I made an appointment on the Sprint website to come here to upgrade my iPhone. When I arrived, they clearly didn’t know that I had an appointment, and hadn’t read my request. Moreover, I was told by the manager, who evidently also runs a store on Rhode Island Avenue, that all DC Sprint stores would only sell the iPhone 6 Plus to new customers. Existing customers he recommended should go to Virginia or Maryland. The only reason this place gets 2 stars instead of 1 is that I appreciate they didn’t waste my time– I was in and out in under 5 minutes, because this clearly isn’t a place that wants business.