Verizon Wireless

My family just returned from overseas and we needed new phones and a plan right away. I checked out Unilocal reviews for the best place to go and although the service reviews for this Verizon location were poor we decided the location worked best for us. From the moment we walked into the store we were treated like invited guests. The greeter was sweet, and then Greg, the sales rep, walked us through everything, was honest, kind, funny, helped us with USG discount, was wonderful with our kids, and a complete professional. I have never had such a positive experience with a phone company. I would give five stars but it did take quite a long time to get through everything. And this was no fault of Greg or the store but rather Verizon corporation and processes which are completely out of their hands. We are so appreciative and now all have a great phone plan, new phones, and all the accessories we need. Yay!

Bad customer service! I went there because my phone fell in the sink accidently at the hairdresser and the cover cracked. I went right there after it happened because I did not know what to do and I figured I needed a new cover. I am concerned about my phone, of course and I bought the cover with a life time warranty at that store. The so called solutions manager called Jay signed me in and told me that I should soak my phone in rice for 3 days and that he would get me someone to help me with the cover. Someone named Courtney could not find my account on the tablet or the computer to see about the warranty. I have been a Verizon Wireless customer for 18 years but they can never find my account in the computer, this happened when I went to buy the cover too. I tell Jay this and he shrugs. Does not try to help find the account. They each asked me, for a total of 5 times, if I used my phone number when I bought the cover, and I say yes each time. The tech who sold me the cover and installed it walks by and I say — this young lady sold it to me and put it on. They didn’t believe me, I guess, that I bought it there. Then Courtney tells me that I have to make a claim anyway. Huh? They both could have told me that right away, so what were they looking up? Thanks but I came in to get a cover to protect my screen and if you can’t replace it then why make me wait while you are inept at finding my account. Then Courtney tells me that if the phone turned on it was fine and that I didn’t need to put it in rice. So as I am leaving, I tell Jay, your tech said something different than you did about what to do about potential water damage, and he shrugs and says nothing. I think, phones fall in the water a lot and it would be great customer service/​helpful if your store and personnel had some standardized help/​response on this, but I didn’t say that to him, didn’t want to get a shrug. But I am upset about my phone and this is confusing me and making me more upset. I ask him, you seem to have more experience than she does, can you give me some tips? He shrugs again and I wait and finally he says, take the Sim card out and soak the phone in rice for at least a day. I came home and tried to get the Sim card out but I can’t.
I am writing this long review because this is 2^nd bad experience I have had there, the first time was when I bought my phone and case, and another so called solutions manager called Reggie took 3 people who came in after me before me, because, he said, they had short problems and selling me a phone was going to take longer. That totaled making me wait over 45 minutes to be served. Does that make any sense? Why do they have you sign in if they aren’t going to take customers in order? That does not seem fair.
I just renewed my contract with Verizon with this phone but when my contract is up or next time ATT buys out contracts, I am leaving Verizon. It is more expensive and you don’t get what you pay for. Will also make sure corporate hears about how bad the customer service is at this store.

Dear Verizon, for all the dropped conference calls on Skype, for all the times that you’ve throttled my internet when I’m the only user, and for your cowardice in not telling clients that you’re actually throttling internet service, I extend a middle finger in your direction. I have had the occasion to speak with many of your employees who have, almost without exception, been attentive and courteous. So this message is directed only at management.

Came in to change onto my own plan and increase my data usage. They told me I needed the other account holder (even though I was co) to come in person and authorize it. They wouldn’t even take time to answer my questions as to why this wasn’t possible and were incredibly rude. I left, called Verizon, and they initiated the account switch in less than 10 minutes. Won’t go to this store again.

I pay for phone insurance and frankly Verizon is not exactly a bargain to begin with. My phone was broken. Verizon refers me Asurion, a third party to replace it. After $ 200 deductible, I got a replacement iphone soon enough. This Verizon store was no help in trying to migrate my old info over. It did not matter because the new phone failed after one day though. I called Verizon’s Asurion insurer and spoke to a pretty nice attendant and she said they’d send another one the next day. A couple days pass and still no phone. I called back and was told the phone would not be sent until I completed an «automated verification process» — basically giving them all the credit card information they already had so they could bill me if I did not send their non working phone back. I explained I had spoke to a human and was not even offered or told of the need for such a thing. Anyway, it’s been a week and still no phone. Called Verizon and they were unhelpful and said I could just wait for a new phone. Don’t waste your money paying for premium rates for a monthly phone. I think they all are not great so get the best price.
So I got a replacement iphone soon enough. It failed after one day though. I called and spoke to a pretty nice attendant and she said they’d send another one the next day. A couple days pass and still no phone. I called back and was told the phone would not be sent until I completed an «automated verification process» — basically giving them all the credit card information they already had so they could bill me if I did not send their non working phone back. I explained I had spoke to a human and was not even offered or told of the need for such a thing. Anyway, it’s been a week and still no phone. Don’t waste your money.
UPDATE: A second phone was sent out. It also stopped working after six hours. I now will wait two more days for what I am told will be a «new» phone. Also called Verizon yesterday to see if there was anything that can be done. They said they would call back and did not.

So you can’t get support for Businesses accounts at every Verizon store (I know this from first hand experience) and this store is the only one downtown that provides support for Businesses.
Evan is the Business rep here and he is amazing. He has saved our little nonprofit over 150 dollars monthly by switching us to a better plan for cheaper!
He’s runs around giving a smile and fast service to others in the store. Thanks, Verizon + especially big thanks to Evan!

This is a commendation in appreciation of the expert assistance of Greg at the Verizon Store on L St., DC. The matter presented to him was complicated, involving many prior hours with Verizon Customer Service on the phone. Greg listened attentively and stated that he would do whatever necessary to resolve the situation. He proceeded to be focused, patient and persistent. Greg was, true to his word, «committed to excellent service.» I left the store with the exactly phone I wanted, and continue to be immensely pleased with it. Greg made it happen, credit to him!

Truth in advertising… not! I saw a Verizon Wireless ad for $ 80 a month for unlimited text and phone with 10 GB of data. I was currently paying $ 110 a month for 4 GB so was exited to save money and gain additional data. The key word here word — or misleading word — is «plan.» What they don’t tell you is there is a smartphone line access fee of $ 40. So here I was thinking my bill is going to be lower but it actually went up an addition $ 40, because they also added an additional $ 10 insurance fee without asking. When I asked customer service to put me back on my old plan they said that they couldn’t because I was under a special promotion and if I wanted to stay within $ 110 a month that I would loose a GB of data. So if this sounds confusing… now you know how I feel. As a customer, I don’t care about plans, additional costs, specials, etc. I just want to know what my bill is going to be and if you are going to discount it — don’t include it into my plan or GB usage or surcharge or line access, etc. Just give me a freaking discount.

Great in and out experience. Came in after work (around 6:30) for a new screen protector on my S5. Was greeted immediately, put into their system, and was then free to roam the store until called. It was pretty crowded, but they called me over in what felt like less than 10 mins. The associate talked me through two of model options, removed my old thoroughly beat up protector, and installed the new one in 5 mins.

Just went back for yet another phone problem … wanted to give a shout out to Haycee … she worked with me for such a long time to resolve my issue. Haycee rocks and should get a raise!!!

I’ve been a Verizon fan for years as they seem to have the best network (reliability) and we’re prepared to pay more to avoid any aggro. So i was glad to have a very positive experience at this store as I’d gone in to clear up a wireless billing mess concerning our phones and iPad. They make you wait a while after you log in on the computer screen but quickly called me and the guy behind the counter tried to help. Apparently, he couldn’t but did tell me who I should call. So in the store i called the #611 number and got to a real person who was very helpful right away. It took a while to work out the problem but it was clear I was right, so got the $ 60 credit owed me and the billing problem worked out. While on hold while the customer rep on phone was repairing the problem, in the store, another of the nice young men who work in here asked me if I needed help. He was able to quickly solve a problem and answer a question I had about the Ipad. These guys are great here! I’ll go back here if anything else arises!

I was going to buy a phone from a guy on Craigslist and had to meet at a Verizon store to ensure I wasn’t getting a ripped off phone that was locked and otherwise in horrible shape. I was shocked to see such low Unilocal ratings for a Verizon store since I usually have a good experience but since the seller suggested this store on L St I didn’t have much choice.
Fast forward and I was thrilled this was the place we transacted our business. Not only was it relatively fast, especially at lunchtime on a Friday, but the associate who helped me, Marcus, was super. The phone was in good shape so I bought it and Marcus helped me transfer accounts and customize it before getting me in a screen protector and case. Do not hesitate to use this store.

I usually dread going into cell phone stores. The lines can be long, the service slow, and people inattentive and/​or rude.
However, I had a highly positive experience here at the L St location. I rarely review places, mostly because I’m spacey and forget. But Marcus gave exceptional service, and I thought he deserved the praise. He was friendly, funny and helpful. And after asking about his day, I learned he had been at work for over 10 hours, which made his cheerfulness all the more impressive.
I, on the other hand, had done nothing but watch House of Cards all day with a hangover. So after trekking across town in the freezing rain, I just wanted to get in and out and back to binge watching Netflix. But Marcus actually improved my day. I may have only accomplished a phone upgrade that day, but I think it’s saying something when even a righteous hangover doesn’t ruin your Verizon experience.

I had a terrible experience with Verizon Wireless after moving on to another carrier (if think to yourself that I shouldn’t expect much after I’m no longer a customer, yes, but this situation would’ve been maddening for you too, I’d wager). Back and forth for months to get something simple that had been promised and not delivered several times.
My last resort was stopping into this store, and Ola was excellent, the first person I’d deal with who figured out how to help. He got me the information I really needed (and had to experience some of the difficulties I had also had) but, not only that, called me after I left the store to inform me about something else he had noticed with my account that was a huge help to get fixed, and I may not have noticed until it was too late.
So, not a fan of Verizon corporate at the moment (although my service while a customer was fine), but Ola deserves a hand.

Went in to find out information about signing a 2 year contract. Left within 5 minutes because the sales representative was anything but a «sales person». Do they get commission? He didn’t even try to give me information about plan options, deals, offers, service. This was the conversation:
Me: «I’m trying to decide between keeping AT&T service or switching to Verizon based on price. How much do you think my monthly bill would be if I signed a 2 year contract?»
Sales Rep: «Do you use a lot of data?»
Me: «No. Currently, I use less than 1GB a month.
Sales Rep: «ugggh… $ 60.»
Me: «Do you offer a gov. employee discount or any other offers/​deals?»
Sales Rep: «No. It’s $ 60 a month.»
Me: «On the Verizon online chat they said I could receive a government discount and $ 150 for switching from AT&T. Do you offer that here?»
Sales Rep: «No, no government discount. And yea, after 3 months service you could get a rebate.» … silence…
Me: «…Oh, ok… I guess I’ll just go to AT&T to talk to them now… Thank you for your time.»
I wanted to sign a contract that day but he was so short with me & wasn’t giving me any details, I figured I’d just leave. I think I’ll have to go to the suburbs to get better customer service!

I’ll start off by saying that this store is definitely an improvement over the one they used to have on Wisconsin just in front of the Social Safeway. That’s where I got my first iPhone. I also needed a signal booster because the signal in my catering kitchen (in a basement) is so weak. The guy who worked there told me that what I REALLY needed was a mobile hot spot so I bought it, like an idiot, keeping in mind he said I could always return it if it didn’t. Well, not only did this not help boost the signal, it cost me over $ 600 the first month I had it, and after I got the bill I brought it back but alas, the return policy was only for 30 days and I was 32. So then they convinced me to take the chip out of the mobile hot spot and put it in a second phone which I didn’t need but I took. That second phone never, never, never worked because it was the wrong kind of chip. Eventually I just gave up and paid the cancelation fee on the mobile hot spot. Ludicrous that these people can just lie to you to make a sale. Anyway, I upgraded recently at this store and the salesman was better in that he didn’t lie to me. (What a service standard — he didn’t lie so he was better.) But he did recommend a $ 100 «life proof» case which would be worth it if I could use my Square card swiper with it but I have to remove the case from the phone to take Square payments so now I just keep it off. Essentially I think we are lambs to the slaughter when we walk into one of these places. Oh yeah, and it costs $ 10 to park in the underground lot. I could add that I’ve tried to reach an actual human by calling the Verizon Customer service number but despite being a telephone company they really don’t want to speak to anyone. You can get automated recordings but if you want to do anything other than get account information you have to log on and as of today the online help website doesn’t recognize my phone number as a Verizon wireless phone number despite the fact I’ve had this number for well over ten years. God help me because these people won’t.

I never write reviews but I’m going to begin to voice my concerns on good and poor service to help others decide.
I went to this location to get a second opinion on upgrading to the iPhone 6 during their promotion period. I spoke with Fedrick who seemed to be slightly annoyed at my questions. Seems as though he’s had a lot of questions. When he came over to me I got up so I wasn’t saying my personal information in front of a bunch of people.
I admitted to being ignorant to the phone process and to bare with me. I wanted to know my options. He proceeded to tell me my phone plan was old as dirt from 2011 and that I didn’t need to keep my unlimited minutes. Of course they want to push me away from that. Basically I felt he wasn’t helpful in looking at viable options.
In the middle of my question, he said he would walk me to the door. Even though that’s nice, I felt rushed, pushed out and it pissed me off. How do you know I didn’t want to look around the store and see some other phones?
This is the 2^nd store I went to to ask about the promotion and both were rude. I’ve been loyal to Verizon Wireless, but I think it’s time to change.

This is by far the closest Verizon Wireless location to my office, which is the only reason I ever go here. The staff repeatedly make mistakes, don’t know how to use their own customer databases, and are very rude. I almost wish I had AT&T.

My phone was stolen last Saturday. It needed to be replaced and I was tired of my experiences with AT&T over the past few years, so I decided to make an account with Verizon and pick up a 5S. Placed my order online at 11:30am, was out the store with a new phone at 1PM. The guy who assisted me was extremely helpful, and all I had to do was sign and get my new phone when I showed up. Hands down the easiest and most professional experience I had with a wireless carrier in my life. And that’s saying A LOT.

I wanted to give this 5 star rating to the store manager, Mike. I had been back and forth with a bunch of Verizon Phone Support reps the past few days to get a replacement phone and to make a very long story short, Verizon screwed up big time. Mike took over an hour to call 3 different customer service departments and was much more of an advocate for me that he was obligated to be. In the end Mike made things right.
Otherwise its a Verizon Store. They generally have long wait times and are all the same. I don’t see what people expect when they go in there. The store itself does not set prices nor does it have any control over your service. The people here writing 1 or 2 star reviews are idiots if they cannot separate this from what the store does provide. In my case I needed a real life human to help me out and they did just that. In the end they are still constrained by Verizon’s corporate structure. Having said that I’ve been helped out more times in this store than any other that I have ever been to.