XFINITY

By far the worst company in the world! From the technicians, customer service, and service itself. I have to many details to share which I don’t feel like getting into but stay away! If you have other options in your area like FIOS for example go with him. I hope they go out of business.

i want people to know if there is an option for negative star i would have chosen that. they are so rude and have no proper management in their customer services.

Comcast reminds me of 1950’s Soviet Union customer service. If I didn’t have to spend so much time on the phone getting nowhere, it would be comical.
After ordering service, I got a phone mail message giving me my service number. However, there was a problem because they did not get my address correct. And their message was garbled when they hastily gave me my customer number.
They did say I had to call another number to get things straight. I played the phone mail three times trying to get the customer number straight.
I then called the number I was referred to and they asked for my customer number. I told Amber, the Comcast rep that the number was garbled when I was given it, but repeated it as best I could. Amber copped an attitude and said she couldn’t help if I didn’t have the precise number. Needless to say, hilarity ensued.
Amber said they didn’t go by name or address because there are too many similar names given the huge size of their business. I said my name is only shared by two other people in the United States, and I know both of them, and neither was ordering Comcast service that week.
After Amber said my install would have to be cancelled, she asked if I wanted to be transferred to the new orders department. I said no. I had enough of Comcast before the service was even installed.

The internet service is unreliable and not worth the money. I have repeatedly tried to find ways to lower my bill and was once given a promotional rate. Only I was never told I was being given a promotional rate then after two months my rate was increased again. This company has no integrity or regards for their customers. I can’t wait to cancel and go to another service. What a rip off!

the. worst. truly the worst provider and customer service that I’ve ever experienced. But the fact that I’ve had to download the Unilocal app to post this is even more infuriating. Please excuse me while I delete it.

Worse service I have ever received. I have to call weekly to get an Internet boost because I am not getting my 125 mps I pay for. Rather I get around 65 on average. Everyday I have to disconnect my internet to get to work somewhat. This is frustrating because I work at home and expect to get the mps I pay for. I refuse to call back and would rather pay more per month to have reliable service. Wish there was a negative rating to provide.

If I could give negative stars i would, unfortunately i can only give them one.
Xfinity is probably the worst cable provider i’ve ever experienced in my entire life!
I recently moved to Maryland and unfortuantely Xfinity is the only cable and internet provider in the area i reside.
What’s so terrible about them?
To start with: While looking at their different deals and plans online and after speaking with representatives, me and my boyfriend settled on one. It was a triple package with 75 Mbps, cable with like 150 channels and a phone. I personally want the many channels and my boyfriend needs the very fast internet speed that allows more than one device accessing it.
We both did not care for the phone, but accepted the deal only because the overall cost was lower than any other deal.
We did this all with the customer service people and finally they sealed us in.
After about two weeks with our stuff, all of a sudden our cable went down to 50 channels and the internet speed went down to 30 Mbps. So of course i was pretty annoyed. I contacted customer support, and they said because we never got the phone they discontinued our service and reduced it… Like are you kidding me?! I paid for the 75 internet speed 150 channels. yes we didn’t care for the phone but we still paid the fees for this service. So how are you going to disconnect everything, WITHOUT NOTICE!
I feel like the original lady should’ve told us ahead of time about this. ALSO I READ THE TERMS AND CONDITIONS and NOWHERE DID IT SAY THAT WAS MANDATORY! So again, it should’ve been somewhere or i should’ve been told ahead of time that this would happen if i dont get a damn phone.
So after arguing with the customer service because they at first said to me «no you never had that plan» like really?! I CAN SHOW YOU THE CONTRACT I SIGNED AND THE RECEIPT I PAID FOR IT! After they finally believed me and stopped making me out to seem crazy like i made up ever having this plan, they offered me a new plan with the same amount of channels and internet speed with no phone for the same price… REALLY! Cause i told the representative before i signed my first contract anyways that that is all i needed, yet she said there was nothing like it. but somehow these new reps say there is and i get it for the same price…
Xfinity is extremely frustrating! Unprofessional, rude and definitely not true to their words. If you can avoid them, please do so.

I had to give at least one star according to Unilocal rules, but Comcast is the worst company I have ever dealt with in my life. They just don’t care. I have no choice. Horrible in every conceivable way.

FIND ANOTHER CABLE/​INTERNET PROVIDER IF AT ALL POSSIBLE. RCN was so much better in my experience, compared to Comcast, but I couldn’t get RCN at my new apartment.
I’ve had so many issues with Comcast that it’s hard to list them all. I have been on the phone with them at least once or twice a week for an hour at a time to get things fixed. Our first cable box didn’t work at all. So, I took it back to this location to get a new one. The NE office location is totally disorganized and the staff was not friendly. They gave me a new cable box, but I didn’t realize until I got home that it didn’t have a remote. I’ve called at least 5 or 6 times trying to get this resolved. I was able to get them to send me a new cable box, but then it didn’t work. I had to spend 45 min on the phone with the lady to get the proper channel line-​up.
Returning the box has been even more complicated. I wanted to just get a return label sent to me, since this office in NE is totally inconvenient. Getting a label has been absolutely impossible. They keep scheduling a technician, attempting to charge me for a 2^nd box, or some other mistake. I honestly don’t understand how it’s so difficult just to return a cable box. This company is the absolute worst. I wish I had another option for internet service.

I can’t understand this company. Why don’t they lead with their integrity and deliver a good product.
The internet service is horrible. It is designed with their bottom line in mind and not with the customer is mind. They run it the opposite of the way Murphy and Burke ran Cap Cities. Of course they would be better off to deliver a great product and make plenty of money but they seem completely unenlightened. The service is lousy — slow, intermittent, and unreliable, You will waste hours with technicians and service call but in the end that will not mitigate a poor signal coupled with a lousy modem. If there is an alternative by all means use them. If not, write your Congressmen — as I have — and tell them to fix the broken cable systems,

Worst provider ever. I had «Comcast» for cable for 1990 – 2002 when they had a monopoly. That’s why I now have Directv. I thought — stupidly — that it might be different with their cable internet services so I tried them in 2013. Nope — they’ve never changed. I am cancelling them this week and I’ll pay whatever it takes to avoid this poor service called Comcast/​Xfinity. Avoid at all costs.

The actual worst of the worst. I wish I could give negative stars. Not only does my service (cable AND internet) rarely work, but customer service is a JOKE. They continually promise I will be refunded, and I never am. Additionally, I finally got a technician, took time off work, AND THE TECHNICIAN NEVER SHOWED. I have no idea how they are allowed to exist, they should be shut down.

I’ve had bad experiences in many places, but as bad as those places were I took no time to write reviews simply because I would never mention those places or not go back to them but this company, their service just everything about them boils my blood to no end. This is the worst company. I’m going out of my way to write this review so I can honestly just let anyone know, DO NOT GET YOURSELVES INVOLVED WITH THIS COMPANY. If you have no choice, I’m so so sorry.
They clearly don’t listen to their customers because they give no fucks about them other than the money they make and how it is they can get people to pay more.
Fuck this company. Don’t waste your time on them and don’t waste your money on them. Honestly, the «one star» review is just being nice. They’re truly deserve no stars. Sadly there is no option for that so one star has to suffice. My recommendation, any other provide that isn’t connected to Comcast/​xfinity.

I could write for days about how TERRIBLE Comcast is in every way. We have no other company that services our apartment so there’s no choice for us. I still use wireless xfinity wifi instead of our home network because of how slow the connection is.
1. Our first technician realized we needed a post wire so he couldn’t help us, but he did schedule the appointment for post wire installation.
2. Next technician came not knowing we needed a post wire so he was also unhelpful, but scheduled the new appointment for us.
3. Comcast sent us an unrequested second modem which they charged us for.
4. A technician never came to install the internet even when we had an appointment scheduled. We got charged for the installation.
5. Of the several people we spoke with on the phone only ONE of them had understandable English. He sent out a technician to figure out why our internet was ridiculously slow and we ended up getting charged for that visit! The worst part is that our internet speed is unchanged.
I have absolutely nothing positive to say about this company. Comcast and all that is therein is the epitome of incompetency. I would go so far as to suggest that if an apartment you are considering to rent is only serviced by Comcast, find a new place.
Here’s a tip: Cancel your autopay because they WILL charge you for services not provided or for errors that they make. And they make plenty.

Comcast is the devil.
Every time I move they find a new creative way to screw me. I always catch them but it always takes days of frustration and being hung up on to resolve the fraud. Extremely dishonest company. I would bore you with the story but it is the same as just about every other review on here. I wonder how much Comcast has robbed from people in 2015.
Once again Comcast is the devil.

They’re great. They make a seemingly easy process seem amazingly hard. It’s through this suffering that you begin to question life and ponder its meaning, and whether or not there is a God. And as you contemplate its meaning you will be hung up on and have to sit through their insufferable hold music and they’re incompetent staff and systems.
By the end, right when you on the brink of no longer wanting to go on, they will solve the problem. You will wake up the next day, and the air will never have smelt so fresh, the food so good, all from knowing that today is not a day you are spending on the phone with Comcast

I know for certainty that Lucifer, the dark one, Beezelbub, Satan or whatever you call the Devil in your choice of organized religion, indeed has an Xfinity logo on his polo shirt.
Customer Service is a black hole that is designed to waste your time, wear you out and acclimate customers to extremely substandard service.
Recently went through a move and found the Movers Edge program to be the largest pile of dung ever compiled to sap labor resources from a corporation I have witnessed in my entire career. Spent hours (~8 hours) talking to those idiots to facilitate a move. In the end, I had to contact state and federal consumer protection agencies, move my security services to another vendor, and had to essentially start a new account. It took me longer to move my Xfinity services through the Movers Edge (Movers Nightmare) than it took me to move all other utilities, arrange and scope my moving company, hire contractors to renovate my new home and to review and sign all closing documents on the purchase of our new home. THIS IS NOT A JOKE! Dead serious!
This is the price we pay for free market capitalism. Xfinity has almost a complete Monopoly, lack of competitiveness, no focus on customers, no customer choice (choices are Dumb and Dumberer, Comcast and Verizon FIOS), they spy on our network traffic, interfere with consumer traffic, inject advertisement into network traffic, do not support Net Neutrality, and really do not care about customers.

I’ve been a Comcast Cable customer for a few years now, but never felt compelled to share my experiences before now. I recently moved to the Reston, VA area, and my experiences have been mostly negative with a few exceptions. It is very hit or miss, and since I had some persistent issues with my service, devices, and billing, some experiences really stood out to me.
First of all, appointments made with the Comcast staff are rarely kept. I think that they have some issues with dispatch as well as with those scheduling appointments; on three different occasions, I made myself available to be at home during a service window only to wind up waiting around for several hours for nothing, only to speak later to a clueless and unapologetic representative when I called to check what was up.
Another notable difficulty that I have had is with the overall willingness to understand and correct a problem. I find that some service technicians really care about providing outstanding service, and take ownership of solving an issue. I have to give major props to Jeff Morris, who came to my home to help fix an issue. He finally solved the problem that I was having with my setup and devices and even got a long standing billing problem resolved by helping me reach out to the proper channels.
Overall, I’m not that unhappy with my cable service, but less than genuine employees who walk away from a problem (or just don’t show up) has slightly tarnished my overall view of the service technicians and the overall operation in Reston, VA.

Comcast is just plain awful. While their service does cost less than Verizon its terrible customer service and bad quality tv is abysmal. They lure you with a slightly lower fee than their competitor, Verizon, but then unless you pay to upgrade paying for a high quality cable box they’ll give you one with purposely downgraded quality so that the picture quality is equivalent to watching any show on an early 90s tv even if you do actually own a good tv.
An even worse experience that actually prompted me to write this review: I received a promo rate for a year of tv and internet service. Exactly the same day a year later I made sure to call up to cancel so I wouldnt be bumped up onto their higher rate plan. After a lengthy phone call to cancel the plan and then another followup online dialogue with their support person, I was reassured my monthly rate would go down to the internet only rate. Nope! I just checked my bank statement now and found out they charged me $ 20 MORE than my old plan rate– and for the downgraded service without TV! Now this means taking up more of my time to have to call Comcast back again and sort this out.

Since my entire three page saga is five times as long as reviews are should be, let me try and create the most concise description of why I am giving 1 star to Comcast and why I advise my beloved friends and family members to think otherwise before ordering their service.
— They sent me a self install kit when my service could not be self installed
— They transferred me to different departments like a hot potato– no one could help
— They did not show up for my first scheduled appointment and would not give any info to my roommate even though she was the call-​back number for the technician.
— They created a second appointment for me, I rushed back from vacay to wait for the technician, and when I called to ensure he was on his way… they had no record of the second appointment that was set.
— I’ve spent hours with them on the phone and have no service
— The wait time for another technician to come out (even though that’s a pipe dream) was too long
— The communication barriers amongst the staff there is incomprehensible
— 5 days after setting up my box I do not have service
This Comcast location has a 1 star average… I’ve never seen anything like that before, and I have not dealt with such poor customer service before as well.