. The atmosphere is modernized, upscale, and the artwork has history within most of their pieces, especially in the hotel room. There is alot of sitting area in the huge lobby. There is even a section that is a bit closed off from the lobby traffic (looks like a big library) if you want to have some quiet. The breakfast buffet did not fit the upscale atmosphere like the rest of the hotel and internet was not free. 2 bars, a gift shop, and a Starbucks are located here within the lobby. As far as comfort, I was satisfied, but I wish the amenities (like internet) were included with the already high hotel price.

Great hotel!!!
Perfect location. Proximity close to many needs. Safe and secure.
Perfect service. Evangeline is an absolute professional. She helped me with my reservation and I get to come back because of her efficiency. She took the time to email me my confirmation and ensured my return reservation had a feather free room waiting!!!
Michael checked me in and it was quick and painless!!!
I was here for 2 weeks and everyone on staff were wonderful.
Beverly in the concierge lounge is a gem! She keeps everything neat and tidy and well stocked. What a warm and welcoming soul. I travel away many weeks out of the year and Beverly makes me feel at home every time I stay at this hotel.
I arrived for a 3^rd stay and met Christian at checkin. He provided me additional information about his homeland since I am traveling to Germany in 3 weeks. Christian at the front desk has gone out of his way helping me with future Marriott reservations in Munich and Dresden. What a great German gentleman! Efficient, resourceful, and personable!!!
Thanks Marriott for keeping these wonderful associates on staff.
For business people that travel for a living it helps to have conscientious professionals.

Beautiful hotel. Great front desk team. Room was very nice but the service in the restaurants and bar was awful. We were told that they were busy at breakfast and that it would be slow but when we walked in only half the tables were full and there was a buffet. Still took them 15 minutes to bring coffee. 2 eggs a d bacon were $ 21. Sports bar was worse. Wait staff looked through us like we weren’t even there. Orders at the bar were forgotten and it took 2 asks at the bar to get the glass of wine left off the first order. Will try something else next time in DC.

This place was really nice. Everyone there was really helpful and nice. Thank you so much.

I hate it here. I spent three nights and four days putting up with their lack of attention and effort.
The lady on the phone sounded annoyed that I called to ask about the wifi access code. If there isn’t a code option, why is it listed on your sign-​in page?
Second, I ordered room service breakfast and for $ 27.94 I got two eggs over easy and an English muffin with orange juice. I had ordered apple juice and given the price I am paying for the meal I expected accuracy to my order.
Lastly, and to bring back around full circle: the Internet is crap. I cannot connect while in a conference room and in my room most of the webpages will not load. The fact that they charge $ 17 for Internet is a tragedy because the Internet connection is abysmal. I cannot get any work done from my room because of the poor connection.
I would not recommend this hotel to anyone visiting the DC area unless you’re desperate. The rooms are acceptable, so there are two stars awarded here. But the service and employees could use some training on hospitality.

Staff at this property is outstanding. Whenever I would return, the concierge and front desk associates made it a point to greet me with what seemed to be a genuine ‘welcome back’. It was a nice touch.
The only problem I encountered was an unevenness in the housekeeping. Small details overlooked but in total, not up to Starwood standards. The front desk associate listened and apologized for the issues and was kind enough to comp one of the meals charged to my account in exchange for the inconvenience.

Came here for a conference where the hotel supplied a buffet breakfast. I was really expecting more considering that this is an upscale outfit, but I’ve had a better breakfast at a Holiday Inn Express. The eggs were watery, the muffins were a bit stale… the only good thing was the bacon, but I’m pretty sure you go to jail if you fuck up bacon, so that’s not necessarily an achievement…
The service seemed pleasant, but whatever fee we paid in addition to the conference room rental to have the breakfast served was totally not worth it.

This hotel is a classy, centrally located venue. Be aware that it isn’t all that close to a Metro station. The prices for everyday items and food in the hotel are exorbitant. I supposed that’s to be expected. I’m used to the prices at Disney World.
If you haven’t joined already, be sure and become a Marriott Rewards member because you’ll get free WiFi. It’s free to join. Check in was easy and the staff is quite friendly. This hotel is shaped like a square so if you get an interior room there is no view of the city.
There are many restaurants within a block or two and a Walgreens two blocks south in Chinatown. Buy your supplies there because (on this trip) none of the vending machines worked. I tried them on 5 different floors. Since there are no mini-​bars in the rooms, you’re SOL on getting a snack or a beverage other than tap water. The convenience stores in the lobby close up early and they have a very limited inventory. So be prepared and go by Walgreens before you settle in for the night.
Checking out was effortless and I would definitely stay at this Marriott property in the future. It’s reasonably priced for the area and relatively close to Reagan National (about a $ 20 cab fare).

Great stay here. This hotel is located right in the middle of DC and withing walking distance of so many shopping and nightlife venues. If you want to venture out to other areas of DC there are four Metro stations that connect to every line in DC to take you wherever you want to go. The hotel is very nice and the lobby offers an open area where you can relax and unwind at Mixx offering a variety of adult drinks. Not only do you have a choice of many eating establishments near the hotel you have Starbucks, Fifteen Squares Restaurant, Liberty Market, and the Presidents Sports Bar and Grille within the hotel.
I opted for the single king room and it was more spacious than I thought it would be. The bed was very comfortable and on a day like the day I stayed the ac that was kicking out some serious cool air was very much appreciated. The room comes with a mini refrigerator but no microwave. Not a real big deal if you are only staying a few nights. Internet is free for Rewards members. Still with a place like this wifi should be free for all just as it is in many hotels.
I can’t comment on the valet service or parking situation as I chose to to get to the hotel via MARC/​Metro service. I would highly recommend this to anyone who is staying at this hotel.
Overall if you are looking for a nice hotel with great deals then this is the place.

A Very busy hotel that managed to still be quiet and have great customer service. Fair warning, you do have to pay for wireless in the room… kind of a letdown for a hotel like this. Otherwise, it is clean and convenient. Unfortunately, the sink dripped the whole time and seemed to waste a lot of water (fix the sink in room 630!). Great staff and reasonable rates. Just avoid the Starbucks downstairs, there is better coffee down the street.

This is a nice hotel in a good part of DC.
The rooms are nice, the hotel is fairly new, and there are several bars and restaurants in the hotel and nearby.
After staying at the nearby Marriott Marquis, I could not find a discernible difference between the rooms at the two properties. I would encourage anyone who wants to stay at either of these hotels to choose the one with the lower rate as they are very similar.
The rooms are nice and the whole hotel is modern and updated.
My only concern, was that as a Marriott rewards member, they called my room to thank me for my business around 7:30 AM. As I had not gotten into town until 1 AM, this call was not appreciated.
However, the front desk, late at night, gave me free water and thanked me for my business. Nice!
Free Internet for elite Marriott members and a nice hotel in a good part of town… if the rate is right, I will be back!

My job hosted a large forum/​banquet in the Renaissance Ballroom on the lower level so this review is for conference and event services. As coordinators, from the moment my colleagues and I walked in for setup the day before until the moment we left at the close of the event, everyone was incredibly accommodating to our needs. Event management, AV techs, maintenance, security, and catering staff all came together to help ensure our event was a success. And the food served during the banquet portion was really really tasty; our attendees left sated and with a smile!
If your company can afford to use this hotel (and I don’t say that like it’s cheap – it isn’t) please do because the rock star treatment was definitely worth it for us.

I booked my trip to DC about 10 days in advance, and knew that the area in which I wanted to stay (near the National Mall) was pretty pricey. But being the penny pincher I am, I took a chance and waited until a day before my trip to use the «name your own price» tool on Priceline. I selected the area, chose my max price ($ 110) and star rating (4+), and crossed my fingers. When the Renaissance popped up on my screen, I felt pretty proud of my frugal ways, since the normal rate for this place was $ 330 per night.
I knew this hotel had a convenient location, but I underestimated its proximity to everything. Turned out I hardly needed a cab at all. My main objectives on this quick trip were to visit the Newseum, Air and Space Museum and WWII Memorial. The two former spots were an easy walk away, while I cabbed it to the latter. If nothing else, I would stay here again just for the pure convenience!
When I first walked into the lobby, I was struck by how AMAZING this place smelled inside. I’m allergic to most scents, but not this one. It was fantastic… to the point where I actually asked what it was. They told me it’s so popular that you can buy candles and diffusers with that scent… of course, those cost $ 40 – 50. So I guess I’ll have to stick to enjoying it when I’m in a Renaissance lobby ;)
The room itself was beautiful. It was a good size, and all of the decorations were politically-​themed. Even the mirrored, seemingly-​abstract art over the coffeemaker turned out to be the profiles of several prominent presidents. The bed was cozy, and all in all I found the room to be quite comfortable.
Every single employee I encountered was friendly and welcoming. The whole experience was so positive that when it came time to check out, I really didn’t want to leave. I already know that I will do my best to get this hotel again when I come back to DC. I’ll keep my fingers doubly crossed when I’m on Priceline ;)

Sehr angenehmes 4-​Sterne-​Hotel, top zum ConventionCenter gelegen.
Gute Räume, sehr sauber & sehr freundliches Personal! Zu jeder Tages-&Nachtzeit lebhaft in der Lobby, aber wie ich finde, ruhige Zimmer.
Für Europäer auch wichtig: es gibt Frühstück im Hotel… alternativ gibt es in der Lobby auch einen richtigen Starbucks, in dem man ab 06:00h versorgt werden kann!

I was visiting DC from NYC accompanying my boyfriend who had a 3 day work conference. His company had him stay at this hotel.
I saw from old photos this hotel used to look outdated but they definitely fixed it up at some point. It looks elegant, modern and trendy. Even the lobby is stunning. They have a Starbucks and Gift Shop inside hotel which is great.
We did have several complaints though…
1. They charge $ 13 per day for WiFi. The service is terrible! So slow. It would even disconnect a few times. The TV would lose signal as well which was annoying.
2. Overpriced! It cost almost $ 1,200 for just 3 nights! At that price I want the fastest internet and some sunshine! Rooms were dark!
3. Half of the rooms all face each other which is bad for those of you who at least want a view of the city and some sunshine.
Aside from those issues, the hotel is situated at a great location. Just walking distance from the White House and several other landmarks and museums. Also, tons of bars, restaurants and shopping centers. It’s also a short cab or train ride to Nationals Park stadium where we were able to catch a baseball game. Not so bad but not worth the hefty price tag! Thankfully his company is reimbursing him for the entire trip. Otherwise we would’ve picked elsewhere.
Welcome to Corporate America!